i placed an order Aug 27 today Sept 4 my order never got ship or never receive an email telling me my order was coming. I try to contact them through multiple sources like email in social media no res... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Do not order from here. No communication whatsoever, canceled my order without letting me know, and didn’t try to contact me for something else. Like a normal human I’ll go buy my clothes in p... See more
Company replied
Got my snacks at a cheaper price than the regular grocery store! Still great quality and fast shipping. Would highly recommend!
I placed an order and paid for my honest tea in mid December. Not only has the tea not arrived but there is not one person who will answer my emails nor answer my phone calls and I feel like I've bee... See more
Company replied
Company details
Written by the company
With our open commerce platform you are prepared to create next-level customer experience.
Contact info
1424 Brown Trail, 76022, Bedford, United States
- (817) 287-1170
- openstorehousedfw@gmail.com
- shopopenstorehouse.com
2.4
Poor
24 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order
i placed an order Aug 27 today Sept 4 my order never got ship or never receive an email telling me my order was coming. I try to contact them through multiple sources like email in social media no response. Order #1989
August 26, 2025
Unprompted review
Advertisement
Storehouse ripped me off.
August 7, 2023
Unprompted review
Reply from Open Storehouse
We have no purchase history with you, we want to help you as best as we can. Please reach out at Info@openstorehouse.store
Do not order from here…
Do not order from here.
No communication whatsoever, canceled my order without letting me know, and didn’t try to contact me for something else.
Like a normal human I’ll go buy my clothes in person.
Avoid this company, read the reviews and spend that money wisely elsewhere. I better get a refund or I’m fighting the charges.
March 29, 2023
Unprompted review
Reply from Open Storehouse
Hey there! We just wanted to remind you that we're here for you. If you have any questions, concerns, or just want to chat, don't hesitate to reach out to us at Info@openstorehouse.store. We're always happy to assist you in any way we can.Your satisfaction is our top priority!
Completely unacceptable customer…
Completely unacceptable customer service. Says that they have a return policy, but there is zero communication available to start this process. I paid for a product and received a knock-off version that was not advertised, and I’ve sent multiple emails and chats to the company with no answer. I want to return the item and get a refund, but I am now well-past the 30-day window. I’ve never experienced such a blatant disregard for customer service, and strongly recommend that no one shops here.
January 19, 2023
Unprompted review
Reply from Open Storehouse
Hey there! We just wanted to remind you that we're here for you. If you have any questions, concerns, or just want to chat, don't hesitate to reach out to us at Info@openstorehouse.store. We're always happy to assist you in any way we can.Your satisfaction is our top priority!
Order takes forever to arrive.
I don’t understand why open storehouse is so disorganized. I have emailed you guys and no response back. Don’t you want customers coming back to you?
February 13, 2023
Unprompted review
Reply from Open Storehouse
We apologize for any inconvenience caused by the delay in providing you our product. We understand that this may have caused you some trouble, and we appreciate your patience in the matter.
Your satisfaction is our priority, so we have taken the initiative of refunding your full purchase amount. Your refund has been processed, and you should expect to see it within a few days.
We hope this helps make up for the inconvenience caused by the delay. If there’s anything else we can do, don’t hesitate to reach out!
Thanks again for your patience and understanding.
Best regards, Open Storehouse
Advertisement
Ordered an item and asked for a refund. Never responded
Ordered an item and asked for a refund. It's been a week and I have no received a reply. Very shady place! Do not order from here!
January 30, 2023
Unprompted review
Reply from Open Storehouse
We apologize for any inconvenience caused by the delay in providing you our product. We understand that this may have caused you some trouble, and we appreciate your patience in the matter.
Your satisfaction is our priority, so we have taken the initiative of refunding your full purchase amount. Your refund has been processed, and you should expect to see it within a few days.
We hope this helps make up for the inconvenience caused by the delay. If there’s anything else we can do, don’t hesitate to reach out!
Thanks again for your patience and understanding.
Best regards, Open Storehouse
Avoid at all costs. Chargeback or contact a small claims lawyer!
I ordered a package in December and had ZERO contact from the business. Just took my money and not a peep. After weeks they respond and say the package will arrive in 2-4 days. That was 6 days ago. I have had enough! I’ve contacted the BBB and my next course of action won’t be pretty!
December 25, 2022
Unprompted review
Reply from Open Storehouse
We apologize for any inconvenience caused by the delay in providing you our product. We've sent your refund. We understand that this may have caused you some trouble, and we appreciate your patience in the matter.
Your satisfaction is our priority, so we have taken the initiative of refunding your full purchase amount. Your refund has been processed, and you should expect to see it within a few days.
We hope this helps make up for the inconvenience caused by the delay. If there’s anything else we can do, don’t hesitate to reach out!
Thanks again for your patience and understanding.
Best regards, Open Storehouse
I placed an order and paid for my…
I placed an order and paid for my honest tea in mid December. Not only has the tea not arrived but there is not one person who will answer my emails nor answer my phone calls and I feel like I've been completely ripped off? I already gave them the $65 and have an order number but no one to talk to and no order received?!!!!! I'm infuriated.
January 19, 2023
Unprompted review
Reply from Open Storehouse
We apologize for any inconvenience caused by the delay in providing you our product. We understand that this may have caused you some trouble, and we appreciate your patience in the matter.
Your satisfaction is our priority, so we have taken the initiative of refunding your full purchase amount. Your refund has been processed, and you should expect to see it within a few days.
We hope this helps make up for the inconvenience caused by the delay. If there’s anything else we can do, don’t hesitate to reach out!
Thanks again for your patience and understanding.
Best regards, Open Storehouse
I received my protein drinks promptly…
I received my protein drinks promptly and the price was unbeatable, will do business again for sure!
November 7, 2022
Unprompted review
Advertisement
Smooth Transaction
I received my Protein Powder as promised, all went smooth, will do business again soon!
November 18, 2022
Unprompted review
Phenomenal Customer Service
Excellent prices and phenomenal customer service ! great quality and fast shipping. recommend highly giving it a try !!
November 10, 2022
Unprompted review
Lots of Great Products!
There were many brand varieties to choose from. We like the coffee pods and energy drinks. 100% would recommend.
November 12, 2022
Unprompted review
Advertisement
Very different experience that I didn’t know I needed!
Very different experience that I didn’t know I needed! Quick and to the point, fast shipping. Worth a try for sure👍🏾
November 14, 2022
Unprompted review
Quick and convenient way to get the…
Quick and convenient way to get the snacks you love!
November 14, 2022
Unprompted review
Such a brilliant site and super…
Such a brilliant site and super trustworthy to use!!
November 14, 2022
Unprompted review
Advertisement
Easy to use cheaper than stores
Great value cheaper then stores
Near me
Will be a customer for my snack and food needs for sure!!!!!!
November 3, 2022
Unprompted review
Great prices
Great prices, fast shipping & amazing customer service!
Even offering free shipping!
November 14, 2022
Unprompted review
Super easy to used I got exactly what I…
Super easy to used I got exactly what I needed will use again !!
November 14, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.