Have used Debang now for a few months. Really like the Black Ice liquid. Good deals, great delivery and communication. Never had any issues. Recommended.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fast ,efficient, and reliable. Low cost. I always seem to leave it until the last minute to reorder my e-liquid, but with the fast delivery, ive never run out. Top class service.
You put an order in with this company and usually get parcel within 3 days always let you know order completed and postal tracking sent through
Quick and easy to place an order. Very prompt service, items normally delivered within 2/3 days. Excellent pricing.
Company details
Written by the company
Debang is a fast-growing-cigarette company based in the wholesale district, Manchester UK. We are an alternative to smoking tobacco cigarettes. We have extensive testing measures in place to make sure we are 100% legally compliant with all formal process and procedures and ensure quality control for our customers. That means we’re a brand you can trust. We offer great customer service and we like to think we give our customer a more personal approach when it comes to ordering with us. Whether it’s a call when something is out of stock to offers we send to our loyal customers on a regular basis. You can now buy our products from over 2,000 UK convenience stores and garage forecourts, such as Spar, Londis, Budgens, Texaco, Shell and Euro garages and direct from our website. If you require any assistance you can call one of our friendly agents on +44 (0)161 832 7096.
Contact info
Unit H1, Swan Business Centre, 4 Higher Swan Ln, BL3 3AQ, Bolton, United Kingdom
- 0161 832 7096
- customerservice@debangstix.com
- shop.debangstix.com
4.8
Excellent
439 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order online and quick delivery
August 21, 2023
Reply from Debangstix Online Store
Thanks for the positive feedback! We're delighted to hear that you found our online ordering process easy, and we appreciate your mention of the quick delivery. If you ever have more feedback or need assistance, we're here for you.
Really quick delivery every time!
August 17, 2023
Reply from Debangstix Online Store
Thanks a bunch! We're delighted that our quick delivery has consistently met your expectations. If you ever need anything else, feel free to reach out.
Very good service and prompt delivery
August 17, 2023
Reply from Debangstix Online Store
Thank you for your kind words! We're pleased to hear that you had a very good experience with our service and appreciated the prompt delivery. If you ever have more feedback or need assistance, feel free to reach out.
Quick and reliable
July 24, 2023
Reply from Debangstix Online Store
Thanks for the positive feedback! We're thrilled to be recognized for our quick and reliable service. If you ever need assistance or have more feedback to share, feel free to reach out.
changed flavour
Ordered usual bulk of berry blast to find they’d changed the flavour (without indicating) They confirmed and said after feedback they would revert back to original formula and I would be sent replacements when this happened. After almost a month I emailed them for an update. I’ve since emailed twice after to ask if I can return the e liquids etc. They haven’t responded to email. Would expect better customer service from a big company like this.
July 6, 2023
Unprompted review
Reply from Debangstix Online Store
I'm sorry to hear about the inconvenience you've experienced. This doesn't align with our standards, and I apologize for any frustration caused. We appreciate your patience and are actively working to resolve the issue. Please rest assured that we'll address this promptly and ensure you receive the necessary replacements or assistance.
If there's anything specific you'd like to discuss or if you have additional details to share, please feel free to reach out directly at our email customerservice@debangstix.com
We value your feedback and are committed to making things right.
Thank you for your understanding.
Best regards,
Customer Support Team
I'm not sure what is going on but the…
I'm not sure what is going on but the Berry Blast liquids are still not the same as they where and taste off.
July 23, 2023
Reply from Debangstix Online Store
Hi,
I'm sincerely sorry to hear that the issue persists with the Berry Blast liquids. This is certainly not the experience we aim to provide. I appreciate your patience and understand the frustration this may have caused. We take your feedback seriously, and I assure you that we are actively working to resolve the situation.
To address this promptly, could you please provide your order details or any additional information that may help us investigate and assist you more effectively at customerservice@debangstix.com
Rest assured, we are committed to making things right for you.
Thank you for your understanding, and we appreciate the opportunity to address and resolve this matter for you.
Best regards,
Ordered berry blast but got berry…
Ordered berry blast but got berry method instead 3 time still waiting on my replacement after 6-8 weeks never had a problem till now been buying it for 6 years
July 16, 2023
Reply from Debangstix Online Store
Hi
I sincerely apologize for the inconvenience and the delay you've experienced with your Berry Blast orders. This is not the level of service we aim to provide, and I understand the frustration this has caused you, especially given your long-standing support.
I want to assure you that we are actively investigating and expediting the resolution of this issue. I understand the importance of getting your replacement promptly, and we're committed to making things right for you.
If you have any specific details or order numbers to share, it would greatly assist us in expediting the process. Thank you for your patience, and we're working hard to ensure a swift resolution.
