Callawaygolf Reviews 

Purchased a shirt and a pair of golf shoes. I used the sizing option on their site before choosing the size of each. However, both are too small. I go to return, thinking it might be as easy as Amazon, but that's not the case. Even though it was free shipping to get the order, they will deduct $6 to return an item and that's after a time-consuming effort of trying to locate how to return the item. I tried calling their customer service and after sitting on hold for about 10 minutes, a recorded message tells me to leave a message as all agents are busy. I tried calling 4 different times always with the same result and I have yet to receive a call back. Then I tried emailing them and got a system generated reply with their hours of operation, that confirmed that I was contacting them during regular office hours. Still haven't heard from a real person. I would recommend purchasing from a better site.

Don’t even try to buy anything on this website. They listed the clubs I ordered as “in stock” but it has taken over 3 weeks and I still get “the delivery date is just an estimate “ response when I try to find out when I can expect to get my clubs.

Save yourself the time and choose anyone but Callaway.

Second time dealing with Callaway and second issue I've had, first one was a big order of loads of clubs that took almost a month to arrive

Placed an order for £150 of clothing items to have £106 refunded as they don't have the stock I purchased but yet still have 5 of the 6 items showing 'in stock' on the website. Terrible service, no responses to any emails, left on customer service call tone for almost 1 hour with no answer. Would not recommend buying anything direct from these clowns.

Purchase through your local pro shop or just buy a better brand

Refused to customize my husband's bag. They didn't approve of his initials.

I ordered golf shoes on 7/20/23. As of 8/3/23 I have not received a notice that they have shipped. I want to cancel my order but the Callaway customer service site has been shut down (technical reasons??) for three days. DON'T order anything from Callaway golf!

I have been a longtime Callaway customer and have a “rep”, Allen, at Callaway that handles all my orders. He and Callaway are great. He calls me right back, works with me, suggesting certain shafts and clubs. I could not be happier. Add to this the Military Discount and the rewards program and I will remain a loyal customer.

Out driving Titleist users,they think I'm lying about my age . I'll be 81 in Sept.,but I'm in top condition.200+ yards,easily. By

They shipped the wrong clubs, I ordered a left handed 8 and 9 iron and received a 9 iron and right handed 51 degree wedge, Called customer service and they said they would ship a next day delivery for their error but the arrival date is scheduled in 8 days? ! not only did they F up the original order but lied to me about sending them the correct club as a next day delivery, I will NEVER DO BUSINESS WITH THEM AGAIN VERY INCOMPETENT

Good comms and very fast delivery on my first order. Pleased with my new irons.

If I could give less than a 1 star review I would. First of all you could get free expedited shipping on ALL orders, so keep that in mind while reading this review. I ordered a golf bag, that was over $200, for my fiancé for his birthday. I got an email right after I purchased it confirming the order and was told I would receive another one once it was processed. I was told I would receive that email a day or two later. Four days later I received nothing. On the fifth day I received an email saying that my order was cancelled because the manufacturer couldn’t make the product, but for the inconvenience I would receive free expedited shipping on any order. I sent an email to the customer service team LAST WEEK and received nothing. Terrible customer service and very misleading! Also, the product that they couldn’t manufacturer is still online and is discounted for $199.99, so be careful!

Bought my set at Costco, I had a drive crack, which seems to be common, but it was replaced under warranty. Then I had an iron shaft break but I replaced it without contacting warranty because a local fittter fixed it on the cheap for me so I didn’t have any down time. Now in my third season and off warranty I had another shaft break, the fitter inspected my irons and said two more are about to break. Once he completed the irons he told me that he knows why the irons are breaking, he said the shafts were not prepped correctly and that probably all my shafts will evidently break. I sent Callaway a complaint two weeks ago and still haven’t received an email or call back.
I will never buy another Callaway product again, these clubs are breaking and would probably have already all been broken if I actually could have golfed more over the Covid years.

I called Calloway golf directly, and got a specific delivery date for Apex irons. They never came. Talked to a supervisor & was told he would call me back by the end of the day to update delivery, never happened. Still don’t have the irons I paid for. Was lied to twice. Irons are great, customer service is horrible!

Experience started out poorly with a left hand instead of right hand set of irons delivered. But Sean from Callaway took care of me, upgraded my set and had them overnighted to me before my vacation. You know a good business when the make a mistake and I will be a loyal customer because of how they made it right!!

The company is always going to one of the best and most reliable companies in golf and you can never go wrong with Callaway driver but the price these days is ridiculous almost £600 for a new driver which next year they will say the technology is out of date and not so i'm having to prevent myself from purchasing new clubs from Callaway as I cannot justify spending that money on a club.

Worst experience ever. I had to canceled an order after being informed that the product would not be available in time. After to speaking to a representative to cancel the order I was told that a refund would be issued within 3 days. Instead of issuing a refund they charged me a second time. I immediately informed that I was charged twice for a canceled order. They apologized and assured me again that the refund for both would be processed. to date, more than 45 days later, I still have not received the refund. I have called, emailed and spoken to several representative who consistently state that we are working on it. Unbelievable that they can't process a refund that is their fault for charging me twice instead of canceling!

Traded in clubs 2 Dec 2022 and still haven’t received email that 1) callaway received the trade in, and 2) trade in values have not been credited to my credit card. This is not just obe trade but 5 trade ins. After contacting them they joe say trades will take 50-60 days. This is poor, no-customer service, and very inefficient. MikeD

Traded in and traded up for a new Rogue driver and 3 wood. Placed the order on December 9th, 2022. It is now January 14th and I am still waiting for my $1,000 trade-in credit to be applied to my credit card. It was supposed to take 10 days. When I called customer service, they said "we changed that recently to 50 days because we are backed up". I never would have made the trade if I knew I had to wait nearly 2 months for my credit. I held up my end of the bargain and Callaway is just keeping my money until they get caught up. When Callaway saw this coming why didn't they staff up or just issue the credits without having to inspect each club? This seems illegal to me. I did not agree to loan Callaway my money for 2 months.

I placed an order for a Rogue st ls driver and Apex 21 irons. $2800. Paid for expedited shipping. Everything was in stock and shipped. I was told to expect them today, as late as 9pm. I placed a call to Callaway when my tracking data didn't seem to know where my clubs were. I was told it would be looked in to and to expect a call. After 3 hours I called back to get an answering machine saying they will be closed until after the new year. They have my money and they don't seem too invested in me getting answers. I live alone and the idea of leaving easily removed valuables on my doorstep is not an option. Looks like I'm going to waste another day waiting. The driver i ordered is now cheaper then when I ordered it as well. With so many options for quality equipment available, its the treatment of customers that will keep their loyalty. Mine i being pushed to the limit

The best brand I recommend, very good customer service, thank you callaway for all your products! I am super satisfied! For sure is the best company to buy golf products

Purchased Callaway shoes from SportsDirect. After 18 months faults developed (out of warranty) so contacted Callaway who replaced the shoes with the latest version and sent 6 balls “for my trouble”.
Top notch customer service, very pleased 😁.