Burlap Apparel Reviews 

I'm looking to return a number of items that i bought and I have contacted the Burlap twice regarding their returns policy. Apart from an automated response I haven't heard from anyone in over 8 days. Not impressed at all.

13/09 - UPDATE: I have since received a reply but only after posting a review on this site.

Hey all.. burlap isn't forcing you to buy from them! Be aware that you may not get the best quality when you buy something inexpensive from ANY online store. You can't have your cake and eat it too!!
My experience with them has been good, right from the delivery time till the return policy ( the size was too large for me). They have been gracious enough to let me keep that order. An exchange is on its way plus the balance amount which they will credit to my account. Thanks Burlap!

This was my first time shopping online. I was very skeptical all but there were some items that I really liked so I took the plunge. A week after ordering I came across some horrid reviews that completely shattered my hopes. However for some reason I still decided to wait it out and give them the benefit of the doubt. I ordered on the 21st of June. More then 2 months ago. I am still waiting. When I contacted them last week they said it was lost in transit. This is ridiculous. I am never ever shopping online again. Learnt the hard way. Money in a pond. Very disappointed.

Quality of clothing:
The quality of the clothing and stitching is poor. I ordered a white top ( Fractal Lace Blouse ) – the stitched thread doens't match the color of the lace in a bad way.
Their photographs are extremely deceiving – there were plastic pearl beads which look super tacky.
The lace which is really a netted material is outright stiff and uncomfortable and scratches your skin.

Return policy:
This business has the most cumbersome process I've encountered for returning items. The only way I could contact them was through their email and they replied saying it would 7 days to get back to me! For me to constantly rely on an automated email response reflects they haven't thought through one of the most common scenarios a customer might face while shopping online – returning items for various reasons.

Website: Their photographs are highly edited, order took a few weeks to arrive.
They do allow the use of PayPal which is super convenient but that's the only positive aspect.

I really wish I would have read the reviews before ordering from this company... I ordered two of the same dress 1 in a med and the other in a large. I wanted the dress for a upcoming trip to London where we will be having tea at the Ritz Carlton. So I was worried 1 that it wouldn't be here before I left. Well luckily they showed up last Sat. Both dresses in a very small envelope. Open it up. They are so thin and very poorly made. The med would had been a extra small for a toddler. The large maybe a small girl. The hem on the large is higher on left side of the dress.
I emailed Burlap's customer service that day stating the above, it took me emailing two more times before I got a reply, saying they needed a photo of the dresses, even though I gave them the order #s. And then stated they would send me another dress or give me in store credit And that I didn't need to return the dresses. I quickly replied saying I did not want another dress, in store credit. I wanted a return address to send them back the dresses and the money refunded to my cc. I have emailed them twice now and nothing...my next step will be to contact the BBB and my credit card company. I will never recommend this company to anyone.

If I were able to give zero stars, that would have been better. As with all the other reviews, mine is no different.
Poor quality.
Poor customer service.
Inadequate responses.
Failure to comply with their own return policy.
I've had to escalate my case through paypal in the hopes of getting my $$ back due to the fact that BURLAP seems to want to drag the refund out. I should not have to send pictures of the clothing that THEY sent to me. If it was as described on their site, why would pictures be necessary. They seem to want to DRAG out the refund process in the hopes of people eventually giving up.
Honor your return, refund policy and your email box may not be as inundated with requests as you like to point out in your responses to complaints.

I didn't get all of the products I ordered and part of them were just wrong. Reclamation process has taken ages and I still haven't got any proper answer for the simple questions why theit service sucks and are they gonna resend me items missing. After 3 months they just announced they're gonna pay me back. Poor.

Terrible quality , zipper is not stitched in all they way down dress and Medium is more like an extra small or a child's medium. Emails go un answered, so I can not make a return.
9/8 Update, they finally contacted me after I posted here through messenger which I thought strange. I have been issued a full refund. I told them their email does not work.

this is another example of a "platform" for individual vendors, supposedly serviced by the platform. There are many now cropping up, all with enticing pictures of the fashion items and the soothing language of a customer-oriented business (this language is very easy to buy, from marketing consultants). All the platforms originate in China. They are terrible on fullfillment; terrible on customer service; inconsistent in sizing; almost all badly made. This is a classroom example of BUYER BEWARE. Don't fall for it The chances of getting something good are very small. There are so many other reliable and fashionable sources...

