GameByte Shop Reviews 295

Terrible customer service, response times to the support email address are currently a minimum of 5 days before you get a response. I given up getting a refund for a return. I hate to say it but GameByte have got a long way to go before getting anywhere near Amazon's level of service. It was my first and last time using this online retailer.

Very prompt delivery, and the game was in perfect condition ☺️ Was happy to find somewhere with reasonable delivery that was not Amazon! Thanks for a great service.

Trustpilot needs to add a zero rating, one star gives the impression something actually went ok. 16 days on from placing and paying for my order, I’m yet to receive the goods! GameByte, just keep sending me the tracking details. Placed the order with GameByte, paid GameByte…..your responsibility guys to make sure the goods arrive, not mine.
And you seriously asked me to review your service!

Game due 7th of Dec now 11th Dec and game still hasn't arrived

I had an issue with my order and Ella looked after me and mysituation with a can do attitude, prompt replies and good quality information in the emails,

always kept me in the know and was clear and precise will definitely be using them again.

Was unsure as had never heard of this company before but games arrived in perfect condition and quick enough in what would have been a busy time (black friday) would happily recommend or use again

I ordered a game still waiting for my order. I was told it would be coming. I'm still waiting. it was for my daughters birthday Last week. I had told her it was coming. customer services is poor. I emailed them 5 days ago. still waiting on a reply back.

very quick delivery right before xmas . will defo use again

Good prices, quick delivery, good communication... I will repeat! :)

My order was delayed and I started to worry, but customer service followed this up and I got my delivery a few days later.

I put my trust and faith in this fairly new company and so glad I did. I put an order in for a nintendo switch game on the 27th November and received it today 1st December. They have been very helpful and let me know when they received my order and when they were sending. I have dropped 1 star, only because there was not a track your parcel option so I wasn't sure when it would arrive especially as Royal mail are under so much pressure, things could easily go missing and lost. Other than that, I will definitely buy from gamebyte again. Thank you for delivering my sons game on time and such a great price too 👍

Excellent customer customer
Very fast response to my questions and dealt with issue and explained clearly how to solve issue on the site.

This business is so much better than game hands down the customer service you get amazing. The prices brilliant have recommended to many of my friends 😌 amazing work.

Many thanks

Game arrived the day before the actual release day, couldnt have asked for more! 5 stars service!!!

Never use this company again,pre ordered battlefield in August,saying it was sent out on 17/11,as of today 24/11 still not arrived, customer service is rubbish,only way to contact them is email,serve this company

Emailed asking to stop an order. Emailed back by Ella and told she would cancel with supplier. Yet the game was sent, no email to tell me it was so I couldn’t refuse delivery with the postman. Now she is refusing to refund me the postage I now need to pay to return. She even emailed saying I never cancelled.
Probably the worst customer service I’ve ever experienced. Won’t ever use this company again and I’ll tell everyone I know in the gaming world which is a fair few to never use Gamebyte.

Thought id give a little independent local business my money due to current climate and struggles and pre ordered FS22 expecting to arrive on release date. No delivery as of yet and no responses to emails and no other customers facing details like a contact number to chase this up. I see that I'm not the only one that's had the same issue regarding pre orders which now reflects the credibility of wither there available when stated on the website. I'm gutted that this is another local business I will no longer support.

Brilliant!!! The game I wanted for my son for Christmas was £5 cheaper than anywhere else.
It arrived well packaged and was delivered the day after ordering. Highly recommend.
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To anyone reading this and to all my Instagram followers I’d advise NOT to use this company ever when you order a pre release game it means you should expect to get your game for release day but in this company’s case they don’t understand this I ordered battlefield 2042 weeks ago ready to get the game for the 19th which is now the 21st a Sunday kinda defeats the point in pre ordering I went with these guys based on price but honestly I wish I’d just payed the extra and got the game else where I’m sure there going to say they send out the items 1st class and that the postal company have issues which I know is utter rubbish as I work for the management team .
And not giving a tracking number out is also your way of telling us customers you haven’t received the items your end or you didn’t have enough ordered to send out so in other words you have been happy taking money from the customers but not had enough copy’s accountable for everyone so basically your lying for your own personal gain if I don’t receive my order next week I’ll be looking into taking action against your company and taking personal time to investigate.

I preordered Pokemon Brilliant Diamond on the 11th of November to get it on release day of the 19th of November and I still haven’t got it.