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Official Manchester City Online Store Reviews 

18,199
•
TrustScore 4 out of 5

4.2

Soccer Store
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Review summary

Created with AI, based on recent reviews

Looking at 4,490 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, often noting their beautiful appearance and excellent materials. Many people also highlight the fast and efficient delivery service, with orders arriving quickly and often well-packaged. The ordering process is frequently described as easy and smooth, simplifying the purchase of items from the website. However, some customers noted challenges with product sizing, finding items smaller than expected and facing difficulties with returns for personalized goods. A few others experienced slow or unprofessional delivery partners, leading to delayed or mismanaged packages. Additionally, some reviewers mentioned occasional concerns about product authenticity or perceived quality not matching the price.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the amazing quality of jerseys... See more

Delivery service

People report positive experiences with delivery service, frequently praising the fast shipping and quick... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Order

Customers consistently note ambiguous experiences with order processes, with many praising the ease of... See more

Price

Users describe ambiguous interactions with price, with many reviewers finding prices to be reasonable, great,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent quality and service. My concern is that the products ordered came from Germany, I’m not one to complain but it seems strange an English football club sending orders out from there. You could... See more

Rated 5 out of 5 stars

Purchased the Ringo Duo, love the old school 80s Walkman yellow ! Easy to order the product thru the webstore, highly recommended to place the order direct from Philips webstore as product is also ava... See more

Rated 5 out of 5 stars

Supporter from across the pond. Ordered an Authentic 26/27 home jersey. Received notice that there was a slight delay due to a high volume of orders, which is always appreciated. Once it shipped,... See more

Rated 5 out of 5 stars

The website was easy to navigate. I appreciated the numerous options for the jersey. The time between ordering and shipping was exactly as promised, and I received my order really quickly. I live in... See more

Company details

  1. Soccer Store

About Official Manchester City Online Store

Written by the company

Welcome to the Manchester City Online Store, your official store for Manchester City Football Club team merchandise.

The official Manchester City Online Store is operated by stichd, a member of the PUMA group and an internationally recognised, licensed merchandise partner. Being a PUMA company, our close relationship with sports enables us to be the first to deliver you the very latest official licensed products, including special editions and exclusive products not available anywhere else. At stichd sportsmerchandising, we design, develop, and distribute licensed sports merchandise worldwide.

When ordering from the official Man City store, you’re ordering directly from the club. As a fan, this gives you the guarantee you’re getting 100% official, licensed merchandise every time.

Contact info

4.2

Great

TrustScore 4 out of 5

18K reviews

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4.2

All reviews

(18,199)

4,463 reviews in the last 12 months

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Rated 2 out of 5 stars

Poor Delivery!

Very poor delivery.
Ordered on the 17th July, had 3 separate emails from UPS rearranging the delivery date. 10 days on, package is now due to be delivered tomorrow (28th).

July 17, 2026
Rated 5 out of 5 stars

From a brand-new Manchester City supporter…WOW!

As a new City fan, this was my first order from the Official Manchester City Online Store, and I couldn’t be happier. I found amazing apparel, and everything exceeded my expectations.

Shipping was fast, every item arrived in perfect condition, and the quality is outstanding. The fit, materials, and craftsmanship all feel first class.

This definitely won’t be my last order. If you’re on the fence about ordering from the official store, don’t hesitate. A five-star experience from beginning to end. 🩵🤍

July 20, 2026
Rated 5 out of 5 stars

Oh my quality!!!

Oh my quality! This is my first jersey EVER & of course it had to be Haaland’s but I’ve touched and seen many of them but the quality of this one is ridiculous! Breathable, flexible, and the colour is just perfect! Not to mention it fits perfectly, exactly how I wanted it! I live in Canada and I think it took no more than a week and a half to get here! I am so impressed with everything.. if you were thinking about getting a jersey or anything from Manchester City, this is your sign!!

July 20, 2026

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