Official Manchester City Online Store logo
Visit website

Official Manchester City Online Store Reviews 

18,112
•
TrustScore 4 out of 5

4.2

Soccer Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 4,422 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, often finding items to be outstanding, comfortable, and exactly as described. Many reviewers highlight the fast and efficient delivery service, with orders frequently arriving quicker than expected and in excellent condition. People also appreciate the beautiful presentation and packaging, enhancing the overall experience. However, some people mentioned issues with sizing, noting items were either too big, too small, or a different size than ordered. Others experienced problems with order delivery, including missing or lost parcels, delays, or items arriving with damaged packaging. Additionally, some customers mentioned unexpected import charges or felt the product quality did not always match the price.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often describing items as high... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Quality

Consumers find quality to be positive, with many reviewers praising the great quality of products, including... See more

Order

Users describe ambiguous interactions with order, with many customers finding the ordering process easy and... See more

Price

Reviewers mention ambiguous feedback about price, with some customers finding prices to be good, fair, or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought 2 products on third transaction the black & platinum 3rd kit well pressed and spaced. The other hand on the lifestyle shirt. It's a bit bigger than the size you may order. Regardless great... See more

Rated 4 out of 5 stars

The shirt is beautiful and the price and service are good. Unfortunately for me, I mistakenly ordered a player’s slim fit and it’s too tight for me to wear. I wish it had been easier to see how to... See more

Rated 4 out of 5 stars

To be honest I was underwhelmed in the shirts wrapping , it looked as though it was thrown into bag . I haven’t opened as it’s a gift but I have had items from vinted that were better presented than... See more

Rated 5 out of 5 stars

Supporter from across the pond. Ordered an Authentic 26/27 home jersey. Received notice that there was a slight delay due to a high volume of orders, which is always appreciated. Once it shipped,... See more

Company details

  1. Soccer Store

About Official Manchester City Online Store

Written by the company

Welcome to the Manchester City Online Store, your official store for Manchester City Football Club team merchandise.

The official Manchester City Online Store is operated by stichd, a member of the PUMA group and an internationally recognised, licensed merchandise partner. Being a PUMA company, our close relationship with sports enables us to be the first to deliver you the very latest official licensed products, including special editions and exclusive products not available anywhere else. At stichd sportsmerchandising, we design, develop, and distribute licensed sports merchandise worldwide.

When ordering from the official Man City store, you’re ordering directly from the club. As a fan, this gives you the guarantee you’re getting 100% official, licensed merchandise every time.

Contact info

4.2

Great

TrustScore 4 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(18,112)

4,847 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Poor Delivery!

Very poor delivery.
Ordered on the 17th July, had 3 separate emails from UPS rearranging the delivery date. 10 days on, package is now due to be delivered tomorrow (28th).

July 17, 2026
Rated 5 out of 5 stars

From a brand-new Manchester City supporter…WOW!

As a new City fan, this was my first order from the Official Manchester City Online Store, and I couldn’t be happier. I found amazing apparel, and everything exceeded my expectations.

Shipping was fast, every item arrived in perfect condition, and the quality is outstanding. The fit, materials, and craftsmanship all feel first class.

This definitely won’t be my last order. If you’re on the fence about ordering from the official store, don’t hesitate. A five-star experience from beginning to end. 🩵🤍

July 20, 2026
Rated 2 out of 5 stars

Departure of shirt for new without option to buy old one

I really love manchester city. Been supporting since 2014. This morning I was trying to buy the all black kit but then it says that i cant buy it anymore. I thought i was out of stocked for the foden but then I saw that I couldnt buy any black anymore. Hope we could buy some really quick because it My favorite

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Oh my quality!!!

Oh my quality! This is my first jersey EVER & of course it had to be Haaland’s but I’ve touched and seen many of them but the quality of this one is ridiculous! Breathable, flexible, and the colour is just perfect! Not to mention it fits perfectly, exactly how I wanted it! I live in Canada and I think it took no more than a week and a half to get here! I am so impressed with everything.. if you were thinking about getting a jersey or anything from Manchester City, this is your sign!!

July 20, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look