Shopfreespirited Reviews 1,332

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that the shirts are soft, well-made, true to size, and retain their vibrant colors after washing. Many people are also very satisfied with the ordering process, finding the website easy to use. The customer service receives frequent commendation for its excellence, with many reviewers highlighting prompt responses and helpful, caring attitudes from the support team. Some customers also mentioned quick resolution of issues, such as order mistakes or missing items, and appreciate the personal attention they received.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the high quality and comfort of the... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise the shirts for... See more

Order

Clients share positive opinions on order. Many customers find the ordering process easy and are satisfied... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ordering from this business and I was a little skeptical, so when I didn't feel my order was arriving on schedule, I emailed them. To my surprise, I received an answer back within the hour.... See more

Rated 5 out of 5 stars

Marc was very quick to respond to my email. It took no time at all to help me resolve the issue I’d encountered. They had run out of the shirts I had ordered which was a bummer. However, with great cu... See more

Rated 5 out of 5 stars

Wonderful prompt response - offered many options - as someone who has worked customer support, this is a person you need to keep and possibly train others- 10 stars !

Rated 5 out of 5 stars

I have around 6-7 of Free Spirited's tshirts and I love them all! Just received my July 4th Special shirt and it's a stunner. These shirts are everything advertised; great quality, soft, sized corr... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I can't wait to receive the t shirt…

I can't wait to receive the t shirt that i ordered. Its taking longer than what I expected but with a very quick response from support (Marc), it helped to ease my concern about the status of my order. Looking forward to wearing my new pretty blue t!

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Run, don't walk to this shop !!

The products AND service are top notch !! They were very quick to fix my problem, I loved the quality shirts and bracelets/key rings that I bought, and highly recommend this company to anyone....

May 8, 2026
Unprompted review
Rated 3 out of 5 stars

Deceptive membership fees

I love these shirts. They are great quality and good prices. What I don’t like is the sneaky membership charges. They had a sale around Christmas last year and I purchased several shirts from them. Then the next month I noticed a marketing fee from them and realized when I bought those shirts, I didn’t look at the fine print signing me up for an insiders subscription. Of course I first thought it was a fraudulent charge because it was on a bank acct I had just closed so when the insiders membership charge happened, it put that acct in the negative so I noticed. I contacted them and said I didn’t want the membership. They cancelled it of course but now when I have tried to order from them again, my email is now blacklisted. So I find the button where it says you can order without a membership and you click and it redirects you to an Etsy account which is suspended because of filling orders. So unless you find a way to buy their “insider” membership for $30 month, you can’t just order a shirt. I find this practice selective and deceptive and Mary, if you want people who aren’t in your insiders club to pay more, why don’t you just add the extra fee for non members on your site when they shop, so they can get the occasional shirt from you without feeling like they are a black listed outsider. I guess because of this, you will be losing another customer. In this economy, transparency really matters if you want customer trust and retention. For all others, buyer beware. Peace out!

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

I made a mistake on my first order and…

I made a mistake on my first order and customer service stepped up promptly to assist me. The agents were kind and treated me like I was a long-term customer. Assistance like that along with the quality of the shirt I bought means I will buy from FreeSpirited again!

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

I would give them 10 stars if I could!!

I have around 6-7 of Free Spirited's tshirts and I love them all! Just received my July 4th Special shirt and it's a stunner. These shirts are everything advertised; great quality, soft, sized correctly, clear colors that do Not run. So - IF you are into tye dye, this is the place for you! Even if you are not a fan, the "Crystal" dyed shirts are beautiful.
A shout out to FS's Excellent customer service. Recently I had ordered a shirt that they sold out of. I got a note from them giving me 3-4 options. Wait, get a refund, order another shirt, etc. I appreciate a company that cares enough to stay ahead of issues!

May 11, 2026
Unprompted review
Rated 4 out of 5 stars

I love tie dye

I ordered three long sleeve shirts. I was supposed to get one free, but the coupon disappeared as I clicked "purchase". The shirts are very nice, almost exactly like the pictures. I was worried they might run when I washed them, but they didn't at all. Watch the video about how they dye them, it's fascinating.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful selection.

What a great selection of shirts,colors,& designs to pick from. The prices are so reasonable. Thank you FreeSpirited. Glad to support your business by my purchase.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

There was a small glitch in my order…

There was a small glitch in my order that an item was delayed; it happens. I contacted them for assistance and received immediate assistance, options for solutions, and a quick resolution. Very impressive. It feels like AI but it worked seamlessly. (I hate AI so I say that begrudgingly.) I am impressed with the service.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Received my order fast & complete

Received my order fast & complete. Loved the t-shirts I ordered. Good quality.....Just be careful about signing up for a subscription. However, when requesting for unscricribe, my request was handled very professional. I rate the quality 5 stars!!

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

I love my new shirts

I love my new shirts, I got a lot of compliments on them. I love the colors, they are good thick shirts, which you cannot find anymore anywhere. Thank you

May 6, 2026
Unprompted review

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