I preordered a game in December 2021 for £50 it was released in February this year and never received it. I have messaged them on instagram,Facebook and email and had no response in that whole time! C... See more
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See what reviewers are saying
I was a bit apprehensive about not using any of the big named retailers for the Call of Duty Vanguard preorder. I chose this site as it was the cheapest I could find and if you’re like me would quite... See more
STEER WELL CLEAR OF GAMEBYTE SHOP... SCAM! Don't know why my mum decided to go with Gamebyte rather than the usual but she pre-ordered Hogwarts Legacy on Xbox one for my birthday in December 20... See more
Amazing company. Their site is easy enough to navigate. They offer discounts for NHS/care industry workers. They posted my order out insanely quickly. I actually got my pre-order of Klonoa a day befor... See more
Company details
Written by the company
Born from a community of over 6 million gamers and a desire to give you everything needed to game your way. Bringing you thousands of both current and next-gen games, consoles and all the latest gaming hardware and accessories you need. Run by gamers, for gamers.
Contact info
127 Portland Street, M1 4PZ, Manchester, United Kingdom
- support@gamebyte.com
- shop.gamebyte.com
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Needed to cancel an item and they did…
Needed to cancel an item and they did it within an hour or two no questions
October 8, 2021
Unprompted review
One happy child!
Smooth transaction with no issues, good communication and pre-order game arrived day before release date - happy days!
October 8, 2021
Super friendly service.
Super friendly service.
Would use again.
Thank you
October 8, 2021
Unprompted review
Ordered not recieved and no response from support
Absolute mess of a company, preorder my FIFA 22 copy weeks in advance, received one email that it has been discharged, on day 7 from intended date of delivery, no sight of the order, and no response to emails, no other way to contact this sham of a company.
I will be giving it 7 more days as advised by my bank, then will dispute the transaction.
PLEASE DON'T ORDER from them to save a little money, not worth it.
October 7, 2021
Unprompted review
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Fast delivery
Fast delivery, pre-ordered Farcry 6 and it came a day early. Was a bit sceptical buying from them as they are much cheaper than other companies, but would definitely use them again! Thanks :)
October 6, 2021
Unprompted review
Reply from GameByte Shop
Hi Emily!
Thank you so much for taking the time to leave us this lovely review, we are so grateful for your support!
Please feel free to get in touch if there is anything else that I can help you with!
Thanks!
Grace
Bad customer service above all
I've not received my Fifa 22 game despite ordering over 2 weeks in advance. I have contacted customer service numerous times with no response.
It's disappointing when there is no contact number, but if this is the case you should be responding to emails.
I would like to know the refund policy as it's been over 5 working days since it was "dispatched." In the past Royal Mail have had no issues delivering within 1-2 days, so why is it that with your service a great deal have experienced significant delays on a pre-release item?
Please provide some sort of response, as it's really upsetting not being able to gift someone as you'd planned, especially given it was a PRE-RELEASE item, and many other retailers have delivered in time
October 5, 2021
Unprompted review
Embarassing
Genuinely so embarrassing. Imagine this is your response in 2021
"As mentioned, I can see that we did ship this out in enough time for it to arrive on release day so it appears that your order has been caught in a delay with the postal service, I'm sorry about this! This is why we are unable to guarantee delivery on release day as this is something that is beyond our control. "
October 4, 2021
Unprompted review
First time buyer, not again
First time buyer, not again…
Pre ordered fifa 22 a month ago. Was emailed to be told it had been dispatched as first class on Wednesday. (Release date was a Friday). It’s Now Sunday and still nothing. You are not provided any tracking details so have no idea where it is, if it’s on its way or if it’s lost. I assume as it’s Sunday it will not be here until next week. Very disappointed in my first purchase here and only with a monumental act of customer service would I think of returning here.
October 3, 2021
Unprompted review
Reply from GameByte Shop
Hi there!
Thank you so much for taking the time to leave us some feedback! I am so sorry to hear that you are unhappy with your experience with us!
We send out all pre-orders with Royal Mail in First Class post to ensure that the game arrives as quickly as possible however sadly this is not a tracked service. Usually this service should take between 1 - 2 days to arrive however we can never guarantee this in case of any delays within the postal service, which are beyond our control. I am so sorry if any delays have affected the arrival time of your order!
If you haven't already, please do drop us an email to support@gamebyte.com with your order number! We will be more than happy to take a look into this further for you!
Once again, I am so sorry about the wait!
Please feel free to get in touch if you wish to discuss this further or if there is anything else that we can help you with!
Thanks!
Grace
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Reply from GameByte Shop
Hi there!
Thanks so much for taking the time to leave this lovely review, we are so grateful for your feedback!
Please feel free to get in touch if there is ever anything else that we can help you with!
Thanks!
Grace
Great service, great price.
Great service, really great price. You have a new regular customer.
October 2, 2021
Reply from GameByte Shop
Hi Peter!
Thanks so much for taking the time to leave this lovely review, we are so grateful for your support!
