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KELSEY Media Reviews 153

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TrustScore 4 out of 5

4.1

Publisher
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Review summary

Created with AI, based on recent reviews

Reviewers are really happy with this company. Customers frequently highlight the staff for their politeness, helpfulness, and knowledge, making interactions pleasant and efficient. Many people praise the excellent customer service, noting that issues are dealt with promptly and kindly, often leading to swift resolutions for subscription and order problems. However, some customers also noted significant dissatisfaction with customer service, citing unresponsiveness to emails and phone calls, and a lack of follow-up on issues. There were also instances where orders were not received, or incorrect items were dispatched, leading to frustration and a sense of disorganization.

What people talk about most

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the helpfulness and... See more

Subscription

People report ambiguous experiences with subscription. While some customers, like a subscriber since 1978,... See more

Staff

Users describe positive interactions with staff. Many reviewers praise the politeness, knowledge, and... See more

Response time

Clients share ambiguous opinions on response time. Many customers report prompt and helpful customer service,... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers report positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I could not amend address details on line as I was listed as living in Afghanistan when it should have been UK but I've moved from there and now live overseas/ Needed help to make the changes. Poor... See more

Rated 4 out of 5 stars

Excellent customer service from Katie, had a slight problem with a couple of things . Dealt with promptly and kindly.

Rated 5 out of 5 stars

I had a problem re-hewing my subscription to Model Boats. I was contacted by a wonderfully attentive lady named Katie. Although she wasn’t able to solve my problem, I was completely satisfied with her... See more

Rated 5 out of 5 stars

Sometimes an issue might get lost in the post and not arrive. It rarely happens, but when it does Kelsey Media send a replacement immediately. I've been subscribing to World Soccer for over 1... See more

Company details

  1. Publisher

Information provided by various external sources

Kelsey Publishing Ltd is a UK based, privately owned publisher of special interest and enthusiasts’ magazines and books. We have around 100 employees with offices in Peterborough and Cudham, Kent.

Contact info

4.1

Great

TrustScore 4 out of 5

153 reviews

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1-star

Replied to 13% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Magazine subscription issue instantly resolved

My wife loves the magazine subscription and didn't receive the last months edition, after a quick message to the very prompt and helpful customer service department the issue was instantly resolved. Thankyou and i would highly recommend your services.

May 1, 2026
Unprompted review
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Rated 5 out of 5 stars

A position Kelsey experience

I had a problem re-hewing my subscription to Model Boats. I was contacted by a wonderfully attentive lady named Katie. Although she wasn’t able to solve my problem, I was completely satisfied with her efforts. She was polite, caring and most knowledgeable. Because of her, I will subscribe again in the future.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Charlotte made the process anxiety free!

Charlotte made the experience great! Charlotte's patience, knowledge, follow up to the customer makes her valued to the customer and valuable to Kelsey Media. It would be a perfect world if we had people with Charlotte's skills. Thank you for having an employee of this caliber! Sincerely, Meri Asaro

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

One of my issues of ME & W was lost in…

One of my issues of ME & W was lost in the pipeline, and not received after a month; normally within 10 days, it arrived at my address. I sent an email to Kelsey and a very kind woman, Katie, promised me to send me another issue, which will reach me within 10 days.
I am a subscriber since 1978, from MAP to Kelsey. After receipt I will thank Katie for her friendly help !

April 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Because sometimes things go wrong.

Sometimes an issue might get lost in the post and not arrive.

It rarely happens, but when it does Kelsey Media send a replacement immediately.

I've been subscribing to World Soccer for over 10 and will continue to do so.

The service from Kelsey Media is excellent.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Problem with my order

Problem with my order, but they solved it as quickly as possible. Great customer service with great communication. Thanks

April 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Good Company to deal with…

Very pleased with orders i have made previously at very reasonable prices for Magazines. Recently contacted Kelsey to cancel one subscription and they dealt with this immediately. Excellent customer service, straightforward and no hassle. Very pleased

April 15, 2026
Unprompted review

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