Shop Caterpillar UK Reviews 

Easy to use Website. Fast delivery service at competitive prices. I have bought several pairs of Caterpillar Boots, they have all been well maid and durable. I won't hesitate to buy again

Everything arrived on time and were as decried. Good quality and fit.

quick delivery, item is not quite as description, but good quality and acceptable.

Never received my order for work trousers. I was refunded and my complaint was resolved very quickly.
Thank you, Martin.

I had an issue with a pair of Safety Trainers, the Team promptly responded to my issue and very quickly resolved all my issues. Excellent work and a positive outcome for myself, well done Caterpillar Team.

The most comfortable workboot on the planet.
Customer service is brilliant for such a big company they are friendly, responsive & responsible
Excellent brand 10/10

Purchased a pair of Caterpillar Elmore Safety Trainers at just under £100, spending more than I normally do as I was expecting good quality due to the brand name. how wrong was I?
Despite wearing them for only 4 months in a not-particularly hard-wearing environment (Goods in department in a garden centre) they both started to come apart inside at the heel which resulted in extreme discomfort.
Contacted Caterpillar directly stating that they were purchased through another website and were coming apart and they requested photographic proof. After sending them the proof they responded stating that they could not assist as they were not purchased directly from Caterpillar - begs the question why did I have to go to the trouble of taking photos and send them proof of damage in the first place??? Total waste of my time!
Then contacted the website I purchased them through (Workwear Gurus) and then again went through the whole process of sending proof of purchase along with various photos. They then responded stating that they would contact Caterpillar regarding the issue directly (uh oh!!) who in-turn declined the claim stating that the damage 'had not been caused by a manufacturing fault'! So I can only assume that they are admitting that the damage had been caused by POOR QUALITY. It certainly wasn't caused by my feet or the environment I work in!
DON'T WASTE YOUR TIME OR MONEY buying these safety shoes, I am now reluctant to buy anything from Caterpillar following from this extremely disappointing experience. I have purchased cheaper safety boots from less well known brands that have been more comfortable and lasted well over 1 year without any issue.

Ordered at 1900 Monday night they boots were here at 10.30 Tuesday. Talk about fast. Perfect

Great service once again
Great quality product at a really fantastic price. Happy customer

Excellent service speedy delivery

Brilliant service ,great prices ,can highly recommend

Gravel 6 boots are the best boots I’ve owned, very comfortable and robust.

I was happy with my new safety boots but one of the boots had a problem so I reached out to customer service and send and email with pictures, they responded fairly quick and I got a full refund, the boots were nice, they were just faulty but I'll definitely shop with caterpillar caus I know defectiveness can happen but customer service is solid.

Received as described,in good time, overall no complaints!

Goods as expected and always up to date with offers. One thing that could be changed is the offer of Free P&P as advertised then you find out it is only UK postal addresses - not indicated on the offer.

Comfortable and true to size, excellent coat

Quick and easy fast delivery

Bought a pair of boots which were very comfortable and had great grip. But the soles have disintegrated after 12 months, letting in water. The boots have not had a hard life - no hiking, no building site, no walking to work. They've barely seen any action at all - I work in IT, so a typical work day seems me walking around on carpet in the office. They're barely even worn in - so when the soles failed, I contacted customer service via the web chat service.

Customer service got back to me. "Miguel" from customer service assured me they stand by their quality products, and then asked for a load of photos which I duly provided. I never heard from "Miguel" again despite several emails asking whether the pics had been received. I tried contacting someone else through the web chat service. Wouldn't you know it, "Miguel" got in touch and assured me they stand by their quality products and asked for a load of photos. Clearly this is some sort of stock response - I doubt "Miguel" is even a real person. I replied (again), but don't expect to hear anything back (again).

So they offer an opportunity to contact customer service, but apparently have no interest in what their customers say.

I've been a CAT customer for 20+ years, but am bitterly disappointed in the quality of their new products, and the quality of their customer service. I now have to resort to a credit card charge back to see if I can get any redress. It's not acceptable that the soles of a pair of supposedly good quality boots can wear out in 12 months of light use.