Shopping In Japan NET Reviews 

2,789
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, showing prompt communication, professional guidance, and extremely helpful staff throughout the entire ordering and purchase process. People also love the remarkably fast delivery and secure packaging, regularly noting wonderful unexpected gifts and delightful personal notes included safely inside every single box. Some people also felt strongly that buyers should carefully check the fine print regarding international customs duties and local taxes. Consumers additionally pointed out that acquiring rare collector items from overseas naturally involves understanding and managing these separate importation fees.

What people talk about most

Product

Consumers find product to be positive, highlighting genuine watches that arrive exactly as described in... See more

Delivery service

Clients share positive opinions on delivery service, consistently highlighting impressively fast... See more

Service

People report positive experiences with service, highlighting the friendly, professional, and efficient... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and... See more

Order

Reviewers highlight positive aspects of the order process, expressing deep satisfaction and delight with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a pleasure dealing with Shopping in Japan. Once “my watch” was back in stock, the order was filled promptly, securely packaged and got to Canada quickly. The product was exactly as described... See more

Rated 5 out of 5 stars

Erika Aokia offered me a welcome bonus, after I glanced through the email and asked about it. Shoppinginjapan was amazing! Got the exact watch I wanted at a cheaper price and in mint condition. Their... See more

Rated 5 out of 5 stars

Shopping in Japan is an absolutely awesome shop and Erika ist the Queen of Customer Support and Communication. The overall experience was pure pleasure. I bought two watches from them in a span of a m... See more

Rated 5 out of 5 stars

Erika of SIJ was in contact with me the whole time from the moment I purchased the watch until the day it arrived. she kept me in the loop and aware of the shipping process from Japan all the way to... See more


Company details

  1. #1 of 44 best companies in Watch Store

Written by the company

Casio / Seiko / Citizen / Orient / Sony / Oyaide / Canon / Nikon / Zojirushi


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(2,789)

351 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Excellent service, Duty and fees were much higher

Customer service was excellent and the product arrived on time. The watch is genuine and the warranty card was pre-filled. Only complaint I have is that the site estimated duty + DHL fees to be $55 but it was $97. The data on the web site is misleading.

July 28, 2026
Rated 5 out of 5 stars

Watches are available in many varieties

This was my first purchase from SIJ, and I appam very pleased with the experience. Everything was handled professionally, and I appreciate your excellent service. I look forward to purchasing from SIJ again in the future.

July 28, 2026
Rated 5 out of 5 stars

Excellent Service

Excellent communications from Shopping in Japan, arrived much sooner than I expected, in perfect condition. Beautiful watch!

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience. But be aware of the duty tax that you have to pay.

Product & shipping time was good. I got caught off guard with the customs duty tax of $138 extra I had to pay. I could have purchased it Brand new in America for $925.00 with tax included from reputable gray market dealer but I chouse JapanNet instead for just a little more money. I cant blame you because if I would have read the fine print it said customer is responsible for duty tax. That took me well over $250 more them buying locally.

June 26, 2026
Rated 5 out of 5 stars

Excellent

Excellent. Great product and great service. Clear communication throughout.

June 30, 2026
Rated 5 out of 5 stars

Erika Aoki was a huge help to me.

Erika Aoki was a huge help to me. On May 27, I purchased an Orient watch without registering an account. The confirmation was sent to an email address I rarely use. Czech Post required proof of purchase, but I didn't have the order details. I sent an email asking for assistance, and Erika Aoki managed to locate the order—which was no easy task. And thanks to the help of Erika Aoki, I can still enjoy my Orient watch.
Warm regards,
Červenka Jiří.

June 5, 2026
Unprompted review

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