Western Power Steering Reviews 

2,264
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 158 reviews, reviewers overwhelmingly had a great experience with this company, praising the overall quality and efficiency. Customers frequently mention that the knowledgeable staff are exceptionally helpful and guide them smoothly through choosing the right replacement parts for their vehicles. People also appreciate the prompt delivery and secure packaging, ensuring the refurbished components arrive safely and ready to be fitted without any unexpected issues. However, some reviewers were not happy with delivery delays and encountered difficulties when trying to arrange returns or reach out to customer support. A few consumers also experienced frustrating communication gaps regarding order updates or received parts that failed to meet their quality expectations.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professional and helpful staff... See more

Product

Reviewers mention positive feedback about product quality, noting that items arrive well packaged and look... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting quick postage... See more

Staff

Users describe positive interactions with staff, highlighting polite, helpful, and professional service... See more

Quality

Clients share positive opinions on quality, highlighting that the refurbished steering parts arrive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

all the staff have been super helpful, and I got the replacement unit really quick allowing me to get the work completed over a weekend, worked like a dream. Anyone reading this , makesure the ste... See more

Rated 5 out of 5 stars

My Nissan electric power unit came on time and boxed securely. Instructions for returning the damaged unit were clear and easily applied. Customer service was very good. Part was Installed and works... See more

Rated 5 out of 5 stars

Refurb service A6 C7 Everything from first phone call was open and honest, fully explaining the process. The shipping box was dispatched to the garage who had my car same day (Monday) and... See more

Rated 5 out of 5 stars

Easy to find and order the one I needed. Good communication when there was a delay and I received it as soon as it was available in a secure box with return label and instructions. Getting hold of the... See more



Company details

  1. Auto Repair Shop

Information provided by various external sources

We are power steering specialists providing both supply and fitment of reconditioned power steering units to private and trade customers. We always have good numbers of ready-to-fit power steering racks, steering pumps, steering boxes and electric steering columns in stock, and can supply and fit units on site or deliver anywhere in the UK. With more than 30 years experience in the power steering industry we pride ourselves on a fast, professional and friendly service at the most competitive prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(2,264)

156 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From ordering my part until I received…

From ordering my part until I received it they kept me informed throughout even when I phoned about a query the staff were very polite would certainly recommend using them for a prompt delivery and good value for money

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, really helpful staff on the phone too. Fast and efficient service. I will 100% be using them again and recommending them to everyone I know!

August 31, 2025
Rated 5 out of 5 stars

Efficient and helpful

Rang to check that I was ordering the correct steering rack for my vehicle and the phone operator was very helpful, sending me a link to the relevant one.

August 17, 2025
Rated 5 out of 5 stars

Quick reply’s helpful service strong…

Quick reply’s helpful service strong box packaging looks nice not fitted yet but looks new even came with new track rod ends which I didn’t expect as never sent old ones
Defo use them again as effortless service helps every stage of the process if I was closer I’d taken the car their

August 9, 2025
Rated 3 out of 5 stars

Right rack - wrong track rods!

Good rack but sent with Volvo track rods for a Freelander2! Was told it had happened before and got sorted after a few days with correct rods sent which I had to fit myself…. I’d suggest implementing some quality checks to prevent recurrence.

August 8, 2025
Rated 5 out of 5 stars

Smooth transaction and now smooth steering

Bought a power steering motor for a Corsa D after the old one finally failed.

The motor that arrived was supposedly second hand / refurbished, but looked almost brand new as it was so clean. Fitting was easy and it worked perfectly.

Think the old one hadn’t been working properly for years as this feels like driving a different car. Steering is so light and accurate.

Packaged old one up in crate provided, phoned Western up and DPD arrived the next day.

Smooth transaction from a professional company.

August 11, 2025

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