Jasper's Market Reviews 

1,482
•
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

I ordered glasses back in May of 2024, it is now September, and I still have not received my glasses. I have emailed their customer support on multiple occasions and receive the same message every tim... See more

Rated 1 out of 5 stars

They took my money and never sent out the product. I’ve waited 120 days now and haven’t received an update from their customer support team. I’ve reached out to them 3 times and each time I get an aut... See more

Rated 5 out of 5 stars

My two pairs of sunglasses arrived after a couple months (during the COVID-19 epidemic), and there was a couple snags in delivery. What was amazing though was the 5th and Baldwin's PR team in helping... See more

Rated 3 out of 5 stars

I ordered these glasses based in Australia. I assume with any of these products it's standard drop shipping, wait time is usually 2-4 weeks. These came bang on 3 weeks, the glasses aren't the on... See more

Company details

  1. Wholesaler

Written by the company

Welcome to Jasper's Market! We are proud to offer high quality, locally sourced products. Check out our "Shop" section to browse our latest products.


Contact info

2.1

Poor

TrustScore 2 out of 5

1K reviews

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2.1

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(1,482)

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Rated 4 out of 5 stars

Great sunglasses

I ordered the free sunglasses on May 28th and they arrived today (June 17). Shipping was not the fastest but they arrived and the sunglasses are great, especially considering all I paid for was shipping. Would recommend.

June 17, 2020
Unprompted review
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Rated 3 out of 5 stars

I made my order on April 30th and just…

I made my order on April 30th and just received my package today(June 16). However the customer service was good and the glasses are alright Not happy about the nose piece not being big enough to even touch your nose.

June 16, 2020
Unprompted review
Rated 1 out of 5 stars

THIS COMPANY IS A SCAM!

YOU’RE A SCAM. THE COVID EXCUSE DOESN’T WORK. FLIGHTS BEING CANCELLED DOESNT WORK. NOT HAVING ACCURATE TRACKING DOESNT WORK. YOU SCAM PEOPLE OUT OF MONEY. I WILL CONTINUE TO FLOOD YOUR INSTAGRAM WITH SCAM COMMENTS TO MAKE SURE NO ONE ELSE BUYS YOUR FAKE PRODUCT.

June 16, 2020
Unprompted review
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Rated 1 out of 5 stars

Scam as far as im concerned.

These ppl are using an english or american name to ship things from other countries or are they just a scam??? I can tell you they got my ass for $20+ and nothing has shipped. Its all a scam. And if i dont get my product ill be contacting everyone i need to get 5th and baldwin to face consequences theyre a foreign company who does not make, or manufacture, or even have a place in the usa to talk to. Gross theft of americans hard earned money.

June 16, 2020
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM. This is actually hilarious. All of the positive reviews say “easy to navigate website, thank you.” Yes, because when I shop online for sunglasses the first thing I wish for is to have a simple to use website. Next time try writing better fake reviews.

ALL of the negative reviews say they didn’t receive their sunglasses.... SO glad I went to trust pilot before getting my “free” pair of sunglasses! I haven’t even bought a pair yet and can already tell THIS IS A HUGE SCAM.

June 16, 2020
Unprompted review
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Rated 1 out of 5 stars

Took over a month for my glasses to be…

Took over a month for my glasses to be shipped and I’m still waiting now for them to even be delivered. Seems like they don’t know what they’re doing and don’t know that the customer comes first

June 15, 2020
Unprompted review
Jasper's Market logo

Reply from Jasper's Market

Hi Caleb,

We can confirm your order from May 14 shipped out May 17.

Unfortunately, it looks like your package is delayed at US customs.

US customs and the USPS are operating with some delays due to the current pandemic.

If you are concerned about the delay, we recommend reaching out to the USPS for more information about current mail service in your area.

Additionally, we have posted clear information and warnings on our website about delays due to COVID-19 since early April. These postings show that most orders to the US are being delivered within 3-6 weeks.

We can confirm your order is still on its way to you and is within this expected delivery window.

If you need any other assistance, please reach out to our support team at support@shopbaldwin.co.

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Rated 4 out of 5 stars

Shipping speed

I love the website and am excited for the glasses. I just hope they ship and come in a mannerly time

June 15, 2020
Unprompted review
Jasper's Market logo

Reply from Jasper's Market

Thanks for the support Jack!

It looks like your order was placed today, so your order is currently in processing and preparing to ship out.

Your order should ship out in the next 1-3 days, and once it has shipped you will get a shipping update email with the tracking ID for your order.

If you have any other concerns, please reach out to our support team at support@shopbaldwin.co.

Rated 2 out of 5 stars

months later I still haven't received…

months later I still haven't received my package. Hoping it comes within the year

June 15, 2020
Unprompted review
Jasper's Market logo

Reply from Jasper's Market

Hi Tyler,

It looks like your order from February 11 shipped out February 16.

Around this time, global mail service became severely impacted by the pandemic and many shipping methods were backlogged.

Unfortunately, we are not able to see any updates after February 19 for your order. It is possible that in this backlog your order was delayed or lost.

This delay is not expected and we understand the concern.

If you can please reach out to our support team at support@shopbaldwin.co, we can help resolve this with you.

Rated 1 out of 5 stars

Do Not Order From

It has been almost 10 weeks since I placed an order. I have asked a few times for a status update and there is never one provided. Avoid the trouble and do not order from them.

June 15, 2020
Unprompted review
Rated 1 out of 5 stars

They need to rethink the 1 to 5 star…

They need to rethink the 1 to 5 star system. Some businesses deserve negative stars. This dumpster fire 5th and Baldwin is definitely a negative Star company. I ordered in late April and haven't recieved anything but a bunch of excuses. It says my package is in Bloomington Ca. Anyway after multiple requests for a refund I finally reported them fraudulent and filed the paperwork to recieve my money from my bank. Don't believe the lies. Its pretty obvious that the positive reviews are fake. And if not. Well that's just no the case. Screw these guys and I wish nothing but horrible things on your despicable business practices. These people are blatantly defrauding people, they gladly take money with no intention on fulfilling their obligations. I don't understand how they can object to the languageusednin this review? Funny they're not so quick to explain the whereabouts of my order I paid for over 2 months ago. If they put as much effort into making sure their costumers were happy instead of flagging reviews they might stay in business. Although highly doubtful. Where are the products i ordered? Where is the refund?
To the worst company i have ever encountered!!
Steven O

June 15, 2020
Unprompted review
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Rated 5 out of 5 stars

Easy website

Easy website, great free giveaway

June 15, 2020
Unprompted review
Jasper's Market logo

Reply from Jasper's Market

Thanks for your support! We're glad to hear you took advantage of our free promotion.

Rated 5 out of 5 stars

Love the website

Love the website. Really user friendly And has great deals

June 14, 2020
Unprompted review
Jasper's Market logo

Reply from Jasper's Market

Thanks Hunter! We appreciate your support.

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