AKIRA Reviews 

7,224
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 6,479 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products, noting that items often exceed expectations and appear exactly as pictured online. Many appreciate the stylish, fashion-forward, and unique clothing and accessories that help them stand out. Reviewers frequently highlight fast shipping, prompt delivery, and well-packaged orders, often arriving sooner than expected. However, some customers also noted issues with order fulfillment, including unfulfilled orders, incorrect items being sent, or packages getting lost or delivered to the wrong address. A few other people also felt that sizing could be inconsistent, leading to items not fitting as expected or requiring trial and error. Additionally, some reviewers found certain items to be on the pricier side or had issues with price adjustments.

What people talk about most

Product

Customers generally express satisfaction with the product, often praising the quality, unique styles, and... See more

Quality

People report positive experiences with quality, often describing products as fast, reliable, and... See more

Delivery service

Consumers generally report positive experiences with delivery service, frequently praising fast shipping and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with the ease... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers appreciating the high-end quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love shopping at Akira! They always have stylish, fashion-forward clothing that’s hard to find anywhere else. The quality has been consistently great, and every item I’ve ordered has look... See more

Rated 5 out of 5 stars

I ordered two dresses online for my bday celebration. One was 'the one'. I went in person to the store to return the other dress and exchange it for accessories. The staff member who helped me was exc... See more

Rated 5 out of 5 stars

I was genuinely surprised. The jumpsuit was more than expected. The quality is exceptional!! Just as pictured. I will be looking to purchase more items for the fall season. Akira! My NEW FAVORITE!... See more

Rated 5 out of 5 stars

Most of the time I order online just because I don’t want to be hassled when I walk into the physical store when browsing. My online experience is very pleasant, receiving my order(s) before the state... See more


Company details

  1. #47 of 144 best companies in Women's Clothing Store

Written by the company

AKIRA is a fashion brand known for bold, trend-driven pieces designed to express your individuality and attitude. From statement dresses and jackets to standout shoes and accessories, we offer fast-paced drops and high-impact style at accessible prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

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4.3

All reviews

(7,224)

5,832 reviews in the last 12 months

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Rated 5 out of 5 stars

I wanted so many things

I wanted so many things! the website was easy to use, the prices and sales were marked clearly. I was able to use a reward I had earned! It was a great online shopping experience! My stuff arrived and I love it all!

July 17, 2026
Rated 5 out of 5 stars

AKIRA IS MY FAVORITE ON-LINE VENUE TO SHOP!

What I love about ordering clothing from "AKIRA" is simply because their savvy offerings are (fashion forward, innovative, timeless, creative, well-made/tailored, unique, and delivery sevice/ exceptional) beautifully designed fashions that make women look like "top" runway models! Last but not least, every time I sport an "AKIRA" fashion masterpiece -- I received so many compliments -- followed with, please give them AKIRA's website and phone number! ❤️ 💙 💜

July 22, 2026
Rated 1 out of 5 stars

Ontrac lost the package

Ontrac lost the package. Failed to deliver the package despite delivery instructions provided.
When the package was updated for delivery complete, the location stamp was in a completely different city and the verification picture was not of the dress I ordered - package was way too small.

July 18, 2026
Rated 5 out of 5 stars

What really made my experience great…

What really made my experience great was I had ordered a package and I never received it.I reached out to the Akira team by email and they gave me information that I felt comfortable enough to continue to order from them again. Even though my package never came or they never found it, but they knew it was in transit. They still honored me a refund of an in-store credit which I was OK with so now I ordered something else and I pray that that package gets to me so I can continue to order from AKIRA because I really do love their clothes.

July 23, 2026
Rated 3 out of 5 stars

Return Policy is Not Great

Overall the experience was good, but this company should re-think their return policy.
It is confusing (online vs. in-store), not customer friendly, and what's worse is their policy of 'no cash refunds'.
It makes me hesitant to purchase anything else knowing that I can't get my money back if it doesn't work out.

July 16, 2026
Rated 5 out of 5 stars

Love shopping at AKIRA

Love shopping at AKIRA! They always have cute, trendy pieces that help you stand out. My order arrived super fast, everything looked just like the photos, and the quality was better than I expected. I got so many compliments on my outfit! Definitely one of my go-to stores when I want something stylish and different. Will definitely be shopping here again!

July 22, 2026
Rated 5 out of 5 stars

I ordered a pair of shoes

I ordered a pair of shoes, and every time there was an update they sent me it automatically! Other brands don’t do that, which is why i’m happy I decided to buy here. My shoes are on the way and i’m so excited to see them!! (i’m not a bot) edit: I’ve gotten the shoes and they are so cute!! and so comfortable definitely recommend ☺️

July 21, 2026

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