I have mixed feelings about my experience so far. I ordered an iPhone 13 Pro Max (Order #CAM82825) several days ago, and while I was excited to find the device, the lack of communication since the pu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
bought ip13, phone is in great condition, excluding a minor scratch on the screen(a heads up would be nice) but other than that, battery health is 100% when received. cable that was received with the... See more
Company replied
The quality of the phone is on par with brand new phone. The Samsung galaxy S23+ that I purchased has almost zero visible scratches and the battery life is as good as new that lasted me 1 whole day wi... See more
Company replied
Fuss free purchases Delivered in a protective box provided. Minor glitch when using but acceptable since understand that its refurbished ... bought 2 phones so far no major issues so far.
Company replied
Company details
Written by the company
CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Contact info
Suite 2.02, Wisma Academy, No. 4 Jalan 19/1, Seksyen 19,, 46300, Selangor, Malaysia
- +60379313417
- my.shop@compasia.com
- shop.compasia.com
3.4
Average
398 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from CompAsia
Hi Yza Bel,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
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I trade in my device 3/2 but till now…
I trade in my device 3/2 but till now haven't got the payment staff remind payment will be paid 14 days now it's beyond that already. I tried to WS even Email but no one answering my question. How can I know the update of my money no any platform to ask. Order ID:MYCAM26007381
February 26, 2026
Unprompted review
Reply from CompAsia
Hi Rabif,
We sincerely apologize for any frustration and inconvenience you’ve experienced regarding your Order No. MYCAM26007381.
We are pleased to inform you that, following feedback from our respective team, your payment has already been credited to your bank account yesterday.
We truly appreciate your patience while we resolved this matter and hope this update meets your satisfaction. Should you feel that your experience has improved, we would be grateful if you could consider updating your rating accordingly.
Thank you for bringing this to our attention, and we sincerely apologize again for any inconvenience caused.
Warm regards,
CompAsia Support Team
Awesome first time experience!
Great customer response and on time delivery. What's more, my purchased device got bumped up for free due to model unavailability.
November 13, 2025
Unprompted review
Reply from CompAsia
Hi Ubaidah Syafiq,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device and our service.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Very sattisfying when I buy iphone from…
Very sattisfying when I buy iphone from compasia. The condition like new. Will repeat to buy another device soon.😊😊
November 26, 2025
Unprompted review
Reply from CompAsia
Hi Nurul Aqilah,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with your device and our service.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
Good ok good
February 24, 2026
Unprompted review
Reply from CompAsia
Hi MUHAMMAD NASRIN,
Thank you so much for your 4-star rating and we truly appreciate your support. It means a lot to us.
If you ever need any assistance, please feel free to reach out to us via email or WhatsApp. Once again, thank you for believing in us and for your continued patience and support.
Warm Regards,
CompAsia Support Team
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Ordered a phone with my credit card
Ordered a phonr with my credit card, paid using double authentication, despite of that I received a mail asking for selfie with Id and card... I sent it...
Been 12 days that my order is pending, no one care...
Honestly in 2026, what company still need to ask a selfie and verification when use 3d secure!
February 13, 2026
Unprompted review
Reply from CompAsia
Dear Customer,
We are truly sorry for the inconvenience. Kindly reach us at support and we will assist you accordingly.
Thank you for your patience and support. Your feedback will help us improve in the future.
i bought 4 devices with Compasia and…
i bought 4 devices with Compasia and also traded 2 devices before. The last purchased was 25 Nov 2025 and last traded device was 19 Dec 2025. Trusted company and will shop again with them when the right device and right price😃.
December 19, 2025
Unprompted review
Reply from CompAsia
Dear Customer,
Thank you for your feedback. We are truly appreciating your kind words and rate. We look forward to continuing to deliver the same level of quality and dedication in everything we do.
Trusted..excellent service
Trusted..i've bought more than 5 phone from compasia..all in superb condition..fast shipout..excellent customer service..Recommended👍🏻👍🏻
November 28, 2025
Unprompted review
Reply from CompAsia
Dear Customer,
Thank you for your feedback. We are truly appreciating your kind words and rate. We look forward to continuing to deliver the same level of quality and dedication in everything we do.
Second hand HP but good as new
Bought a second hand mobile phone from CompAsia and it was delivered promptly and well packed. Item was as good as new and the courier contacted me when they were dropping off the parcel. Overall, the whole experience was good and legit.
December 1, 2025
Unprompted review
Reply from CompAsia
Dear Customer,
Thank you for your feedback. We are truly appreciating your kind words and rate. We look forward to continuing to deliver the same level of quality and dedication in everything we do.
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Trusted seller
Trusted seller, excellent service. Package received safely, phone condition looks brand new with 100% battery life.
November 23, 2025
Unprompted review
Reply from CompAsia
Hi there,
Thank you so much for your kind rate! We truly appreciate your support and are glad to hear you had a positive experience. It means a lot!
