Shopjoe Reviews 

The customer service agent was very helpful though I was very disappointed that the plastic on the pressure washer case was badly cracked and damaged beyond simple repair.

I bought a lawn mower at the end of June and it started smoking less than two months after i bought it….they have really given me the runaround and i assume that they will not honor their warranty.I have been trying to solve the problem for almost 3 weeks and its like pulling teeth to get any help.i have had shop joe products in the past, but i will never purchase anything else from them.Definately would not recommend them.

My experience was totally professional and complete. Your service professional helped me expertly with my warranty matter.

The agent on the phone was very courteous and helpful. She was able to solve the issue very quickly

Had an issue with my Aqua Joe sprinkler. The customer service took my information and was able to resolve my issue with a replacement.

Really had an easy time getting my product registered for the snow shovel. The warranty is two years but in truth my last shovel lasted at least twice as long. Overall I’ve been pleased with SnowJoe products!

Well I purchased the SunJoe mover MJ401E. It had missing parts, the plastic washer (on the handle) and the spanner (for the blade). Their solution was to dispose the unit and get a new replacement. They don't stock replacement parts, but get another unit? I'm not impressed.

I had orded a tiller, when it arrived it was damaged and I called SunJoe and spoke to customer service they took my claim by the following week or two I heard from C.S. and they told me that the claim had been excepted and that I would hear from someone else as to when I would be getting my replacement 3 weeks went by and I had not heard from anyone so I called C.S. again, spoke to a very knowledgeable person and he refiled my claim and I received my replacement tiller within 5 weeks from my purchase date. Free of charge Excellent company. I gave them a 3 star because I have not used my tiller yet but when I do, I will change my Star.

Rose, our rep listened to our problem, confirmed previous order was incorrect and advised what the correct parts needed would be, ordered them for us and was so extremely helpful. Made everything extremely easy. Thank you Rose…. 100% better than any AI or automated system.

My experience was very easy and the lady who helped me was wonderful!! I wish more companies were like this!

I had a one year old Aqua Joe sprinkler purchased on Amazon that stopped oscillating. It was bit difficult getting through to customer support. The phone number posted on Amazon was incorrect and most of the support links on the SunJoe website were for the powered equipment. Once I did get through to speak with Christian Culaba, he was extremely understanding and helpful. I had already gone through all of the logical troubleshooting steps, but he asked me to try a couple more things and stayed on the line with me while I went outside to follow his instructions. When the sprinkler still failed to oscillate, he moved on to warranty discussion. Since I had failed to register the product and didn't even have the serial number, he asked me to email a screenshot of the Amazon invoice and sent to an email to attach it to. The next day I received an email saying that my replacement was being shipped. Perfect service!

Shopjoe TruVolt Brands honored the warranty for my 14 inch mower. The warranty replacement, 17 inch, is greatly improved compared to the original mower.

Kudos to technical support. Excellent work

I needed more information on the status of my warranty replacement of auto joe digital inflator.
Christian was very helpful and forwarded the information to me and that I would be receiving my replacement within a few days.

I bought my electric Sun Joe pressure washer just at two years ago. I absolutely loved the way it worked. Plenty of pressure for what I needed, washing deck or car. Unfortunately it suddenly quit working. I tryed everything but no power. I called the company and after just a few questions they said they would send me a new one. Very impressed with this product and company support.

The Aqua Joe oscillating sprinklers are simply junk. I've purchased three, two of the 4400 sq ft models and 1 of the smaller units, and have had 2 replacements in the first year of use on the larger ones. None have lasted more than 3 years. I have a $20 knock off sprinkler that is still working great after 7 years. These are not good value and it can sometimes be difficult to get a replacement. All around, it's a major hassle to purchase from these people. Never again!

The 4 star is mostly for the customer service (Christian) not the product that I had purchased. The new hose that I received sprung a leak within one week, however, the warranty was honoured and a replacement hose sent out. It seems they may be aware of the issues with the model I had as it was replaced with a different one.

The individual that I dealt with was excellent and provided excellent customer service and sent me a replacement unit under warranty. Very pleased with the service.

not at all tech savvy..... the customer service agent Christian Culaba took ample human time to help me so that I could help him resolve my problem. I am a great believer of SUN_JOE- snow-joe and aqua Joe products... The great quality of solving problems in a tech world today is the humanistic approach of all SUN_JOE products. and I thank you

I submitted a warranty request over two months ago. I decided to just call and speak with a representative. I was told the wait time would be 10 minutes. I was disappointed that after holding for 20 minutes, I was told to call back and I was disconnected. I called back and opted to receive a call back. I received a call back from your representative. It took him 12 minutes to resolve my issue with my warranty. Your representative was awesome!!!

Your customer service assistance via email SUCKS!!!! Worst customer service ever. This is the second time using my warranty on your product. You could resolve all of this if you simply offer a replacement hose. Instead of sending a complete replacement unit.

We needed to order a replacement battery and charger. The customer service representative was extremely helpful in ordering a warranty replacement battery. He was very professional and was great to work with. Thank you!