Ive always had good experiences with shop.simon. this time the sneakers i ordered, fulfilled by adidas, were totally lopsided. They wouldnt have even fit the same, they were visually super differen... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The material is very good, I liked it a lot. The only thing I don't like is that I'm buying from Ecuador and it's being shipped to a warehouse in Miami, and they're charging me taxes. They didn't do t... See more
Company replied
The site provides very good service, however I have missed items from my shipment. The security tape on the box is usually disturbed. I enjoyed the site overall 😊
Company replied
I absolutely love shop Simon! I’ve found well priced active wear along with really beautiful dresses for outings at exceptional prices. I’ve never been disappointed! I tell everyone to shop here. 10... See more
Company replied
Company details
- #75 of 123 best companies in Online Marketplace
- #2 of 2 best companies in Outlet Mall
- #3 of 6 best companies in Shopping Mall
Contact info
United States
- onlinesupport@shopsimon.com
- shop.simon.com
4.2
Great
2K reviews
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Fast and active
April 21, 2026
Reply from Shop Simon
We appreciate your positive feedback. Thank you!
Contact onlinesupport@shopsimon.com if you have any further questions or issues.
Mostly smooth return
Ive always had good experiences with shop.simon. this time the sneakers i ordered, fulfilled by adidas, were totally lopsided. They wouldnt have even fit the same, they were visually super different. Shop.simon facilitated the return w. No hassle. Turning a 2 star product into a much better experience.
Updated i needed to send several follow up emails regarding my return. Refund originally held back shipping for a defective product until I followed up again to complain. Just double check your reciepts etc.
April 25, 2026
Reply from Shop Simon
We appreciate you sharing your experience. We're glad the return process was smooth, even though the sneakers didn't meet expectations. It's good to know that we could still provide a better overall experience. Thanks for your feedback.
Contact onlinesupport@shopsimon.com if you have any further questions or issues.
Reply from Shop Simon
We're happy to hear that your purchase was easy, and our shipping was fast. Thank you for your positive feedback!
Contact onlinesupport@shopsimon.com if you have any further questions or issues.
I bought adidas pre loved shoes are so…
I bought adidas pre loved shoes are so cute and very good condition
Algo a leggings is very nice
April 27, 2026
Reply from Shop Simon
We're happy to hear that you find the pre-loved shoes cute and in very good condition! We appreciate you mentioning that you find the leggings very nice. Thanks for your positive feedback!
Contact onlinesupport@shopsimon.com if you have any further questions or issues.
Reply from Shop Simon
We're happy you received great value and quick delivery. We appreciate your feedback and thank you!
Contact onlinesupport@shopsimon.com if you have any further questions or issues.
It was easy to place the order & the…
It was easy to place the order & the delivery time was amazing. It arrived securely packaged & arrived quickly. The item was as I expected verygood quality and very comfortable. This item was on sale too!!!
April 25, 2026
Reply from Shop Simon
We're happy to hear that you had a positive experience with our quick order process and delivery. We appreciate you noting the secure packaging and the item's quality and comfort, especially at the sale price. Thanks for your feedback!
Contact onlinesupport@shopsimon.com if you have any further questions or issues.
Reply from Shop Simon
We regret your order was canceled without explanation. We'll investigate to prevent this from happening again. Thanks for your feedback.
Contact onlinesupport@shopsimon.com if you have any further questions or issues.
10/10 recommended
April 20, 2026
Reply from Shop Simon
We appreciate your positive feedback and for recommending us. Thank you!
Contact onlinesupport@shopsimon.com if you have any further questions or issues.
Shopping with shop Simon is easy and if…
Shopping with shop Simon is easy and if I had any complaints it would be shipping now cost no matter how much you spend they charge $4.95 and I don't agree with that but other than that I love it
April 20, 2026
Reply from Shop Simon
We're glad you find shopping with us easy! We appreciate your feedback regarding the shipping costs. We will review this. Thanks for taking the time to share.
Contact onlinesupport@shopsimon.com if you have any further questions or issues.
Recent Watch Purchase
Watch came brand new in box. I was skeptical at first but they delivered! Thank you.
April 27, 2026
Reply from Shop Simon
We're happy to hear that the watch arrived in perfect condition! We appreciate your initial skepticism and are so glad we delivered a great experience. Thank you!
Contact onlinesupport@shopsimon.com if you have any further questions or issues.
Reply from Shop Simon
We're happy to hear that you had a great experience with our fast shipping and easy ordering process. Thanks!
Contact onlinesupport@shopsimon.com if you have any further questions or issues.
Reply from Shop Simon
We're so happy to hear about your fast shipping and that the product was exactly as described! We appreciate your positive feedback.
Contact onlinesupport@shopsimon.com if you have any further questions or issues.
The return policy at ShopSimon is…
The return policy at ShopSimon is frustrating. They always deduct money from the refund, which makes the whole process feel unfair. Because of this, I feel hesitant to place future orders, even if I like the products. A more customer-friendly return policy would definitely improve the shopping experience.
April 27, 2026
Reply from Shop Simon
We appreciate your feedback and regret that our return policy caused frustration. We acknowledge your concern about deductions from refunds and how this impacts your shopping experience. We'll review your comments as we strive to improve our customer experience.
Contact onlinesupport@shopsimon.com if you have any further questions or issues.
Great price on great shoes
Great price on great shoes, definitely recommended to my friends
April 21, 2026
Reply from Shop Simon
We're happy you found great shoes at a great price! We appreciate you recommending us to your friends; thank you for your feedback.
Contact onlinesupport@shopsimon.com if you have any further questions or issues.
Reply from Shop Simon
We're happy to hear that you had a fast and easy experience and found great prices. We appreciate your feedback and thank you!
Contact onlinesupport@shopsimon.com if you have any further questions or issues.
Item was just as described and arrived…
Item was just as described and arrived on time.
April 27, 2026
Reply from Shop Simon
We're happy the item matched the description and arrived on time. Thank you for your positive feedback!
Contact onlinesupport@shopsimon.com if you have any further questions or issues.
Totally messed up shipping and billing…
Totally messed up shipping and billing addresses. So now I have to pay another shipping fee to get the sneakers to the person they were bought for
April 27, 2026
Reply from Shop Simon
We regret to learn about the incorrect shipping and billing addresses, and the additional shipping fee you incurred. We appreciate your feedback and will review our processes to prevent this.
Contact onlinesupport@shopsimon.com if you have any further questions or issues.
I love this store online
I love it! The prices are excellent, the delivery arrives very quickly, and the quality is superb.
April 27, 2026
Reply from Shop Simon
We're happy to hear that you love it! We appreciate your feedback on the excellent prices, quick delivery, and superb quality you experienced with your order.
Contact onlinesupport@shopsimon.com if you have any further questions or issues.
All the products are so nice and prices…
All the products are so nice and prices are good.
The only thing are that the shipping are crazy, I as an European are shocked that you don’t ship all together. One and one thing are not sustainable.
April 27, 2026
Reply from Shop Simon
We're happy you find our products and prices appealing. We appreciate your feedback regarding the shipping costs and the separate shipments. We'll review our shipping processes to improve sustainability. Thanks for your review.
Contact onlinesupport@shopsimon.com if you have any further questions or issues.
Exactly as described
Fast Shipping. Great low price. Shoes were exactly as described. My son loves them!
April 27, 2026
Reply from Shop Simon
We're happy to hear that your son loves the shoes! We appreciate your positive feedback regarding the fast shipping and great low price.
Contact onlinesupport@shopsimon.com if you have any further questions or issues.
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