Debangstix Online Store Reviews 438

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often noting that orders arrive within a few days, sometimes even the next day. Many people appreciate the quality of the products, with some highlighting specific items as the best on the market. The overall service is frequently described as excellent, reliable, and top-class, making the ordering process quick and easy. Reviewers also commend the great communication and the company's ability to consistently meet expectations. However, some customers mentioned that they had not received their order, which indicates occasional issues with delivery despite the generally positive feedback.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Service

Users describe positive interactions with service, consistently highlighting its excellence, speed, and... See more

Product

Clients share positive opinions on product, with many reviewers consistently praising the quality of the... See more

Order

Reviewers highlight positive aspects of order, consistently praising the easy online ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have used Debang now for a few months. Really like the Black Ice liquid. Good deals, great delivery and communication. Never had any issues. Recommended.

Company replied

Rated 5 out of 5 stars

Fast ,efficient, and reliable. Low cost. I always seem to leave it until the last minute to reorder my e-liquid, but with the fast delivery, ive never run out. Top class service.

Rated 5 out of 5 stars

You put an order in with this company and usually get parcel within 3 days always let you know order completed and postal tracking sent through

Rated 5 out of 5 stars

Quick and easy to place an order. Very prompt service, items normally delivered within 2/3 days. Excellent pricing.


Company details

  1. Electronic Cigarette Store

Written by the company

Debang is a fast-growing-cigarette company based in the wholesale district, Manchester UK. We are an alternative to smoking tobacco cigarettes. We have extensive testing measures in place to make sure we are 100% legally compliant with all formal process and procedures and ensure quality control for our customers. That means we’re a brand you can trust. We offer great customer service and we like to think we give our customer a more personal approach when it comes to ordering with us. Whether it’s a call when something is out of stock to offers we send to our loyal customers on a regular basis. You can now buy our products from over 2,000 UK convenience stores and garage forecourts, such as Spar, Londis, Budgens, Texaco, Shell and Euro garages and direct from our website. If you require any assistance you can call one of our friendly agents on +44 (0)161 832 7096.


Contact info

4.8

Excellent

TrustScore 5 out of 5

438 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great Company

Easy to use website. Also the delivery time from ordering to getting it in the post is super quick. They do a great job overall.

October 22, 2025
Rated 1 out of 5 stars

I havnt received it!

October 21, 2025
Debangstix Online Store logo

Reply from Debangstix Online Store

Hello Michelle,

I am sorry to hear about this, Please reach out to us if there still is an issue with your order. However when looking into this order everything seems fine and on track to being delivered within the specified time that was given at the checkout, (5-7 working days VIA Royal Mail) / (We also offer a paid delivery service which take 2-3 working days).

At Debang Stix we are committed to getting your order out the same day your order is received to make sure you get your order before the specified time. as fellow vapers ourselves we know of the urgency of getting your order on time and try our best to satisfy all our customers, however sometimes orders do get held on by the delivery couriers or lost and so on which we apologies for in advance.

Reach out to us on: customerservice@debangstix.com

Rated 1 out of 5 stars

POD OVERHEATED IN MY POCKET

just purchased 4 days ago, vape was in my pocket , felt hot sensation , pod was extremely hot managed to get out my pocket quickly , smoke coming from lip of vape, too hot to touch, was concerned would go on fire or explode, once cooled down top of vape ( plastic part) slightly melted ,a bit scary, disappointed as product was recommended by a friend , I have emailed them today , asked for refund , will await response.

October 9, 2025
Unprompted review
Debangstix Online Store logo

Reply from Debangstix Online Store

We’re genuinely sorry to hear about your experience - safety is something we take very seriously. Since your review, we’ve tried to get in touch by both email and phone, but haven’t been able to reach you.

This is the first time we’ve come across an issue like this, and we’d really like the chance to look into it properly. If you could reply to our messages or drop us a note at customerservice@debangstix.com, we can arrange to collect the vape, check what’s happened, and sort out a refund or replacement if needed.

Your safety and satisfaction mean a lot to us, and we’re keen to get this resolved for you as soon as possible.

Rated 5 out of 5 stars

Fast ,efficient

Fast ,efficient, and reliable. Low cost. I always seem to leave it until the last minute to reorder my e-liquid, but with the fast delivery, ive never run out. Top class service.

August 18, 2025
Rated 5 out of 5 stars

Brilliant

Brilliant, always on time in fact really quick. Excellent customer service if ever there is a problem. Highly recommend

April 17, 2025

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