Please don't hesitate to get back in touch if there is ever anything else that we can help you with!
Thanks!
Grace
Smooth purchase and delivery
Smooth purchase and delivery. Offered great discount, generally great service.
Would recommend.
October 2, 2021
Unprompted review
Reply from GameByte Shop
Hi Jack!
Thank you so much for taking the time to leave this lovely review! We are so grateful for your feedback!
We are so pleased to hear that you are happy with your experience with us!
Please don't hesitate to get in touch if there is ever anything else that we can do for you!
Thanks!
Grace
Absolutely brilliant service
Absolutely brilliant service. Ordered fifa 22 pre order, got a little worried as the price was much lower than other sites. I emailed the support email and received lovely emails back. My product arrived in pristine condition on the day of release. I would highly recommend Game byte and will be using them again soon
October 1, 2021
Unprompted review
Reply from GameByte Shop
Hi Emma!
Thank you so much for taking the time to leave such a kind review! We are so grateful for your support and we really appreciate your feedback!
We're so happy to hear that you have enjoyed your experience with us!
Please don't hesitate to get in touch if there is ever anything else that we can do for you!
Thanks!
Grace
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Good quality game site prompt and quick…fifa 22
Good quality game site prompt and quick delivery good prices to.
October 1, 2021
Reply from GameByte Shop
Hi David!
Thank you so much for taking the time to leave this lovely review, we really appreciate your support!
Please don't hesitate to get in touch if there is ever anything else that we can do for you!
Thanks!
Grace
Definitely recommended.
First time buyer from here. I made an account, ordered Watch Dogs Legion early morning, it was despatched on the same day and arrived the following day. Price was the cheapest I could find on the Internet. Can't really ask for much more. 5 Stars. I'll be buying a lot more from Gamebyte in the future.
October 1, 2021
Unprompted review
Reply from GameByte Shop
Hi Stephen!
Thank you so much for taking the time to leave such a lovely review! We really appreciate your feedback! We are so happy to hear that you have enjoyed your experience with us!
Please feel free to drop us an email anytime if there is ever anything else that we can do for you!
Thanks!
Grace
Very good and easy transaction
Very good and easy transaction. Delivery was fast with no issues, and the price was very good compared to other sites selling the same new Fifa 22 game.
Thanks
October 1, 2021
Reply from GameByte Shop
Hi Wayne!
Thank you so much for taking the time to leave us this kind feedback, we really appreciate your support! We're so happy to hear that you enjoyed your experience with us!
Please feel free to get back in touch if there is ever anything else that we can help you with!
Thanks!
Grace
What’s the point in pre-ordering if you…
What’s the point in pre-ordering if you don’t get the game on day of release? So many people saying they got their Fifa 22 early. I’m sure I’m going to hear the excuse that it’s Royal Mail at fault but it’s simply not good enough. Other bigger providers are getting games out on time with tracking information I’ll stick with them next time. Small business mentality here, very unlikely to use again poor first impression.
October 1, 2021
Unprompted review
Reply from GameByte Shop
Hi Darren,
Thank you for taking the time to leave us some feedback!
I am so sorry to hear that you have not enjoyed your experience with us and that your game did not arrive in time for release day.
All pre-orders for Fifa 22 were dispatched on time however we never guarantee that orders will arrive on release day in case of any external factors that are beyond our control, such as any delays within the postal service. I'm so sorry that this has affected your order, I appreciate how frustrating this must be for you!
We ship games out using First Class post with Royal Mail which is not a tracked service however we use this in order to get games delivered as fast as possible.
Once again, I apologise for any upset or disappointment caused! Please don't hesitate to get back in touch with us if you wish to discuss this further or if there is anything else that we can help you with!
Thanks!
Grace
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Support team were very responsive and…
Support team were very responsive and helpful. Would certainly use Gamebyte again.
October 1, 2021
Unprompted review
Reply from GameByte Shop
Hi there!
Thanks so much for taking the time to leave this lovely review, we really appreciate your support! We're so happy to hear that you enjoyed your experience with us!
Please don't hesitate to get back in touch with us if there is ever anything else that we can help you with!
Thanks!
Grace
Website was easy to navigate and…
Website was easy to navigate and confirmation and delivery emails were very prompt.
Cheap price, and my game got delivered a day before the release date.
Excellent.
October 1, 2021
Reply from GameByte Shop
Hi Richard!
Thank you so much for taking the time to leave this lovely review, we really appreciate your feedback. We're so happy to hear that you enjoyed your experience with us!
Please feel free to get back in touch if there is ever anything else that we can help you with!
Thanks!
Grace
I ordered fifa 22
I ordered fifa 22, not only was it cheaper than anywhere else but it also came a day early, will definitely be using them again
October 1, 2021
Reply from GameByte Shop
Hi Jacob!
Thank you so much for taking the time to leave this lovely review! We are so happy to hear that your pre-order arrived early and that you enjoyed your experience with us!
Please don't hesitate to get back in touch if there is ever anything else that we can help you with!
Thanks!
Grace
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