MyUS.com Reviews 

Their processing lead time is very long. No support or response from customers care. I would not recommend dealing with them.

DO NOT USE THIS COMPANY! They completely overcharge but only company shipping to where I am right now, huge mistake to use them as it has been TWO MONTHS almost & they haven't sent my order of nearly $200. They have ignored seven emails over 5 weeks & the order still hasn't been sent. You won't get what you order, won't be able to contact them & have to go through the whole nightmare of charging back, don't use!

MyUS will routinely bill your card with $30 transactions for no reason every 2 days with no explanation whatsoever. I have contacted them over 7+ times - lucky to get a generic template after a month.

Took the fraudulent behavior up to my bank, and only then were they happy to quickly notify me that my account has been closed and “they cannot extend their services to me.”

I still have merchandise with them that is being held hostage/lost forever.

For the people who work at MyUS, you are absolute pure scum. How do you sleep at night. I hope this business receives all the pain and frustration the good customers who believed in them feel.

They overcharged me for GST $40us on $125us worth of goods. GST is 10% Listed weight of one parcel as twice as much as it should have been, rectified it and charged me $15us to fix. Also charged me for going over 30 days while waiting for Customer service to answer my questions, which they didn't and so more emails more wasted days waiting for answers that never come, the whole time charging you a daily fee.
I bought 3 music cassettes, 4cds and a small remote control and was charged $90us or $138 Australian dollars for GST and SHIPPING. This is for 1.78lbs. They are a DISGRACE and I have cancelled my membership.SAVE YOURSELF A MAJOR HEADACHE AND DON'T HAVE ANYTHING TO DO WITH THIS COMPANY OF THIEVES

Incredibly disappointed with the experience I’ve had with MyUS.com and feel compelled to warn others. I entrusted them with a package that was delivered by UPS to their facility on December 3rd, but after nearly two weeks, it has yet to be added to my suite.

Despite UPS confirming delivery and providing proof that the package was signed for by someone at MyUS, the company has offered no updates, no resolution, and no accountability. I’ve made countless attempts to contact them—sending multiple emails, raising tickets through their chat system, and even trying to escalate the matter—but MyUS has been unresponsive and unhelpful. To make matters worse, they don’t provide a phone number for customer service, leaving me with no direct way to speak with someone.

This was a large and expensive purchase weighing over 50 pounds, and their inability to track or locate the package is both baffling and unacceptable. I’ve now had to open a dispute with UPS, notify the merchant, and involve my credit card company just to try to resolve this issue.

After reading reviews from others, I’ve realized my experience is hardly unique. It seems MyUS routinely mishandles packages and fails to take responsibility for their mistakes. I regret ever trusting this company with my shipment, and I will never use their service again.

If you’re considering using MyUS.com, I urge you to think twice. The frustration, lack of transparency, and poor customer service make it an unreliable choice for managing your shipments.

They lost my package, trying to resolve this issue with their terrible support but day after day getting the response 'We will respond in 1-2 business days, we are waiting response from management'. Don't use this service if you don't want to lose your money.
Very unprofessional company, useless management, no customer support at all.

MyUS is probably the worst customer experience I had with any company. Their service is first of all super slow and their customer service is useless. All they do is respond to you with standard messages like “we have escalated the issue to another department, please allow sometime” or “we apologize for the inconvenience”. They really do not care about their customer but rather in some cases treat their customers as their competitors or enemies and start fighting/challenging them. Please do not ever use this service, they will make sure that you have the worst days and worst experience of your life.

So this is my first experience with my US I didn't know about the company but I wanted a way of getting items from America to the UK as shipping from eBay and Amazon was costing a lot more. My US came up in a search and I thought I'd try them out after I signed up and started making purchases I got worried because I didn't see any progress start reviews and try to trust pilot reviews and messages on Facebook and different forums and was generally negative feedback, which wasn't encouraging.
I eventually was able to speak to somebody on the chat and diverge my fear of what the feedback was saying that the service would be provided and the packages I've purchased will be posted.
I patiently waited and one by one the packages were arriving note notifications were sent via e-mail I was able to upload merchant invoices as requested which were also approved and then came the moment of identifying which Postal Service to use it all seemed like clockwork which made me wonder what experiences others have had. Anyway so I used 5 day Postal Service with DHL and within 5 days the parcel arrived package safely with all the items I had ordered I'm really grateful that the service that they provided was as per their website.
The only thing I would say is that trying to contact them via chat or WhatsApp all the ticket system is badly delayed sometimes there is no agents online on days upon weeks so you have a fear of where your parcel is and what is actually happening I would like to use the service again but just worried about not being able to contact somebody by phone or chat on a regular basis I'm grateful that my parcel arrived as per their commitment thank you so much

My package was delivered to MyUS by DHL on 19 November. It is 10 days later and MyUS has not booked it into their system yet. The package is untraceable and several follow up requests on all the MyUS support channels fall on deaf ears. No feedback whatsoever.

I have sent them the waybill number, invoice, proof of delivery so many times.

It seems like they have lost my package and don't want to own up to it.

A terrible terrible company. Poor organisation with even poorer communication. Impossible to get an answer from them, and days go by without followup or response.

In reviews they ask people to follow up with support to get a resolution, but support either don't respond or ask you to wait another 1-2 days. It's now been a month.