This is a total waste of $! I have NEVER seen such poorly made clothes. Walmart is 10 stars compared to this crap! Unreal!

Received a product I ordered and contacted company immediately via email address on website. Received a response within 2 days and sent another email with a photo of the item (at their request) along with my second request for a refund, not a credit, as I would not shop here again. Workmanship of item was inferior and sizing was grossly inaccurate. I received another email stating that my request would be addressed in a few days "due to the high volume" of customer service requests (no doubt). There is no way to handle returns on the website (there is no business address to which the item can be returned) and overall customer service is unacceptable. My next attempt to rectify this will be a report to the Better Business Bureau.

I too have been SCAMMED. Hey BURLAP, the theme of horrific reviews is easy to categorize. No legitimate shipping numbers after purchase, weeks for delivery (because you are selling horrible clothing from China), and then dodging legitimate customer complaint. Caveat Emptor!!

order never showed up, no email confirmation, no customer service respond via email nor phone

Worst online shopping experience ever. Whilst others are simply unhappy with their clothes according to the reviews, I didn't even get a receipt! The only thing I got was the coupon to thank me for my first time shopping with burlap, so I knew they got my order. Now since I payed with my credit card, there's a number of my order and the amount of money they are going to withdraw, but it is impossible to track the order on the webpage. I replied to the email they sent me and I wrote to the email of the costumer service, no reply in both cases. Will have to consult my bank to get my money back.

I am no different than the other reviews. Where there is smoke there is fire. STAY AWAY FROM THIS COMPANY!!!! I ordered in May, and it got lost. They offered me a refund or reorder. I chose reorder. It did not come. They offered me a refund or 30% off the next order. When I said refund, they went back and made up some story about how I should have got the order and to check my local post office. The tacking number said the delivery was before the order was ever made!!! This is a scam company that has no intention of ever giving you any refund for their "Money back satisfaction guarantee". Their customer service people are stocked with form-letter replies that they sift through. Look at the responses to these reviews....they are all the same!!!! I just want my refund. I am interested in anyone who wants to go in with me in a class action law suit with these people. I have people who can help us.

Well, I also should have read reviews before placing an order. I did place a large order but the dresses were very low quality and weirdly sized. Okay, that's the nature of ordering online, not a big deal. I have now contacted the company over and over again for a week requesting a return label and return instructions and have gotten no response. UPDATE: Still no return label from company. Yes, they contacted me but have not complied with their return policy. Emails bounce back and I still have no instructions or return label.

So disappointed. Dress was not what I ordered at all. Come from China, wrong material wrong everything. Don't waste your money. I am glad I didn't order more. It will cost me more to return it. Oh well I can use it to wash the car

I give this company a zero. Total scam. Poor product, ordered a dress that is falling apart and is so small it would barely fit a child. I have requested a refund but I doubt I will get that. Wished I had done my research first!!!!

Also took over a month to arrive. Should have been my first clue

Kristin from St Louis

I bought a dress. It looked super cute in the picture. I thought sure! Why not! Well.....The dress came and it is sized completely wrong! The material is awful! Looks like a nightgown. I immediately emailed asking for a return. Included my order #. I get a reply asking me to send a photo of my dress so they can "reference and we'll be happy to resend you another item in your preferred size/color or issue you a store credit of equal value." Ummmmm you cannot look at my order #? I don't want a store credit! How do I know the next item will be any different? Play this back and forth game? No thanks! Dress is going in the garbage! I will eat the cost! Lesson Learned!

Having read many people's reviews I feel obligated to air my views regarding Burlap. Ordered an item on 10th July to be told it's on its way on 13th. Tried tracking but no luck. Emailed several times only to have emails returned, IP address non existent. Opened a case through PayPal and at last received a response from Burlap with pathetic excuses. They informed me item was on its way and I can track it. Have tried for the past week but keeps saying item in transit.????? If only I had read Burlap reviews before ordering. 🙈