Shop Dôen Reviews 34

Much as I love DÔEN clothes, ordering from the website has been bad. My parcel got stuck at customs in the US and I had to ask DÔEN what was happening. They still haven’t got back to me. I now see it’s been returned to sender and they haven’t even bothered to update me. I placed my order almost 4 weeks ago! Very disappointing service. Avoid.

I am OBSESSED with Doen! I discovered the brand last year and I now own 3 pieces from them. The quality and construction is beautiful and I think they will last a long time. I had to contact their customer service recently and they got back to me super fast and I was very satisfied with the options they gave me. It seems like they really care about their customers and that is hard to find these days. My only critique would be that I wish they would use less viscose/rayon in their garments and stick with 100% cotton, silk and wool!

Agree with the other reviewers - this is a terrible brand wrapped in nice packaging. Their customer service is atrocious and their policies are very unfriendly. And frankly the quality of their clothes have taken a nose dive in recent years. TheRealReal will no longer resell their items. By way of further example regarding their customer service I decided to use their "HandMeDoen" service so that I could move on from a gently worn dress. They said that the dress had been "clearly altered" but the him was just tacked up and could have been let down again easily. I told them I would gladly pay for them to return it to me so that I could do this myself, but they absolutely refused and said that they would "be responsible for repurposing it" - which is such nonsense and meaningless to me. So now I am out an expensive dress and will never purchase from the brand again.

Processing took longer than what was reported online. When I tried calling, texting, emailing customer service to change the address of delivery they took days to respond and by then my order was shipped to an address I no longer live at. They offered no help or recourse for all of this delay. This definitely left a bad taste in my mouth.

Same experience as everyone else I ordered 10 days ago and cannot get any response from the company except an automated response and the phone is “not accepting calls’. I don’t know what the products are like but their customer service is abysmal. I can do nothing but wait so frustrating. I saw the article in the Daily Telegraph so they should be careful about recommendations!!!!

After trying on a Doen dress at Saks, and loving it, decided to order more items from their store online on the 1st of July. The order took so long to deliver (arrived 21st July) that I had left the location. The constant emails, messages I sent to discuss my options were left unanswered. It’s now the 26th July, and I still don’t have my dresses I ordered on the 1st and no-one will reply to social messages or email. I am absolutely devastated after this retail experience, do not shop there.

The dresses are not great quality, not for the money. Terrible customer service. Tried to return the dress but the returns portal doesn’t work, they don’t answer emails nor do they answer their phone.

I have tried to contact the company 4 times by email with no response. The dress I bought was made incorrectly and I was pointing out the problem area with clear pictures and asked for their help. No help or reply…. terrible service!

One star is for the fast shipping and the second is for the quick process for returns. I received my ~$270 Marron dress today and the first thing I noticed is the flimsy side zipper is defective. Really?? Does Doen have any quality control before they mail products to customers? I appreciate that the return process is fast and easy, but I am very disappointed with the quality of the product: overpriced, and flimsy, almost see-through material that looks like material used for clothes you buy at Wal-Mart or Old Navy. This is NOT comparable in quality to higher end brands / designers, and I recommend saving your money.

I agree with the previous reviewer about be overpriced, cheaply made dresses. I had 2 pairs of shoes they d ok not last a day.

Overpriced, cheaply made dresses. I agree with the previous reviewer about them being same cuts just different patterns. They are fast fashion hiding behind a bohemian front. Save your $$$ and use the money towards a house.

I wanted to see what the hype was about, so I ordered a night dress and a pajama. Most of the clothes are the same, just different patterns, so not a lot of thought that goes into designs in my opinion. Everything I received is extremely see through, which I guess is fine, but the pictures online never show how see through items are. Clothes are made in India, etc., which is fine, because a lot of my clothes are. But with price tags of >$200 you'd think they're made in the USA. Here's my real problem, I received the nightdress with a thread pulled, so I emailed them asking if they do discounts or exchanges, since I wanted to keep it. I sent 4 emails in the past 2 weeks, with pictures and everything, but have received no response back, even though the automated message notifies you that they would respond within 48 hours. I will never buy from this overprices shop again.