Horrible service!! top level of horrible customer service on MediaMarkt Basel SBB. Spent there 30 minutes watching sales people talking to each other instead of serving customers. Then I asked for an... See more
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See what reviewers are saying
Everything, from account creation to delivery of the product that I ordered went smoothly and efficiently. I have not bought many items from this company before, but I will certainly be popping them t... See more
Technical support and custome rexperience: The team's focus on customer support and making my experience as seamless as possible, was impressive. I am a foreign coming into the country and not speaki... See more
The trust that the company has for the client is unmatchable. online purchases has been made easy that it makes no big difference ordering online and showing up at the store. selection of payment me... See more
Company replied
Company details
Contact info
Allmendstrasse 23, 8953, Dietikon, Switzerland
- 0848 544 455
- info@mediamarkt.ch
- mediamarkt.ch
4.4
Excellent
8K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Horrible service!
Horrible service!! top level of horrible customer service on MediaMarkt Basel SBB. Spent there 30 minutes watching sales people talking to each other instead of serving customers. Then I asked for an iphone 16e and been refuse to get one without cover. If I want to buy a phone, and only phone I should be able to get one. But to reach the point of buying anything I had to bother them. Then I orderded online Aircondition, paid and later that day they storno my order as they run out of stock. But still have not received money back. Stay away from this total horrible non-customer oriented store. Nightmare.
June 24, 2026
Unprompted review
Reply from MediaMarkt Schweiz AG
Hallo Martin, wir bedauern sehr, dass wir dich enttäuscht haben und du eine solch negative Erfahrung gemacht hast. Bezüglich der Stornierung, welche erst gestern gemacht wurde, solltest du bald dein Geld zurück bekommen, es dauert in der Regel zwei Tage. Bitte schau doch morgen nochmals in dein Konto.
Liebe Grüsse, dein MediaMarkt Team
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Focus on customer, best service and best experience
Technical support and custome rexperience:
The team's focus on customer support and making my experience as seamless as possible, was impressive. I am a foreign coming into the country and not speaking German, and the team's effort to talk with me in a language that it is not their native language was amazing. All clearly explained, best solutions that adjust to my needs were always provided. Amazing experience
June 20, 2026
Unprompted review
Bon service du collaborateur pour HA de…
Bon service du collaborateur pour HA de trotinette et bon collaborateur a la caisse avec vente additionnelle ventilateur.
June 19, 2026
Unprompted review
A Complete Win
Everything, from account creation to delivery of the product that I ordered went smoothly and efficiently. I have not bought many items from this company before, but I will certainly be popping them to the top of my list when considering future purchases.
June 16, 2026
Unprompted review
Amazing service and product highly…
Amazing service and product highly recommended
May 17, 2026
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello Shannon, thank you very much for your great feedback. We are delighted that you were satisfied with both our service and the product. Your recommendation means a lot to us. Kind regards, your MediaMarkt Team
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Reply from MediaMarkt Schweiz AG
Hello Corina, thank you very much for your positive feedback. We are glad that you were satisfied with the fast service, trustworthy support and good prices. Kind regards, your MediaMarkt Team
Man like Yannis and the rest of the…
Man like Yannis and the rest of the team like Virginie and whoever that other girl was, never got her name. Also matey on the phones working with Salt, also had boss vibes. Felt like I was an F1 driver at the pits and they come through and upgraded a man ASAP yesterday. Sure I ll be back to break some bread. Hamdu
May 16, 2026
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello Max, thank you for your awesome and energetic feedback. We are thrilled that Yannis and the whole team made your experience such a positive one and helped you so quickly. We look forward to welcoming you back again soon. Kind regards, your MediaMarkt Team
Verry friendly and competent service
May 11, 2026
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello Adrian, thank you very much for your positive feedback. We are happy to hear that you were satisfied with our very friendly and competent service. Kind regards, your MediaMarkt Team
Service and choice
May 14, 2026
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello Giuliana, thank you very much for your positive feedback. We are happy that you appreciated both our service and our product selection. Kind regards, your MediaMarkt Team
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Amazing staff and support
Amazing staff and support. I am new to Netherland , Youssef was very courteous and ensure the buying process goes very smooth. He did paper process really fast and did get me my new connection quickly.
May 2, 2026
Unprompted review
Great products
I’ve have brought so many items from MediaMarkt, great company fantastic selection brilliant prices and super fast delivery
May 3, 2026
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello Kevin, thank you very much for your amazing feedback and your loyalty. We are thrilled that you enjoy our product selection, prices and fast delivery service. Your support means a lot to us. Kind regards, your MediaMarkt Team
It was easy to find a product and the…
It was easy to find a product and the description was good easy to pay and order and delivered the next day, the only thing was the communication between the delivery and myself on when my product was arriving, a little more accurate time of delivery would have been helpful.
April 30, 2026
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello, thank you very much for your detailed feedback. We are pleased that you found the ordering process easy and convenient and that your delivery arrived quickly. We also appreciate your note regarding the delivery communication and timing. Your feedback helps us improve our service further. Kind regards, your MediaMarkt Team
Great service
April 27, 2026
Unprompted review
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The best people if you need help on…
The best people if you need help on your own Shop day
April 8, 2026
Unprompted review
Reply from MediaMarkt Schweiz AG
Hi Daniel, thank you so much for your wonderful feedback! We're really glad you felt so well supported during your shopping experience. Best regards, your MediaMarkt team
I bought a light bulb for my oven
I bought a light bulb for my oven. After two days the bulb burned out. The wire inside got broken while the bulb was in the oven and the bulb stopped emitting light. I brought the bulb to Mediamarkt in Dietlikon where I bought it and asked for a refund. They refused saying I might have dropped it on the floor.
April 8, 2026
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello, thank you for your review. We are very sorry that we disappointed you, and we would greatly appreciate it if you could send us more information about your purchase so that we can find a solution that satisfies you. Please email us at info@mediamarkt.ch, this will give us the opportunity to improve, and we hope to win you back with our services on your next visit. Best regards, your MediaMarkt Team
Reply from MediaMarkt Schweiz AG
Hi Carol, thank you very much for your feedback! We’re so glad that our staff member took such good care of you throughout your visit. Best regards, your MediaMarkt team
Reply from MediaMarkt Schweiz AG
Hi Mira, thank you very much for your feedback! We're really glad you're satisfied with the fast delivery and the quality. Best regards, your MediaMarkt team
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So much variety of products
So much variety of products, great employee's and good prices.
March 13, 2026
Unprompted review
Professional and friendly
The staff member answered all my questions in a friendly and professional manner, which is the main reason I like to shop there.
March 5, 2026
Unprompted review
Reply from MediaMarkt Schweiz AG
Hello, thank you for your feedback! We are delighted to hear that our team member was able to answer your questions in a friendly and professional manner. We are pleased that this is one of the reasons you choose to shop with us.
Kind regards, your MediaMarkt team
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