Shopogolic Reviews 

First of all where do i even start. At first they let you ship out your 2-3 products with no issues so you trust them then after you get more products in their warehouse you would get hit with "hold user verification" and what's hilarious about that. This only happens once you pay the shipping of the parcel *when they take your money* how odd right? No problem. I verify the first time they ask for bank statement ID invoice. Then i'd ship a lot of orders to their warehouses. While support told me this "verification" process happens only once. 5 parcels in they put hold on all my 5 parcels while taking over 120 dollars worth of shipping fees no problems so far i send them all the documents they needed and they even contacted the store i bought the products from and they told them everything is OK from their side and they cleared everything then shopogolic completly CUTS communication with me refuses to cooperate in emails nor live chat basically they took my money (shipping money) and now they hold all my orders in their warehouses without no answer SCAMMERS it will be last the last time i use this service
I will only change this review once if they reply and solve my problem
DO NOT DEAL WITH THEM IF YOU DON'T WANT HEADACHE ANYWAYS

EDIT: Replying to their response they haven’t told me this in no email no live chat if there really was a document missing why don’t you say it in email/live chat ? But i only get ghosted and now received this generic response here so they save face i dare you to tell me which document was missing i provided invoices/bank statements needed and my packages are still on hold i have resent them all the documents they need AGAIN and still no reply as usual
EDIT 2: After resending all documents again i have been contacted by live support saying that the managment has lifted the hold i will edit the stars later when my packages do end up getting shipped

I didn't know this service existed and as a first time user it was easy and straight forward. A huge help for me to get the necessary products. Highly recommend this service if the supplier doesn't ship goods out of country or to your home country,

I DO NOT RECOMMEND THIS DELIVERY SERVICE 1) My packages were not delivered with a total value of $180 (INCLUDING SHIPPING), about 5 packages. 2) They do not respond to messages, and if they do, then once a week 3) They are constantly busy for someone like me. 4) There is no smartphone application to see all my messages! 5) THEY DID NOT COMPENSATE ALL MY COSTS. I do not recommend!!!!!!

I opened this website for myself recently, I was looking for an intermediary for purchases in England. I was pleasantly surprised - excellent conditions, fast delivery (different types of mail), clear website, list of services. Everything is easy and accessible. I have already received the parcel. Thank you very much, I am satisfied!!!!

We thank the company for their honesty and I hope that the shipments will be sent faster and I hope that you will respond quickly to the emails. Thank you very much.

First delivery of an item from Poland was a success. Found the web interface neat and easy to use. The costs were reasonable. However the fact that goods had to be trans-shipped with fedex from Poland to Germany adding several days to the delivery period was not mentioned anywhere until it was raised with customer services who were swift and helpful. Would recommend.

They really improved their service, keep great work Shopogolic!

I have been a customer of Shopogolic for more than two years. Last January i used for the first time the shipping services from warehouse in Villajoyosa in Spain and bought shipping transport from ups. Unfortunately, after paying shipping fees and duties to UPS, i received an email from Shopogolic stating my parcel was being shipped with Top parcel ltd based in Spain. After more than 3 months my parcel is still in a facility of Top parcel ltd in Manises Spain and nobody from Shopogolic, UPS or top parcel ldt is helping understand why is parcel still on another continent. Although a customer service of UPS Canada pointed out fraud in some services bought through partner shipping platforms, I now am wondering if my parcel was either list or stolen.... I am very disappointed in a company i warmly referred to family and friends....

My parcel still not shipped since 5 February and i sent many many emails without any response. parcel 277844

All good and fast but the shipping fees are too much expensive
And i ordered a clearance service to decrease tge weight and paid 5€ but nothing has been done i received my package as it it is and the weight is the same as the

I was a happy customer of Shopogolic.net for a couple of years, but unfortunately, I can no longer recommend their service. My parcel was lost, and despite multiple attempts to get support, I never received a clear answer on the next steps or how to claim the insurance I had paid for. Communication has been very slow and unhelpful. While the team seems genuinely kind, the service quality appears to have declined. Reading other Trustpilot reviews only reinforced my concerns. (Parcel 276888)

If this issue gets resolved, I will update my review accordingly.

Update: the shipping was found and re-sent eventually. I have successfully received the package.

Where is my order MF575287 ? What did you do to my order ? Why DHL not moved my order since 1 week ? Everyone can check my tracking number to make sure that this company shopogolic.net did something bad to my order with DHL tracking number CY287654928DE

[Updated]
The staff at Portugal are exceptional.

I have modified my review. Yes the chatbot was a little slow initially.

However, I think the team are efficient, fast and dedicated at their job. I would use them again and I plan to use them again very soon!

The payment process is very intuitive, status updates are clear and self explanatory. Like with all things you need to understand the flow, once you do, it is easy.

Thanks to Andres and the team! Very good!!!

More than a month has passed since my parcel was delivered to the warehouse. They still can’t find the parcel and aren’t even looking for it. The support service does not respond to my messages. Ignores search requests. I do not recommend this service.

Great shipping service for shopping on international sites, whom I have used for a couple of years. Their pricing is fair and they are completely reliable. Customer service at the French warehouse in Villiers-Saint-Frédéric is very good. Highly recommended.

Be aware that these guys do not have any proper accounting, the only reliable way to pay for their services is PayPal which they have automatic connection seems like, if you pay with other means there is a very high probability that you money will never reach your account, or reach partially. Happened to me 2 times already, they stolen from me 58 eur in total.

Very handy when you really, really want to buy something on Ebay and the seller indicates not to ship to your country. This forwarding servicd is very easy to set up and use!

Very bad customer service

Excellent service. I wanted to order something from Poland from a retailer that did not offer delivery directly to UK. Process was so easy. Postage was very reasonable and the item was delivered very quickly. Would 100% recommend.

In my case I had some problems that wasnt taking care as customer would like to be (I used Italian adrress). I choosed all orders to be send to me together and turns out tha one was not included, I had printscreen that it was they claimed in their systems shows it wasn't and at the end I had to pay twice for shipping instead once. Customer service needs improve.