Banner for Shop Home Med

Shop Home Med Reviews 278

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 218 reviews, reviewers had a great experience with this company. Many customers are very satisfied with the products, describing them as high quality, durable, and comfortable, meeting their specific needs. The staff is frequently praised for being professional, informative, kind, patient, and understanding, providing excellent customer service. Reviewers also appreciate the ease of ordering and the prompt delivery of their items, often arriving as promised or even sooner than expected. However, some people experienced issues with delivery, including items being shipped incorrectly or delayed, and misinformation regarding shipping dates and services. A few customers also reported receiving products different from what they ordered or items that were damaged, incomplete, or not functioning as expected. There were also instances where customers felt the customer service was unhelpful or unresponsive when issues arose.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and delivery, with some praising items... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick delivery times... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many praising the ease of ordering and... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting amazing experiences and... See more

Staff

Users describe positive interactions with staff, praising their helpfulness, patience, and efficiency.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Order processing was great and they verified I ordered correct item, which I appreciated because it could be an expensive mistake. Unfortunately, they shipped it ground even though I paid for fastest... See more

Rated 5 out of 5 stars

We ordered a peds walker for my 3 year old daughter. The communication was fantastic from the first day and arrived sooner than expected. The devise its self was easy to assemble and ready for use. Sh... See more

Rated 5 out of 5 stars

Received a discount coupon but would have liked it to be higher than 5%. I was kept informed of of shipping progress. Scooter was delivered when promised. Ordered on Friday received on Wednesday. Asse... See more

Rated 5 out of 5 stars

I ordered two boxes of the We Care Nitrile Gloves 200 Count – Size Small, Color: Shimmering Pink from Home Shop Med. I absolutely love the color, and the quality of the gloves is excellent, very d... See more


Company details

  1. #33 of 36 best companies in Medical Equipment Supplier
  2. #7 of 8 best companies in Disability Equipment Supplier
  3. #10 of 12 best companies in Hospital Equipment and Supplies Store
  4. #20 of 22 best companies in Mobility Equipment Supplier
  5. #6 of 8 best companies in Motor Scooter Dealer
  6. #6 of 7 best companies in Wheelchair Store

Written by the company

Your one-stop shop for health and wellness products. We offer a wide range of affordable high-quality products that can be conveniently ordered online and delivered right to your door. Our team of health experts carefully curates our product selection to ensure you have everything you need to lead a healthy lifestyle. We provide fast and reliable free delivery within 3-5 days, great deals, and a Subscribe & Save program to make shopping with us even more convenient and affordable. Our friendly and knowledgeable customer service team is always available to assist you. Thank you for choosing Shop Home Med as your trusted source for health and wellness products.

A+ Customer Service, Our staff is here to help!

FSA/HSA eligible products

FSA/HSA eligible products
Flexible payment options, including financing and business accounts.

Contact info

Get 10% OFF your first order!

Want 10% off your order? No problem, start shopping now!

3.8

Great

TrustScore 4 out of 5

278 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely Horrible

Absolutely Horrible. 1. I see notification that the merchandise was delivered to a mail box yesterday. There is nothing in my mailbox.
2. I ordered trapeze bar with a stand... I have not received it. I sent a message last night and was told I will ger a call today. I haven't heard from anyone.

I need to hear from someone and where is my ORDER? I need it for my VET. He can't get out of bed!!!

October 28, 2025
Shop Home Med logo

Reply from Shop Home Med

We’re truly sorry for the frustration you’ve experienced. After reviewing your order, it appears there may have been a misunderstanding — the item you purchased was the Invacare Backlit 3-Function Hand Control Pendant, not a trapeze bar with a stand.

We completely understand how important this equipment is for your Veteran’s care, and we want to make this right as quickly as possible. Our team has already been notified and will be reaching out directly.

Rated 5 out of 5 stars

Quick reordering

Quick reordering. I do this for my neighbors who both use test strips, so I am happy when the process is seamless. Thank you.

October 31, 2025
Rated 5 out of 5 stars

Peds Walker

We ordered a peds walker for my 3 year old daughter. The communication was fantastic from the first day and arrived sooner than expected. The devise its self was easy to assemble and ready for use. She loves it! If we have to order anything going forward it will be from Shop Home Med! Easy, fast and wonderful communication!

October 24, 2025
Rated 5 out of 5 stars

Love! Love! Love!

We absolutely love our wheelchair! It’s so easy and comfortable for my son to use. We are forever grateful to this amazing company for making this process so easy and affordable!!! Would definitely recommend to anyone who found themselves in need of a pediatric wheelchair.

October 24, 2025
Rated 3 out of 5 stars

the item i ordered arrived as pictured…

the item i ordered arrived as pictured but "deliver to" address was different from the billing address. they send the item to the billing address It was necessary to then pay to have the item delivered to the correct address delaying the product arrival.

October 13, 2025
Shop Home Med logo

Reply from Shop Home Med

Thank you for reaching out. After reviewing your order, we can confirm that only one address was entered during checkout. The shipping address was marked as “Same as billing,” which is why the item was delivered to the billing address.

Unfortunately, we don’t make changes to the shipping address once an order is placed online, as the information entered at checkout is used automatically for processing and shipment.

We understand how frustrating this situation can be and appreciate your understanding.

Rated 3 out of 5 stars

I paid for express shipping nearly two…

I paid for express shipping nearly two weeks ago and still do not have the product. You were very quick to charge my credit card.

October 16, 2025
Shop Home Med logo

Reply from Shop Home Med

Thank you for reaching out, and I sincerely apologize for the delay. We completely understand your frustration, especially since you paid for express shipping and haven’t yet received your order.

Please know that we’ve already refunded the express shipping fee to your original payment method. You should see the credit reflected in your account shortly.

According to the latest tracking update, your order is scheduled for delivery on Wednesday, October 22nd. We’ll continue to monitor it to ensure it arrives as expected.

Rated 2 out of 5 stars

It seems that the height of the front…

It seems that the height of the front of the cushion made the height too high for this young lady and the thickness of the pommel was too much!

October 14, 2025
Shop Home Med logo

Reply from Shop Home Med

Thank you for sharing your feedback. I’m sorry to hear that the cushion height and pommel thickness weren’t a good fit for this young lady. Comfort and proper support are very important, and we understand how frustrating it can be when the product doesn’t meet your expectations.

If you’d like, we can help you find an alternative cushion that offers a lower front height and a slimmer pommel for a better fit. Please let us know if you’d like us to recommend suitable options or assist with an exchange or return.

Rated 1 out of 5 stars

Slow delivery

October 16, 2025
Shop Home Med logo

Reply from Shop Home Med

Thank you for your message and for sharing your feedback. We’re sorry to hear that the delivery felt slower than expected.

After reviewing your order, we can confirm that it was delivered within 5 days, which falls within our standard shipping time frame. We do understand that timely delivery is important and truly appreciate your patience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look