Shopfreespirited Reviews 1,300

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that the shirts are soft, well-made, true to size, and retain their vibrant colors after washing. Many people are also very satisfied with the ordering process, finding the website easy to use. The customer service receives frequent commendation for its excellence, with many reviewers highlighting prompt responses and helpful, caring attitudes from the support team. Some customers also mentioned quick resolution of issues, such as order mistakes or missing items, and appreciate the personal attention they received.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the high quality and comfort of the... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise the shirts for... See more

Order

Clients share positive opinions on order. Many customers find the ordering process easy and are satisfied... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ordering from this business and I was a little skeptical, so when I didn't feel my order was arriving on schedule, I emailed them. To my surprise, I received an answer back within the hour.... See more

Rated 5 out of 5 stars

Marc was very quick to respond to my email. It took no time at all to help me resolve the issue I’d encountered. They had run out of the shirts I had ordered which was a bummer. However, with great cu... See more

Rated 5 out of 5 stars

Wonderful prompt response - offered many options - as someone who has worked customer support, this is a person you need to keep and possibly train others- 10 stars !

Rated 5 out of 5 stars

I have around 6-7 of Free Spirited's tshirts and I love them all! Just received my July 4th Special shirt and it's a stunner. These shirts are everything advertised; great quality, soft, sized corr... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 55% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Ordered 4 shirts

I ordered 4 shirts,then after awhile I did not get an email with shipping and tracking information. So I wrote you to see if it had been shipped yet and they said no because one of my shirts were out of stock and it would take 3 or 4 weeks to get back in stock.No one got in touch with me about that, so I asked if I didn't get in touch with you to ask if my order was shipped would you of told me about the shirt being out of stock.Besides that the shirts on some of the stitching was not done right, and I ordered 2 shirts in the same size 1 did not fit as well as the other shirt which was the same size.But the tie-dye look was very nice on all 4 shirts.Your shop did go ahead and let me choose another shirt that was in stock and made it right.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Support!

My Support experience with Angie was outstanding. I have purchased many shirts on the last few months for myself and family and given them as gifts. Their service is flawless and the few times I have needed support. It has been the same.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful!

Marc had great communication and was helpful in revising my order. I look forward to my shirts arriving.
Thanks Marc!

May 11, 2026
Unprompted review
Rated 2 out of 5 stars

Hidden Membership Fees

Originally I would have given a 5☆ review because of quick shipping and excellent quality of the tee shirts. However, a month later, I was charged a $26 fee for a membership I knew nothing about. I am in the process now of canceling it and being reimbursed. My bank is aware of it and will assist if it doesn't get resolved.

May 12, 2026
Unprompted review
Shopfreespirited logo

Reply from Shopfreespirited

Hi Pat,

We’re sorry for the frustration and appreciate you sharing your experience. We would like to clarify that the membership was not hidden, the offer and trial details are displayed on the website and again during checkout before an order is completed.

We’ve also attempted to reach out and request your information so we could look into the charge and assist with the cancellation/refund process, but we have not yet received a response from you.

We’d still be more than happy to help resolve this for you as quickly as possible if you send us the email address connected to the order or membership.

Best,

Mary
OWNER
ShopFreeSpirited

Rated 5 out of 5 stars

I can't wait to receive the t shirt…

I can't wait to receive the t shirt that i ordered. Its taking longer than what I expected but with a very quick response from support (Marc), it helped to ease my concern about the status of my order. Looking forward to wearing my new pretty blue t!

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Run, don't walk to this shop !!

The products AND service are top notch !! They were very quick to fix my problem, I loved the quality shirts and bracelets/key rings that I bought, and highly recommend this company to anyone....

May 8, 2026
Unprompted review
Rated 3 out of 5 stars

Deceptive membership fees

I love these shirts. They are great quality and good prices. What I don’t like is the sneaky membership charges. They had a sale around Christmas last year and I purchased several shirts from them. Then the next month I noticed a marketing fee from them and realized when I bought those shirts, I didn’t look at the fine print signing me up for an insiders subscription. Of course I first thought it was a fraudulent charge because it was on a bank acct I had just closed so when the insiders membership charge happened, it put that acct in the negative so I noticed. I contacted them and said I didn’t want the membership. They cancelled it of course but now when I have tried to order from them again, my email is now blacklisted. So I find the button where it says you can order without a membership and you click and it redirects you to an Etsy account which is suspended because of filling orders. So unless you find a way to buy their “insider” membership for $30 month, you can’t just order a shirt. I find this practice selective and deceptive and Mary, if you want people who aren’t in your insiders club to pay more, why don’t you just add the extra fee for non members on your site when they shop, so they can get the occasional shirt from you without feeling like they are a black listed outsider. I guess because of this, you will be losing another customer. In this economy, transparency really matters if you want customer trust and retention. For all others, buyer beware. Peace out!

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

I made a mistake on my first order and…

I made a mistake on my first order and customer service stepped up promptly to assist me. The agents were kind and treated me like I was a long-term customer. Assistance like that along with the quality of the shirt I bought means I will buy from FreeSpirited again!

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

I would give them 10 stars if I could!!

I have around 6-7 of Free Spirited's tshirts and I love them all! Just received my July 4th Special shirt and it's a stunner. These shirts are everything advertised; great quality, soft, sized correctly, clear colors that do Not run. So - IF you are into tye dye, this is the place for you! Even if you are not a fan, the "Crystal" dyed shirts are beautiful.
A shout out to FS's Excellent customer service. Recently I had ordered a shirt that they sold out of. I got a note from them giving me 3-4 options. Wait, get a refund, order another shirt, etc. I appreciate a company that cares enough to stay ahead of issues!

May 11, 2026
Unprompted review
Rated 4 out of 5 stars

I love tie dye

I ordered three long sleeve shirts. I was supposed to get one free, but the coupon disappeared as I clicked "purchase". The shirts are very nice, almost exactly like the pictures. I was worried they might run when I washed them, but they didn't at all. Watch the video about how they dye them, it's fascinating.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful selection.

What a great selection of shirts,colors,& designs to pick from. The prices are so reasonable. Thank you FreeSpirited. Glad to support your business by my purchase.

April 30, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look