Shop Base2race Reviews 5

TrustScore 4 out of 5

4.1

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4.1

Great

TrustScore 4 out of 5

5 reviews

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Rated 5 out of 5 stars

Great place for beginner triathletes

I ordered a wetsuit online and it didn’t fit properly and had a really difficult time returning it etc.

I went to this shop and found the lads really helpful and learned loads about wetsuit application and care. It’s well worth going into these guys to discuss things and good prices.

Great experience and they refused a tip. Would highly recommend this place

March 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Within an hour looking for a very…

Within an hour looking for a very special fork thats possibly obsolete for an Argon 18 bike

Dominic and Cian were straight back offering to contact Argon 18 and even suggested an alternative solution

They went above and beyond

Thanks Guys

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great one 2 one advice

Great shop for cycling goods , got great advice on a bike and it gave me confidence to take up cycling properly again.

Really great people to deal with ,
Thank you,
Brian

December 11, 2024
Unprompted review
Rated 1 out of 5 stars

Poor service and poor customer care

I ordered a box of power gel shots on the 16/2/22. I didn’t hear anything from Base2Race apart from a confirmation e-mail saying the product would be shipped to my address. After no product, no contact for 8 days, and no way to track the package I contacted Base2Race who told me they were out of stock (which wasn’t mentioned on their website when I made the order) and would instead ship that morning and ‘hopefully’ arrive Monday. I contacted Base2race again Tuesday (1/3/22) afternoon and didn't get a reply. Then again the following morning and was told that it still hadn't come back in stock (their website still says it is in stock 2/3/22).

Base2Race took the full amount including €7 shipping from my account when I made the order. I asked for a refund on Wednesday 2 weeks after making my order, and a few hours later got an email saying my order had been cancelled.

The money still hasn't been refunded to my account (10/3/22).

March 10, 2022
Unprompted review
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