TXU Energy Reviews 2,708

I switched to TXU energy thinking I would get a better rate on electricity. I received y first bill it was 540 dollars okay, received my second bill it’s also 500 dollars. I got a disconnection notice that said I owe 1509 dollars. Unless I’m just bad at math, something is not adding up correctly.

I had the pleasure of speaking with Angel today regarding a mistake I had made with a service address. Not only was my issue corrected, I was also able to ask questions that I had regarding service and pricing. Angel was so kind in answering all of my questions and breaking rates down in a way that was a lot easier for me to understand. Great customer service is always a huge factor in my loyalty to a company, and this has made a lasting impact.

Kathya help answered all my questions in a short period of time she was great I appreciate her help.

advise check the rates and the DETAILS and the customer service before you sign

Was with them for 7 years and should've left 3 yeats sooner. They charged us originally $250/monthly but suddenly we went to $580 with almost no warning despite our plan and rate not changing. Our house hold also was still 4.
When leaving, the agent was constantly harassing us to the point that it almost seemed personal. Like I thought he was going to bust out a guitar and start singing break up songs.
He was trying to throw out a new rate of 14.2/perkwtt but we already had an existing 13.7/perkwtt.
We explained it was TXU ignoring us and driving up our bill with absolutely no justification and they never bothered to check the meter.
Then when I turned down that rate, he started getting hostile and talking over me.
I found a new electric company at 10.9/perkwtt and even if that rate disappears, they have other rates at 12.4/perkwtt-14.1/perkwtt.

Look txu, I'm sorry. It's not me. . . It's you. You're the AH, the red flag, the toxic one.
I've moved on.

Angel Emmanuel was very nice and informative! Great help, no problems! Thank you so super much!

Angel Emmanuel assisted me in a very kind non judemental manner. Things have been really tigh finacially and she went out of her way to accomodate me. TXU are great when it comes to customer assistance.

Diana, was very helpful asked for help on a account and she right away helped me resolve my issue. Thank you!

I have been with TXU since 2004, and when I have fallen into trouble with the bill, I have been able to contact them and get arrangements made to help with the payment. Well after the Government shutdown back in Oct 2025, it effected me more than expected. After a couple failed attempts to try and catch up, I spoke with Kathya who took the time to explain what had happened up to this point, and explain exactly what was going on. Before contacting her, I was expecting to be paying much more than I actually owed. But after her patience and taking her time, I realized I was going to be all caught up. It is good to know there is still genuine caring and compassionate customer service out there. Thank you to Kathya.

Angel Emmanuel was awesome. So courteous and professional. Keeps me with txu!

I originally called in to speak with a manager to inform on the excellent customer service I received from Angel - but I would like to post this for others to be aware.

This employee was absolutely exceptional and focused on what could be done in my time of need vs. what could not be!

Angel is a perfect example of outstanding customer service.

Kathya, was very helpful and knowledgeable. The agent went above and beyond to help me on my bill. Thank you Kathya you're awesome!!

Kathya was very helpful she walk me right threw all the step and the problem resolved quickly yall reach out to KATHYA SHE GOT YALL IF YOU NEES HELP WITH YOUR ACCOUNT

Thank you, TXU, for helping me during this hardship. Your assistance and compassion mean more to me than words can express. I truly appreciate your understanding and support during this difficult time.

I had a very wonderful experience today. A young lady by the name of Kathya was very helpful with providing assistance with the payment of my bill.

I'm just starting my experience with TXU but so far so good! Being able to split the deposit made my move a bit smoother which was greatly appreciated! My move day changed suddenly just days before my electricity connection date and Diana was able to help me quickly over chat get that fixed! Thanks Diana!

I have been in a rough spot after loosing my job . I’m a single mom of a 2 year old trying to make ends meet with no other help in this world. Angel Vasquez was so helpful and understanding it has brought me to tears. I pray their cup never runs empty & they are blessed and all their prayers are answered. Angel was the only one to help after being in contact with multiple other agents!

I called earlier to discuss pricing options for a new energy provider. I called multiple companies and finally spoke with Fernando at TXU. He answered every question patiently and was extremely polite. I am very impressed with TXU, and excited to be a new customer!

Kathya was amazing and was fast in resolving my issues with no problem very helpful and professional.