I ordered glasses back in May of 2024, it is now September, and I still have not received my glasses. I have emailed their customer support on multiple occasions and receive the same message every tim... See more
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They took my money and never sent out the product. I’ve waited 120 days now and haven’t received an update from their customer support team. I’ve reached out to them 3 times and each time I get an aut... See more
My two pairs of sunglasses arrived after a couple months (during the COVID-19 epidemic), and there was a couple snags in delivery. What was amazing though was the 5th and Baldwin's PR team in helping... See more
I ordered these glasses based in Australia. I assume with any of these products it's standard drop shipping, wait time is usually 2-4 weeks. These came bang on 3 weeks, the glasses aren't the on... See more
Company details
Written by the company
Welcome to Jasper's Market! We are proud to offer high quality, locally sourced products. Check out our "Shop" section to browse our latest products.
Contact info
United States
- shopbaldwin.co
2.1
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Way to slow shipping
Way to slow shipping. I don’t care if the glasses are free when you pay for shipping you should have them less than a week
June 12, 2020
Unprompted review
Reply from Jasper's Market
Hi Jay,
It looks like your order from May 12 shipped out May 16 and was in US customs from May 24-June 2.
Since June 2, your order has been with the USPS.
The USPS is operating with some delays due to the current pandemic.
If you are concerned about the delay, we recommend reaching out to the USPS for more information about current mail service in your area.
Additionally, we have posted clear information and warnings on our website about delays due to COVID-19 since early April. These postings show that most orders to the US are being delivered within 3-6 weeks, not 1 week.
We can confirm your order is still on its way to you and is within this expected delivery window.
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It’s been over 60 days...
It’s been over 60 days for a free product that you guys get the benefit of. I wear them on the trail , people ask what company they are. That simple. I want my money back
June 12, 2020
Unprompted review
Reply from Jasper's Market
Hi Gabe,
Your tracking information shows your order was out for delivery on May 23.
If your package has still not been delivered, we highly recommend checking with your nearest USPS location for your package as they are most likely holding your package there.
When the USPS are not able to deliver a package or have not delivered it after marking it 'Out for Delivery', they keep the package at a nearby USPS post office for pick up. A notice about this should be left on the door or in the mail, but sometimes that is not done.
If you need any further assistance after checking with the USPS, please reach out to our support team at support@shopbaldwin.co.
Website was very easy to navigate…
Website was very easy to navigate around and I got a free pair of sunglasses.
June 12, 2020
Unprompted review
Reply from Jasper's Market
Thanks John, we appreciate the support!
It was great I will recommend this to…
It was great I will recommend this to my friends and family
June 12, 2020
Unprompted review
Reply from Jasper's Market
Thanks for the support Richard!
I like when I can use PayPal
I like when I can use PayPal. Other than that very easy.
June 12, 2020
Unprompted review
Reply from Jasper's Market
We appreciate the feedback and will consider adding PayPal to our store in the future! Thanks for the feedback Joe.
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Easy quick checkout
Easy quick checkout. Excited to receive my glasses!
June 11, 2020
Unprompted review
Reply from Jasper's Market
Thanks Skyler!
Reply from Jasper's Market
Thanks Cody, we're glad to hear you took advantage of our free promotion!
It's been almost 2 months and I still…
It's been almost 2 months and I still don't have my sunglasses, so I am not a happy customer at all. You need to do better than this
June 11, 2020
Unprompted review
Reply from Jasper's Market
Hi Quinn,
It looks like your order from May 2 shipped out May 9 and has been with the Canada Post since June 9.
Additionally, we have posted clear information and warnings on our website about delays due to COVID-19 since early April. These postings show that most orders to the US are being delivered within 3-6 weeks.
Orders to Canada are taking a similar amount of time to be delivered, however the Canada Post has cited delays due to the current pandemic that could extend this expected delivery time.
We can confirm your package is still on its way to you, and encourage you to continue checking your tracking information for updates.
