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Shopfreespirited Reviews 1,356

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TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,235 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting the vibrant colors, soft fabrics, and durability even after washing. Many also highlight the outstanding customer service, with representatives described as helpful, prompt, and efficient in resolving issues and answering questions. The ease of ordering and the quick response times from the support team are consistently mentioned as positive aspects of their experience. However, some people were dissatisfied with issues related to order fulfillment, including delays in shipping or items being sold out after purchase. A few other people also felt that the ordering process was confusing, especially regarding membership requirements or unexpected redirects to other platforms.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the vibrant colors, soft... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the material as soft, comfortable, and... See more

Order

Users describe positive interactions with order, highlighting an easy ordering process and good quality... See more

Customer service

Consumers find customer service to be outstanding, with many reviewers praising the quick responses and... See more

Response time

People report positive experiences with response times, consistently praising the quick and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a concern about a charge I had been receiving for a few months. I didn't catch it or understand why I had been charged. Called customer service and was pleased with the result. I felt like Erich... See more

Rated 5 out of 5 stars

There was a shirt I had ordered that ended up being out of stock. I wasn't aware of this until I emailed customer service. I had ordered these shirts for a specific event, allowing a couple of weeks f... See more

Rated 5 out of 5 stars

First time ordering from this business and I was a little skeptical, so when I didn't feel my order was arriving on schedule, I emailed them. To my surprise, I received an answer back within the hour.... See more

Rated 5 out of 5 stars

Abby is a wonderful customer service representative for Free Spirited. Abby listened to my problem and quickly found a workable solution, that made me feel seen and heard. In my opinion, that is price... See more

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 62% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

This is just wrong

Well, I went and bought some T-shirts off the site because I love tie-dye and I love T-shirts so I finished checkout gave them a code for 15% off but then not an hour later I get a message stating that now it’s buy one get one free! That is some scam crap going on! I will never be buying again from this company! I can’t tell you what the T-shirts are like yet! I really don’t like to be lied to or scammed out of money!

April 26, 2026
Unprompted review
Shopfreespirited logo

Reply from Shopfreespirited

Hi Lori,

I’m really sorry this left you feeling that way, I completely understand why that would be frustrating.

Promotions can change throughout the day, and sometimes new offers (like buy one get one) are released after an order is placed. They aren’t meant to override or take away from your purchase, just different promotions running at different times.

That said, we never want you to feel like you missed out or were misled. If you’d like, we’re more than happy to take a look at your order and make this right for you.

Please reach out to us at support@shopfreespirited.com and we’ll personally help you out.


Mary
Owner
ShopFree Spirited

Rated 5 out of 5 stars

Exceptional Customer Service

I had accidentally duplicated an order. I sent a message asking if they could cancel the 2nd one, not really expecting a reply. Was I surprised and impressed! Abby replied very promptly and was able to correct the mistake. Kudos to Abby!

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Really high quality and comfortable…

Really high quality and comfortable shirts, they're my favorites! I keep coming back here. And the one time I've had to work with support they really work to make things right. I'm happy I found them!

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

When I Saw the Large Variety of Tye-Dye…

When I Saw the Large Variety of Tye-Dye shirts, I couldn't decide which I liked more, So I ordered THREE!!! Prices are fitting for even a 68 yr old living on SS...shipping didn't take long at all, even though I Live in a Very Rural Area...now to decide which of the 3 I'll wear today....

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

Tye dye extrodenare

The quality of these shirts 👕 are great. The colors are fantastic. These are the Best tyedyed shirts I have ever found. I will continue to only buy my tye dye from this company.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

This company is AWESOME

Wow, don’t even know where to start! The t-shirts are soft, very well made, and beautiful. I had a little glitch on my first order, and customer service was WONDERFUL. I now have 8 shirts and plan on ordering more. Thank you Free Spirited for being there to feed my tie dye addiction!!!!!!!

April 25, 2026
Unprompted review

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