shopfirstlinebenefits.com Reviews 

I placed an order and when it arrived I opened the box and I had 3 boxes of headache compresses and a carpal tunnel brace. What I ordered was 3 bags of Luden cough drops, 2 bottles of Vitamin B-12 , vein cream and Benadryl itch ointment. I called and told them the box had my invoice, but not my things. They said they would resend my order, but they don’t take any returns so I could do whatever I wanted with the wrong items. The second box came it had 3 items that I had ordered and 2 boxes on vinyl gloves to be used in Chemotherapy, that I didn’t order. I called them again, this time they said they would send me the other 2 items, but NOT to my address, I would have to give them an alternative address. MY ADDRESS was not an issue, the boxes made it every time. The issue is in the people that fill the orders, a different address to mail my orders WOULD NOT help their INEPT employees do their job right. They refused to send me anything to my address . I spoke with my local political Representative after getting no where with Firstline, and his Office called and said there have been so many complaints against them, that their contract was probably not going to be renewed. So please keep complaining to get rid of them, as well, my Representative is looking into what they are doing with the left over dollars that are disappearing.

This new company is a joke!! I ordered a few things I needed that came up to 31$ that left me with $14 on my account well I went back in a few days later to order something else and it said I had to order $30 in merchandise before it let me finish my order, I didn't want to do that so I called the company and they said if I didn't do that I would forfeit my remaining balance. I would have had to pay with my credit card there was nothing else I wanted some of the things I use is always out of stock I hope United Healthcare sees our complaints. Oh, I'm just wondering what they do with the remaining balance if you don't go for their little scam!!!

I am connected to FirstLineBenefits solely due to Health Insurance. Therefore, ALL the responsibility may not be FLB's. However, they are in a Business relationship that really is an obvious Rip-Off because:
(1) The $40 per quarter is strictly per Quarter as the credits disappear if unused within the Qtr. Who gets the revenue if the member does not?
(2) The chat line is soooo unsophisticated. The chat intro requests your contact info. Then, when the chat line is assigned, the Agent demand your contact info again "for HIPPA reasons" (rubbish).
(3) The value of the items are INFLATED by 20, 30 sometimes 50% from the street (Walmart, Amazon) prices. So the $40 could be $20 in REAL VALUE.
Strangely, this "arrangement to embezzle" may actually cause me to seek out a different Health Ins Company - it is just Dishonest.

I am 89 years old and I use my computer daily. Your set-up for me to order my $50. in free merchandise is
hard and confusing. You ask for my Card No. I gave you a number from my card, but your robot would not accept it. I had a hard time ordering and it took me a long time.

Dishonest company. They say you have 50.00 credit per quarter but they have a minimum order of 30.00 so if you don't use the whole 50.00 you get screwed out to the balance. Their agents are very rude. I have asked my insurance company to fire them and make another vendor available to its customers.

I called to make my first order and because I wasn't sure about downloading, I thought I would just call in an order because I needed product. In the catalog there were two options for what I needed. No option for the actual product, so I ordered the closest one. I was spending 3/4ths of my quarterly allowance. I was asked what my second product. I commented that had until June to use the rest of the money, the rep said no I needed to use it all at once! I thought that was strange, but looked for something cheap to order. I didn't want to use all my money, after I ordered the 2nd item, I told the rep that I didn't want anything else.

Worst customer service ever! I recently placed an order for my OTC products and the order somehow disappeared, although it shows active past the 3-5 day window. I called to find out where my order was, since FedEx still hadn't received it. This opened an investigation that could make it until May for my products to arrive. I suggested they cancel that order and put in a replacement order so that I wouldn't have to wait so long. No, can't do that, I was told in no uncertain terms that if I wanted to put in a replacement order, it was coming out of my pocket. Let this be a lesson for anyone wanting to go into the customer service segment of a company.

United Health Care has changed providers. Quarterly heathcare products, 45 per quarter, available at "no charge". The fact is the new 3rd party service that UHC contracted with issues prices at least 50 percent higher than what was available with the old provider and also factor in a massive reduction in available types of product. The FTC needs to look at price gouging of shopfirstlinebenefits.com ! Exorbitant prices compared to 2021 provider. No excuse. I blame this one on UHC, as they chose this new supplier! They upped the quarterly limit to 45. It used to be 35......guess what you got more product with the original vendor. PRICE GOUGING!