Burlap Apparel Reviews 

I placed an order on May 7th for 3 items. I finally received 1 of the 3 items the first week of July; altbough billed for all 3 items. I have unsuccessfully tried to contact them but only receive a generic email response. The dress is of poor quality and looks NOTHING like the picture. I can't even fit the dress, nor would I wear such a poorly made item with strings hanging off. The sleeves are uneven...its sad. I am extremely frustrated and angry. I will NEVER shop with them again. My american express (which is how I paid for it) initiated an investigation. PLEASE DO NOT ORDER FROM THIS COMPANY. There are many clothing companies that will honor & take care of great customers. Everyone should please contact the Better Business Bureau for further charges.

merchandise was very poor quality. don't think the picture was the same as the product we received. fought for a refund. that said, after many emails and contacts to the company, they did actually return my entire purchase price. won't do business with them again, but they did stick to their word.

I sooo wish I would have read reviews before I made my purchase. Let's see made my purchase June 30 and it's now July 25 th and I have received my order !!! So very frustrating!!

DO NOT BUY FROM THIS COMPANY! The order arrived after 3 months when they said it would arrive in 3-5 weeks. The material is unacceptable and terrible. The size is not right, it barely covers my body. It looks like a Halloween costume. I DO NOT recommend buying from this pathetic excuse of a company!

I wish I could give a zero rating. I finally received my order but to my extreme disappointment the shirt was NOTHING like the pictures on their website. Not to mention that it looked like a child size. Seriously how are these people still in business. Will be going to my credit card company to see what I can do. This is not good enough in this day & age. Totally ripped off!!!

Here is a copy of the email I just sent Burlap Apparel. Let's see if I get a response:

Regarding Order#________. I wish to cancel this order immediately. Since ordering I have read numerous negative reviews of your site. Common themes include extended shipping times (beyond the 3-5 weeks promised) and poor quality merchandise.

I am an attorney and am prepared to file a class-action lawsuit against your company if I receive poor shipping service and poor quality items for the price that I have paid. I'm sure the thousands of other unsatisfied customers who have left negative reviews would be happy to join in.

I expect immediate cancellation of my order and an immediate refund of $264.95 USD as remitted on July 19, 2017. I am very disappointed to learn of your company's extremely poor customer service record.

Liars and thieves! It's been 2 months since I ordered from them. Guess I have been ripped off... Trust piolet won't let me use profanity... Son of a bisket eater

Update: even though I didn't receive my item, the customer service I received was incredible. Whenever I sent and email, I got a response within 2 days max. The only problem was the major delay in shipment. Regardless I received my refund within the normal time-frame.

I wish I didn't have to give this company even one star! It's such a scam!!! I ordered two items that I waited forever to receive. I didn't mind the wait. I'm very patient. What I minded is the fact that when I got my items they looked NOTHING like the pictures on the advertisement. When I wrote them an email about it I heard nothing back whatsoever. The sad thing Is that when I initially ordered someone wrote me from their company thanking me for ordering. It seemed like such a nice personalized touch that it built my confidence in the company. Only to be scammed in the end. I'm trying to look into where else I can report this situation. Something along the lines of a better business bureau or something. It's just so wrong. It feels like such a violation. How could they write me to thank me because they are a small company and they appreciate my business. Then ignore my message when I am unhappy. Just terrible. The items were truly an abomination!!! Shame on me for getting got!!!! I'm normally so shrewd!

Dear Burlap,
If - instead of sending me a standard reply - you had read my complaint properly, you would know that
A) I have already sent various emails to the address you indicate, but they keep coming back as undeliverable.
B) I have NOT received an order confirmation, thus I have no order number.
But yes, the money has been taken from my account. Please refund.

Do not buy from this company, it is a scam! I bought three items since the beginning of May and I am still waiting. I send numerous emails and all I get is generic answers or saying that they told me it would take 5 weeks! That has already passed long ago! I have asked for a refund and no answer yet. They give you China post number to track and it can never be tracked, it always says there is no shipping information. This is a scam!

My orders are 56425 & 52842

I ordered a dress that stated it was mid- calf. I would be mid-calf on a person 5 feet tall however I am 5'8" tall. The fabric is awful and the quality of the sewing is even worse. I would be afraid to wear out in public as the zipper would likely pull out or the fabric would rip.
I have sent numerous emails asking for a return since no sales slip nor return information was sent. I keep getting automatic emails and then someone will email me telling me how sorry they are that I am not happy.
The last email said that as a " one time courtesy", that I could keep the item and exchange for another item of equal or less price.
I don't want the one time courtesy as this dress will go in the trash. I want my $ 61.99 back and a lesson learned. I should have Googled them.

I would give a negative rating if possible.

I STAND CORRECTED! BURLAP MADE THE SITUATION RIGHT! PROMPT REFUND IN RESPONSE TO MY COMPLAINT ON HERE! THANK YOU, BURLAP!
Re: Do not use this company! I placed two orders, they were received, and now I'm jumping through hoops to get a refund! From the reviews I've read, I may end up filing a dispute with my cc company. This is ridiculous! I've received several auto-responses via email, and from the looks of their responses on here, that's apparently all they do! Where else can we file a complaint??

I have never received my order. Ordered in April it's now end. July! They claim they have delivered the parcel, but it has not arrived here. $77,80 lost on this company. Poor service - just generic answers when writing to customer service

I ordered a blouse which came a few weeks later (as stated). It had looked wonderful on the model but it didn't suit me at all. In addition, the quality was very poor but then again it was very cheap and international shipping was free. I therefore requested a refund on Monday and it was confirmed on Friday so I am happy. I really don't know much about the company but simply given my own experience, I think they are trying to offer fashionable clothes at reasonable prices. If a new company, perhaps they are still finding their feet? Perhaps they should be given the benefit of the doubt and are trying to do their best. I really like the fact they mention a children's charity they support on their website. I also hope the people who manufacture the clothes are given a decent wage. Would be nice to know more about them on the About Burlap page.

I ordered a dress on the 4th of June to date I have not received anything only generic reply's to my email's. I know I will probable never receive the dress and even if I do it wont be wearable and I can forget about getting my money back. i would just like to warn other people not to order from this site its a total scam. I received my dress yesterday. Well I say dress loosely it's a piece of polyester made to resemble a dress unfortunately it is see through and so badly put together it's not wearable. I hope all the reviews stop someone losing there money as I did.

I ordered a dress on 5/24 and was surprised to discover it would be 3-5 weeks for delivery and was very disappointed that it was right at 9 weeks. It was almost out of season when it arrived and barely resembled what I thought I ordered.

Oh my lord. If I could post a picture on here I would because this cute LOOSE fitting dress I ordered is a shirt! No where near the length of a dress. I guess I'll have to shop from somewhere else for a wedding in a few weeks!

I will never buy from this company again. Terrible quality. And in future will read reviews before purchasing from any other company.

I am giving these items away to charities. My friends and I will not use this company again.

A store credit or replacements that are of equally poor quality and weird sizing is not good enough.

Hope they used my hard earned $100+ to pay their workers well.

Reply to reply: Of course I have already done that. Have emailed 2 different fabulous staff members and your company's way of sorting it out is to do what I have already said above.

"A store credit or replacements that are of equally poor quality and weird sizing is not good enough."

GIVE PEOPLE THEIR MONEY BACK