Regards,
CompAsia Support Team
Reply from CompAsia
Thank you so much for your kind feedback! We’re glad to hear that you’re satisfied with our service. We truly appreciate your support and look forward to serving you again. 😊
Happy and satisfied customer here
First time buying from CompAsia and I’m impressed. Phone works perfectly, condition is great, and the price is super affordable. Really worth the money!
February 19, 2026
Unprompted review
Reply from CompAsia
Thank you so much for your kind feedback! We’re glad to hear that you’re satisfied with our service. We truly appreciate your support and look forward to serving you again. 😊
Phone condition was nice 🤩🤩
Phone condition was nice 🤩🤩, recommended fo those who looking for a phone with a good price and will repeat again.
February 19, 2026
Unprompted review
Reply from CompAsia
Thank you so much for your kind feedback! 🤩 We’re really happy to hear that you’re satisfied with the phone condition and price. Your recommendation means a lot to us, and we look forward to serving you again soon! ✨
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I purchased the phone and it's working…
I purchased the phone and it's working well.
February 19, 2026
Unprompted review
Reply from CompAsia
Thank you for your feedback! We’re glad to hear that the phone is working well and that you’re satisfied with your purchase. We truly appreciate your support and hope to serve you again soon! 😊
Like brand new
Easy to purchase, but thats not what im gonna talk, the device eventho its used item, still like brand new, no problem at all.
February 19, 2026
Unprompted review
Reply from CompAsia
Hi Ku Mohd Nabil,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
compasia terrible
I paid a lot of money for an iphone to compasia and I waited weeks while they said it was being shipped. Now I find out three weeks later that was shipped toan entirely different city that I live in!
The response to me? They will let me know when they get feedback from the courier. All right. I DIDNT PAY THE COURIER I PAID THE COMPANY!
February 18, 2026
Unprompted review
Reply from CompAsia
Hi Darwin Buschman,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, could you kindly share your order number with us? This will help us look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
It was easy so purchase it
It was easy so purchase it ! And not complicated and received the device fast and on a great condition
November 30, 2025
Unprompted review
Reply from CompAsia
Dear customer,
Thank you so much for the great review! We’re delighted to know that the purchase process was easy and smooth, and that your device arrived quickly in excellent condition. Your support means a lot to us!
Best regards,
Compasia support team
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Avoid at all costs – refund nightmare until I involved the bank
I had one of the worst e-commerce experiences I’ve ever encountered with CompAsia.
I requested a refund before the item was even shipped, which should have been straightforward. Instead, I was met with slow replies, copy-paste responses, and constant resistance, despite the request being well within a reasonable window.
What really raised red flags:
No urgency or ownership from customer support
Repeatedly quoting T&Cs instead of actually helping
Inconsistent information depending on who replied
A promised refund timeline of 1–3 working days after device collection, which was not honoured
Only after I initiated a bank chargeback did their tone suddenly change and they finally started cooperating. That alone says a lot.
The device was returned sealed and untouched, fully documented, yet I still had to chase endlessly and involve my bank just to get my money back. A refund should not require this level of effort.
If you’re buying from CompAsia, be prepared:
If anything goes wrong, expect delays
If you need a refund, expect resistance
If you don’t push hard (or involve your bank), don’t expect results
I strongly recommend buying elsewhere unless you’re willing to risk weeks of stress and follow-ups for something that should have been simple.
Extremely disappointing experience.
January 18, 2026
Unprompted review
Reply from CompAsia
Dear customer,
We sincerely apologize for the inconvenience and frustration you experienced with your order (Case ID: CAS59504). We understand how disappointing this situation has been, and we truly regret that our service did not meet your expectations.
Based on our records, we can confirm that your refund has been successfully processed and received via your bank. However, we fully acknowledge your feedback regarding the delay and overall handling timeline, and we appreciate you taking the time to highlight these concerns.
Your experience has been shared with our relevant teams for internal review and service improvement, particularly in terms of response time, case ownership, communication clarity, and refund processing efficiency. We take your comments seriously and are committed to improving our processes to prevent similar situations in the future.
We sincerely appreciate your patience throughout this process and once again apologize for the stress and inconvenience caused. Should you require any assistance in the future, please do not hesitate to reach out to us. We value your feedback as it helps us improve our service standards.
Thank you for bringing this matter to our attention.
Best regards,
Compasia support team
Best bang for your bucks
Best bang for your bucks. Got an excellent condition samsung tab s9 for rm 820~ on sale. Condition is almost new too. Definitely will repeat.
November 11, 2025
Unprompted review
Reply from CompAsia
Hi Inamul Hasan InaHa,
Thank you so much for your 5-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
This my 3rd items Apple Watch
This my 3rd items Apple Watch from my past order for iPhone and iPad..
All received in good condition! Tq
February 5, 2026
Unprompted review
Reply from CompAsia
Hi Arick Teoh,
Thank you so much for your 4-star rating! We truly appreciate your support. It means a lot to us. We’re glad to hear that you’re satisfied with the device.
Your kind words motivate us to continue providing the best service possible. Kindly reach out to us if you ever need any assistance via email or WhatsApp.
Regards,
CompAsia Support Team
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