I was having a problem caused by back end systems. But I got a very rapid and extremely helpful response from a real live person, not long after I got the automatic response. It was a kludge but the p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant customer service, just top notch quality. These guys for sure will go far with how much value they give to customers. I’ve put them through hell - cancelled orders, pestered with questions a... See more
Company replied
Wanted to see if my item had a warranty on it, so I replied to the original purchase confirmation email. They replied in less than 5 minutes and in less than ten minutes I had a replacement being sent... See more
Company replied
I had a great experience with Moment. My iPhone 17 Pro case started to discolor over time. I reached out to their support team and shared a few photos. The process was simple and fast. They... See more
Company replied
Company details
Information provided by various external sources
The marketplace for creatives. We carry the gear creators recommend and make the products we’ve always wanted. We host photo adventures with pro guides to the places you need to visit. We publish our best tips for where to go, what to carry, and how to up your photography (or filmmaker game). And we service our customers 24x7 with pro gear guides. We are Moment. You In?
Contact info
Seattle, United States
- hello@shopmoment.com
- shopmoment.com
4.7
Excellent
3K reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick response by the team and they…
Quick response by the team and they answered all my questions!
September 4, 2025
Unprompted review
Reply from Moment
Dear Anna! Glad we could help! 👍 We love making things simple and straightforward!
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ordered wrong case
I realized I accidentally ordered the wrong size case for my new iPhone 17 pro, so I emailed their customer service this morning explaining my mixup. Rahul replied back acknowledging that I had ordered the wrong case. They adjusted it so that I would get the proper case and sent me the confirmation via email. So prompt! They got back to me in less than a day and quickly took care of my issue. Amazing!
September 24, 2025
Unprompted review
Reply from Moment
Hey Barb! We’re glad Rahul could help get the right case to you quickly! Mix-ups happen, and it’s always our goal to make things easy and stress-free. Appreciate you taking the time to let us know!
Moment is top of the line in innovation, quality and customer service
I decided to change to the iPhone pro after I had already ordered the case for the standard iPhone. Rahul was unbelievably timely in his responses and got everything straightened out for me with the best customer service I’ve seen in a long time.
The macro setup for your phone is one of the greatest hobbies I’ve ever had. Moment is top of the line in quality, innovation and customer service. If you’re considering one of their products you won’t be disappointed.
September 22, 2025
Unprompted review
Reply from Moment
Hey Charlie! We’re so glad Rahul could help get everything sorted quickly and we love hearing that you’re enjoying the macro setup! Your kind words about our quality and service totally made our day!
Wonderful experience
Wonderful experience! Quick to respond and help. Would Highly recommend.
September 22, 2025
Unprompted review
Reply from Moment
Dear Monika! Thanks for the wonderful review and recommendation we’re always here if you need anything!
Reply from Moment
Hey Ermanno! Appreciate you taking the time to share your experience!
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Responsive service and very attentive…
Responsive service and very attentive to their customers and offering very high quality services and products.
I only regret not being able to add an extra star to them.
One more time,
Thanks Moment Team 👍🏻
September 17, 2025
Unprompted review
Reply from Moment
Hey Ishael! Thank you so much for the amazing feedback! 🙌 The whole Moment Team sends you a big thank you!
EXCEPTIONAL
Exceptional customer service. Moment's products are top tier. I will continue to buy!
September 16, 2025
Unprompted review
Reply from Moment
Hey there! Thanks so much for the "EXCEPTIONAL" rating! Knowing you’ll keep coming back truly means the world to us!
Reply from Moment
Hey Ilia! Thanks for the rating! Hearing that our friendliness and responsiveness made a difference really motivates us to keep doing our best. 🙌🏻
Excellent timeliness to resolve complex…
Excellent timeliness to resolve complex exchange and return
September 12, 2025
Unprompted review
Reply from Moment
Hey AA!Glad we could handle your exchange and return quickly and efficiently. Your feedback and rating really means a lot to us!
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SIX STAR SERVICE!!!
the Moment team epitomizes the customer service experience, and their products are top-notch. prompt, personal replies make me feel like i'm dealing with friends, not just an ai chatbot, since 2018. thanks guys! keep it up. i tell EVERYONE about Moment.
September 14, 2025
Unprompted review
Reply from Moment
Hey hey! Six stars back at you! So glad our team feels like friends! Love that you’re telling everyone about Moment, you rock!
Great value
Nice case. my phone is well protected. I like the ability to remove it from the case rapidly so I can install it on my drone.
Also the Otter Box was much more expensive and a pain in the rear to remove my phone.
September 9, 2025
Unprompted review
Reply from Moment
Dear Sandy! Thanks for the awesome feedback! It’s great to hear that our cases are easier to remove and more convenient than other options!
Best Customer Experience
Even though I’m yet to receive any of the products I ordered, I have to say I am extremely impressed with the customer service. You email and a human replies immediately. That’s unheard of now days.
Thanks Moment team
Special thanks to Ace Maverick and Vince Keresnyei.
September 11, 2025
Unprompted review
Reply from Moment
Hey Daniel! Thanks for the 5 star rating! Ace and Vince will be happy to hear your shout-out! We can’t wait for you to get your order and we’re always here if you need anything in the meantime!
My query was responded to amazing servicereally…
My query was responded to really quickly and resolved in a very timely fashion. If only all customer support from other companies was handled the same way... one can only dream
September 10, 2025
Unprompted review
Reply from Moment
Hey Michael! Thanks for taking the time to share your experience! We’re always here whenever you need us!
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Customer Service gave quick helpful advice
I had some question about the new vase for iPhone 17; the team at Moment got me quickly sorted out by friendly informative replies to my multiple queries.
Their good work is much appreciated!
September 10, 2025
Unprompted review
Reply from Moment
Hey David! Thanks for trusting us with your questions (and for sending more than one our way, we love a good challenge!) We’ll be here anytime you need us again!
Customer service was fast and…
Customer service was fast and responsive and took care of my issue within a day
September 9, 2025
Unprompted review
Reply from Moment
Hey Brandon! Woohoo 🙌! Thanks a ton for sharing your experience, and know we’re always just a message away if you ever need us again.
Feeling awesome as a first time customer
Missed the offer but Szabolcs was kind enough to extend for me. Otherwise I wouldn't be their customer. Great response as well! happy customer!
September 9, 2025
Unprompted review
Reply from Moment
Hey Ray! Welcome aboard! It’s awesome to have you with us! Thanks for giving us a shot and for sharing your kind words.
Helpful!
They were very helpful and replied to my emails right away!
September 7, 2025
Unprompted review
Reply from Moment
Hey Ricky! Thanks for the feedback! We’ll be ready whenever you need us again! 🫡
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Brionne is Awesome
Brionne proved his point with video footage himself and that is reassurance solved my question!
September 5, 2025
Unprompted review
Reply from Moment
Hey Malik! We love going the extra mile. So glad we could give you that extra reassurance and solve your question! Thanks for sharing your experience!
Love the products
Love the products! I’ve received several orders from Moment. So far no issues. Great customer service. I am definitely a repeat customer:)
September 4, 2025
Unprompted review
Reply from Moment
Dear Rebekah! Thanks for being a loyal customer, we love having you as part of the Moment family! ♥️
Quick and Responsive
Order is processed quickly. Support response quickly in case of questions. When I've shuttered my iPhone VND filter they offered my a great discount because of this accident
September 2, 2025
Unprompted review
Reply from Moment
Hey Nazarii! We’re so happy we could turn that little filter mishap into a positive experience! We’re always here to help!
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