Thank you for the freebies!
June 11, 2020
Unprompted review
Reply from Jasper's Market
Thanks for the support Connor! We're glad to hear you took advantage of our free promotion.
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Would definitely like a email receipt…
Would definitely like a email receipt automatically
Everything else was amazing
June 11, 2020
Unprompted review
Reply from Jasper's Market
Hi Nick,
We can confirm that email receipts are automatically sent in an order confirmation email from us right after an order is placed.
We can confirm your order was placed at 9:30 am yesterday morning (June 11), and our records show your order confirmation was emailed to you at the same time.
If this email is not in your junk folder either, please reach out to our support team at support@shopbaldwin.co so we can get this information to you.
I love my new sunglasses.
June 11, 2020
Unprompted review
Reply from Jasper's Market
We're glad to hear you love your Firebolt sunnies Matt!
I WANT MY MONEY BACK
It has been over 10 weeks (!!!) since my order was placed. 5th & Baldwin has not responded to my previous 3 emails - they have most likely run out of excuses for their scam. All positive reviews you see are fake (notice the grammatical errors). All I want is a refund.
EDIT: COMPANY LIES ABOUT PACKAGE BEING RECEIVED BY USPS TO PLACE BLAME ON OTHERS.
June 11, 2020
Unprompted review
Reply from Jasper's Market
Hi Hunt,
It looks like your order was a bit delayed in shipping out, and was in US customs from May 6 to May 29.
Since the 29th, your order has been with the USPS and is on its way to you.
Got 3 pairs
Ordered 3 pairs let’s see how it gets here with COVID n all
June 11, 2020
Unprompted review
Reply from Jasper's Market
Thanks for the support Justin!
We can confirm your order is currently processing and preparing to ship out. Once it ships out, you will get a shipping update with the tracking ID.
The Canada Post is citing some delays due to the current pandemic, however we can assure you we are doing everything in our power to get your package to you ASAP.
Thanks again!
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Reply from Jasper's Market
Thanks for the support Khiry!
I recieved my shipment within 6 -8…
I recieved my shipment within 6 -8 weeks as expected. The glass I wanted was as recieved. Decent quality for being free. Only complaint is updates on tracking could be alot better. Last update I received was weeks ago and then all the sudden my product was in my mailbox
June 10, 2020
Unprompted review
Reply from Jasper's Market
Hi Damien,
We really appreciate your feedback and continued support despite shipping delays due to the current pandemic.
Since the USPS is operating with delays, they are not providing as many current updates to tracking.
We recognize this is not ideal, however we are glad the package got delivered regardless.
Thanks again!
Extremely easy ordering process!
June 10, 2020
Unprompted review
Reply from Jasper's Market
Thanks for the feedback Ben!
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Easy to use!
The website is extremely user-friendly. I highly recommend it! Can’t wait to see the sunglasses that I just ordered.
June 10, 2020
Unprompted review
Reply from Jasper's Market
Thanks Martin! We appreciate the feedback.
It’s been over 2 months since I ordered…
It’s been over 2 months since I ordered and haven’t received my items yet
June 10, 2020
Unprompted review
Reply from Jasper's Market
Hi Lexus,
It looks like your order from April 27 shipped out May 3 and was with US customs from May 13-29.
Additionally, your package has been with the USPS since May 29.
It looks like your tracking is not registered on our website, however you can track it at this third-party tracking website here: https://www.17track.net/en.
The USPS is operating with some delays due to the current pandemic.
If you are concerned about the delay, we recommend reaching out to the USPS for more information about current mail service in your area.
However, your order is showing new updates as of June 10, so we can confirm it is on its way to you.
Easy to use and hope to see my free…
Easy to use and hope to see my free glasses soon and ill write a review on the quality then.
June 10, 2020
Unprompted review
Reply from Jasper's Market
Thanks Justin, we appreciate the feedback! We hope you enjoy your Viper sunnies.
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