Judging by the amount of negative reviews on multiple sites, I wonder how they still run a business. I just wish I'd seen the horror stories before I sent them my goods.

Shipment took 7 days to be registered in suite and option to return to sender is ridiculously over priced and the request to use your own label is repeatedly rejected until you are forced to use the MyUS label which is $30+ to ship to a local address.

Not to mention they charged me a daily storage fee while rejecting all of my return requests and ignoring customer service requests.

Furthermore the customer service is abysmal - unreachable by phone, terrible AI assistant and response times on WhatsApp and completely ignored on email. Won’t be using again and wouldn’t recommend.

I used the shopping assistant service and MyUS ordered the item for me. After about 3 weeks, I got notified by FedEx that I had to pay £60 of custom duty. A couple of hours later, I was notified the parcel was delivered, but unfortunately to the wrong address (same road name but different city). I got in touch with MyUS by LiveChat, where I was told there is nothing they can do! After insisting, the agent said he would escalate my case and I would hear back from them within 2 days. I haven't heard back, but the parcel arrived miraculously after a few days. And surprise surprise... the item was the wrong colour! I got in touch again with customer service, this time via email, and had to start dealing with the worst customer service ever. The proposed resolutions were vague and unclear: they would send me the new pair but I would have to pay the (unspecified) fees. Or they would refund me but they wouldn’t confirm whether the refund would include the import duties. Despite asking for clarifications several times, they take several days to reply and no clear answer has yet been provided, making it impossible to decide what to do/accept their offer. Now more than 5 weeks have passed since I paid. They deserve zero stars. I will never recommend their services, no matter the conclusion to my horrific first experience.

According to their website they can ship dangerous goods (LiFePo4 batteries) so I decided to use them to ship my batteries to Trinidad. They received my package and after one week waiting, I got an email that I need to provide additional documents. I received the email on Friday so I had one and a half business days to respond, or they will destroy my package?!
Thanks to my vendor I managed to provide the required documents then I got several emails to resend them. All the communication was slow and already three weeks have passed so I told them to send the batteries to another company if they cannot ship them to my country. I had to pay $161 shipping fee! Terrible company that I would never use again.

I had a terrible experience with this company. They have first ignored my emails for around 1 month. Their online portal has been down for a lot of days in the last month, preventing me from returning my products. While their website is not working they have charged me thousand of dollars of storage fees. Iif the website worked it was so slow that it would take me 20 hours to change all values of the packages and uploading all invoices for all products. Despite multiple attempts to reach out for help they are not willing to come with a proper solution.

To make matters worse, they charged me over $10,000 in storage fees while refusing to assist me in accessing my items or providing an alternative return method. Every day, these fees keep increasing, and I still can’t retrieve my products.

The lack of customer service and their unwillingness to resolve this issue is completely unacceptable. I strongly advise against using this company.

Fraud!

Cannot cancel my membership, can't login.

May god curse the operators and employees of MyUS.

Updating my negative review.

I became under the impression that my package was lost/stolen, with them rejecting my invoices claiming it was not fitting to the description of my package. but this was mostly down to bad communication and the first staff member from customer service being unhelpful.

In the end tried the livechat with another, who then explained there happened to be a second item in the package (which the seller did as a surprise). They basically were refusing to send as the second item is not on the invoice. Told them to discard the second item and proceed with shipping.

Used this company for years. Don't know what's happened but now fraudulently overcharge Australian GST tax. Shipping quote nowhere near what is actually charged to credit card. Paper thin explanation. Advised a "3rd party" collects GST & charges "a fee". Try as I might I cant get out of them who this third party is or how much that fee, basis of calculation etc. This company is simply stealing

awful awful awful
company. do not use. the customer service is terrible. i wish i had listened to the reviews before i went ahead with it. they charge extortionate shipping prices and then lock you out of your account when you try to change your payment details meaning you cannot return or ship the item and the hold is put on for days as nobody can be bothered to
sort it out straight away

DON'T USE THIS COMPANY!!! THEY ARE STEALING PACKAGES!!1 THEY ARE THIEVES! STAY AWAY!!!

I am beyond furious with MyUS. This company is absolutely disgraceful and should not be in business. I trusted them with my package, and now they are holding it hostage, refusing to release it under any circumstances.

I ordered a handheld video console worth £800, which was delivered to their UK facility without any issues. But since the item contains a lithium battery, they now refuse to ship it to me, return it to the seller, or even allow any courier I’ve arranged (including DHL) to pick it up. Their excuse? Some so-called CAA regulation. But what’s worse is their complete lack of transparency, zero accountability, and total disregard for their customers.

MyUS has violated every expectation of a forwarding service! At first, they agreed to let me send a courier, then suddenly backtracked and refused to release the package. Their customer service is absolutely useless—each representative says something different, and they’ve even had the nerve to suggest I discard my package! How dare they?!

This is pure fraudulent behavior. They are stealing from their customers and making it impossible for us to retrieve our own property! No communication, no timeline for resolving this, no willingness to help. I’m now stuck without my package, my money is gone, and they offer no real solution!

I highly advise anyone to stay far away from MyUS. They are dodgy, untrustworthy, and clearly violating some serious regulations. They should be shut down immediately for the way they treat their customers. Do NOT trust this company with your items!