Lina Stores - Online Shop Reviews 

1,145
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently appreciate the straightforward online ordering process, excellent communication, and the securely packaged products that always arrive very promptly at their homes. People constantly love the delicious food options, fresh high quality ingredients, and the wonderful selection of authentic Italian treats available right online. Some disappointed reviewers were not happy with unexpected delivery delays or unhelpful courier updates regarding their incoming shipment tracking systems. Consumers occasionally experienced quite frustrating problems when valuable parcels arrived late, which unfortunately disrupted plans for special occasions and birthday celebrations.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection, with consumers praising the... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, noting a mix of experiences. Many consumers praise... See more

Quality

Users describe positive interactions with quality, consistently praising the fantastic wine, delicious food,... See more

Order

Customers consistently note positive experiences with order processes that are quick and easy to navigate.... See more

Service

People report exceptional satisfaction with the service, highlighting staff who go above and beyond to help... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience shopping online with Linastores. There is a huge range of Italian produce, a mixture of Lina Stores own & branded Italian companies. The site is easy to navigate and each product has... See more

Rated 5 out of 5 stars

Excellent service. Choice of delivery day was SO helpful and goods arrived on time. Well packaged and of course beautifully presented. All items purchased as gifts so unable to comment further but... See more

Rated 5 out of 5 stars

Ordered some delicious goodies online / for delivery (having previously visited the shop in person, many many times…) Ordering was quick & easy and the beautifully packed items arrived v soon after p... See more

Rated 5 out of 5 stars

We had the vegetarian Valentines meal. The food was lovely and fresh- the to ato sauce smelled divine as we opened the pack! The portions were generous; a huge jar of olives and plenty of cheese! T... See more


Company details

  1. Grocery Delivery Service
  2. Catering Food and Drink Supplier
  3. Corporate Gift Supplier
  4. Gift Shop

Written by the company

Founded in 1944 Lina Stores is one of the UK's oldest Italian delicatessens. It still operates from the same location in Soho, and has recently birthed multiple Italian restaurants in London. Homemade pasta, sauces, meats, cheeses, antipasti and more are now available for delivery nationwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,145)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The delivery man failed to ring…

The delivery man failed to ring doorbell. I have film if this.
My guess is that they do this to avoid human interaction saving time. Leaving food on the doorstep is not best. Luckily, I heard his van reversing up the drive.

June 12, 2025
Lina Stores - Online Shop logo

Reply from Lina Stores - Online Shop

Hello Joe,

Thank you for taking the time to leave a review for your delivery.

We take these issues very seriously and have notified our courier company to make sure that proper procedures are followed on delivery. We hope that despite the issues you have experienced with receiving your delivery, you were satisfied with the products you have received.

Once again, we would like to apologise for the inconvenience.

Lina Stores

Rated 5 out of 5 stars

Great Products and Delivered on time

Great products, packaged very well and used a reputable courier to deliver the items. Arrived on time and great communication from both Lina and DHL.

Will definitely be ordering again!

June 11, 2025
Rated 5 out of 5 stars

Excellent service

Please read the whole review as service was excellent and all the issues were swiftly sorted.

Sadly the biscuits were all broken which is a shame as our hamper was a gift. Also during the purchase process the address for delivery was changed to the billing address.

Having written the above Lina’s Stores contacted me and the service was excellent. They offered to resend the hamper and looked into the issue I had with the delivery address. The problem with packaging well also be looked at. Will definitely use them again and also worth visiting Lina’s stores as their food is excellent.

May 23, 2025
Rated 5 out of 5 stars

Fantastic dishes which we sent to our…

Fantastic dishes which we sent to our friends who have a newborn baby. They cried with delight at how delicious and thoughtful the gift was. Came on chosen day and delivered securely in cooler bag. Super easy and quick to cook and yummy 🤤

April 22, 2025
Rated 5 out of 5 stars

10/10

Easy to order, with choice of days for delivery. Good quality foods and wine. Delicious bolognaise!

Definitely order again

April 23, 2025
Rated 5 out of 5 stars

I live in Jersey 🇯🇪 but always adore…

I live in Jersey 🇯🇪 but always adore visiting Lina Stores when I’m in London – especially the beautiful delicatessen on Greek Street and the charming café in Marylebone. This year, I ordered the Dolce Hamper as a birthday surprise for my dearest friend in London, and it was absolutely perfect. From the elegant packaging to the delicious selection of Italian treats, every detail was impeccable.

Grazie mille per aver reso il compleanno della mia amica così speciale (thank you so much for making my friend’s birthday so special). 💚

April 2, 2025
Rated 5 out of 5 stars

South Ken Lina…

I went to the South Kensington Lina Stores and really enjoyed the delicous food and wonderful atmosphere of the place. My wife and I were served by Ana Maria who was extremely: polite, pleasant and super attentative. A warm feel and excellent recommendations by Ana made this an amazing experience.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Meal Kits

Second time I have ordered meal kits from Lina Stores. Always excellent, ordering, delivery packaging and obviously the quality of the food is always 5*.

March 12, 2025
Rated 4 out of 5 stars

Great pasta

Great pasta easy recipe to follow the only criticism was it was a tiny portion of cheese, thankfully I had more in the house ready to grate.

February 11, 2025

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