Best regards,
Customer Support Team
Reply from Debangstix Online Store
Thank you for the fantastic review! We're thrilled to be your go-to choice for the best e-liquid, and we appreciate your recommendation. If you ever have more feedback or need assistance, we're here for you.
Great Web site
Great Web site. Easy to order. Delivery very quick. I've been using dbang from the start never used anything else
June 26, 2023
Reply from Debangstix Online Store
Thanks for the positive feedback! We're thrilled to hear that you find our website great and easy to use, and we appreciate your loyalty as a long-time customer. If there's anything else you need or if you have more feedback, feel free to let us know.
Reply from Debangstix Online Store
Thank you for the glowing feedback! We're thrilled to hear that you experienced brilliant fast delivery and customer service. If you ever have more comments or need assistance, feel free to reach out.
I always use this company to get my…
I always use this company to get my vape oils. Their website is easy to use and I always have a prompt delivery time.
May 23, 2023
Reply from Debangstix Online Store
Thanks for being a loyal customer! We're delighted to hear that you find our website easy to use and appreciate the prompt delivery time. If you ever have more comments or need assistance, we're here for you.
Reply from Debangstix Online Store
Thank you for your continued support and kind words! We're thrilled to be of service, and we appreciate your recommendation. If there's anything else you need or if you have more feedback, feel free to let us know.
I've used debang for years normally…
I've used debang for years normally order 16 bottles per month of Berry blast. However recently recieved my monthly order and the flavour has changed aswell as the bottle colour.
The bottle colour is now white (Usually black) and tastes like any other fruity "Ice" or "menthol" type liquid.
Really disappointed as berry blast, was just full of flavour and was a great taste- now its got that "Ice" flavour attached....
Going to have to look elsewhere now 😔 gutted!!!
June 2, 2023
Unprompted review
Reply from Debangstix Online Store
We appreciate your long-standing support, and we're truly sorry to hear about your recent experience with our Berry Blast flavour. We understand your disappointment, and we want to assure you that your feedback is crucial to us.
We recently made some changes to the formulation, and it seems we missed the mark for you. We apologize for any inconvenience caused. Your satisfaction is important, and we would like to make things right. If you have specific details or if there's anything else you'd like to share at customerservice@debangstix.com, please feel free to reach out to our customer service team.
We value your feedback and are committed to continually improving our products. Thank you for being a part of the Debang community, and we hope to have the opportunity to regain your trust in the future.
Rubbish service
Order didn’t show up. Checked my emails and turns out what I ordered is out of stock and I’m expected to wait another 2 weeks to be put on a back order.
May 18, 2023
Reply from Debangstix Online Store
I sincerely apologize for the inconvenience and frustration caused by the out-of-stock situation. This is not the experience we aim to provide, and we understand the importance of receiving your order promptly.
We genuinely regret any inconvenience this delay has caused you. Our team is actively working to restock the items and fulfill your order as soon as possible. If you have any specific concerns or if there's anything we can do to expedite the process, please feel free to reach out to our customer service team directly.
We appreciate your understanding and patience during this time. Thank you for bringing this to our attention, and we are committed to making things right for you.
Accidentally ordered 3 times instead of once customer service sorted refund swiftly Thanku
Amazing customer service
April 23, 2023
Reply from Debangstix Online Store
Thank you for bringing this to our attention, and we appreciate your understanding. We're glad to hear that our customer service team was able to swiftly address the accidental order and process the refund for you.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and are here to ensure a smooth and positive experience for you.
Very fast service never any issues 😊
April 20, 2023
Reply from Debangstix Online Store
Thank you for your positive feedback! We're thrilled to hear that you've had very fast service and no issues with us. If you ever have more comments or need assistance, we're here for you.
Delivery is very prompt.
April 16, 2023
Reply from Debangstix Online Store
Thank you for your positive feedback! We're thrilled to hear that you've had very fast service and no issues with us. If you ever have more comments or need assistance, we're here for you.
Easy to order and arrived within 2…
Easy to order and arrived within 2 days. Would highly recommend
April 16, 2023
Reply from Debangstix Online Store
Thank you for your positive feedback! We're thrilled to hear that you've had very fast service and no issues with us. If you ever have more comments or need assistance, we're here for you.
Reply from Debangstix Online Store
Thank you for your positive feedback! We're thrilled to hear that you've had very fast service and no issues with us. If you ever have more comments or need assistance, we're here for you.
Reply from Debangstix Online Store
Thank you for your continued support and positive feedback! We're delighted to hear that you find our delivery time excellent and appreciate the email updates. If you ever have more comments or need assistance, we're here for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.