Remi Reviews 

1,136
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 425 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting their comfort, perfect fit, and durability, often exceeding expectations compared to other options. Many people appreciate the excellent customer service, describing it as helpful, professional, responsive, and supportive throughout the process. The user experience, from the impression process to the overall ease of use, is frequently highlighted as smooth and straightforward. However, some customers also noted issues with customer service, mentioning difficulties in getting in touch, slow replies, or unhelpful interactions. A few other people also felt that the product quality was poor, describing the night guards as flimsy, not retaining shape, or even causing dental pain. There were also concerns about unexpected charges and the product potentially worsening grinding over time.

What people talk about most

Product

Users describe positive interactions with the product, with many reviewers finding the night guards to be of... See more

Quality

Customers report high satisfaction with the quality of the night guards, often noting their durability and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting exceptional experiences... See more

Price

People report ambiguous experiences with price, with many customers expressing satisfaction with the... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the impression process easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using Remi night guards for a few years now and continue to be very satisfied. I use the medium thickness, which has never come close to wearing out before I get a new one. They are incredib... See more

Company replied

Rated 5 out of 5 stars

I first started using Remi a few years ago after getting tired of the expensive night guards from my orthodontist - not covered by insurance, either way too thick or too thin, and inconvenient appoint... See more

Company replied

Rated 5 out of 5 stars

I needed to replace my night guard/retainer after completing my Invisalign treatment to straighten my teeth. I wanted to try Remi as it was more cost effective rather than going to a local orthodontis... See more

Company replied

Rated 5 out of 5 stars

Remi is top notch. They send reminders, informative posts, track your packages, and use instructive videos to help with the process. They save you money over dentist office prices. Useful support prod... See more

Company replied


Company details

  1. #103 of 125 best companies in Online Marketplace

Written by the company

Remi is a direct-to-consumer sleep and wellness company.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(1,136)

381 reviews in the last 12 months

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Rated 5 out of 5 stars

Better, cheaper and faster than from the dentists

Remi has been my go-to place for custom night guards. Traditional nightguards from dentists require out of pocket expense, and time for appointments, where ordering from Remi is much cheaper, easier and faster.

December 1, 2025
Unprompted review
Remi logo

Reply from Remi

Dear Steve,

Thank you so much for your amazing feedback! We’re thrilled to hear that Remi has become your go-to for night guards. Making the process easier, more affordable, and faster than the dentist is exactly what we aim for, and we’re so glad we could deliver that experience for you.

We truly appreciate you being part of the Remi family!

- The Remi Team

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Rated 1 out of 5 stars

Cannot get them to cancel my subscription

I requested a mouthguard to be made and they sent me the mold for making an impression. I followed the directions and sent the form in and they indicated the impression wasn't any good. They sent out another and I again followed their guideline along with the notes they added for me to get a better impression. Again, it was not satisfactory, so they sent a third set and I did a video call with one of their agents that walked me through the process. Again, I had no luck in generating a valid mold, so they refunded my money and I cancelled my subscription. Six months later, they sent another mold kit out and charged me another $100. I had to call and cancel the order and told them to cancel my subscription - it isn't working for me. Months later I get another charge for a kit that they are sending. I again had to cancel the order and tell them my subscription was supposed to be canceled. They apologized and said it was all taken care of. Guess what, I just got charged again and was informed a new kit is being sent to me. Just like most of the deplorable practices these companies use, there is no way to cancel your subscription online or remove your credit card information. You can only do that with a phone call. And then when they say it's all taken care of, they continue to bill you, thinking you won't notice the charge on your card. I believe this should be an illegal activity, and it is at least an unscupulous one. Under no circumstances ever sign up for a subscription with them. The only way to terminate it will be to cancel your charge card so they can no longer bill you.

December 10, 2025
Unprompted review
Remi logo

Reply from Remi

Dear Connie,

Thank you for taking the time to share your experience. We’re truly sorry for the frustration this caused and understand why this situation was upsetting.

After reviewing your account, we can confirm that the most recent November charge has been fully refunded and your subscription is now completely canceled. No further kits will be sent, and no additional charges will occur.

We sincerely apologize for the repeated billing issues after you had requested cancellation. That is not the experience we aim to provide, and your feedback has been escalated internally so we can prevent this from happening again.

If you have any remaining concerns or would like written confirmation of the cancellation and refund, please don’t hesitate to reach out,we’re here to make this right.

- The Remi Team

Rated 5 out of 5 stars

Remi, the best when it comes to night guards!…

I chose Remi for a new night guard because they seemed very reasonably priced and my current one was damaged. They were very patient with me in getting a good impression (it took me three tries!). I have been very pleased with both product and service. I have also used their whitening gel and cleaner with great results. I highly recommend Remi vs. going to a dentist for your mouth guards!

December 10, 2025
Unprompted review
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Reply from Remi

Dear Rose,

Thank you so much for the 5-star review!

We’re so happy to hear you had a great experience with both our product and service, and that our team helped you get the perfect impression. It’s wonderful to know you’ve also enjoyed the whitening gel and cleaner! We truly appreciate the recommendation and are grateful you chose Remi.

- The Remi Team

Rated 5 out of 5 stars

From the get-go they were amazing

From the get-go they were amazing! They took the time and had me do my impressions twice because the first set I did was not the best. It is the absolute best getting a new set of nightguards every 6 months for a portion of the cost of going through my dentist.

December 10, 2025
Unprompted review
Remi logo

Reply from Remi

Dear Stephanie,

Thank you so much for the 5-star review!

We’re thrilled to hear you had a great experience from the start and that our team made sure your impressions were just right. Getting fresh night guards every 6 months at a fraction of the dentist’s cost is exactly what we aim to provide. We really appreciate your trust in Remi!

- The Remi Team

Rated 4 out of 5 stars

Affordable Dental Care, Fast Service

Overall, I have been really satisfied with Remi! Their mouth guards are much more affordable than the ones my dentist wanted me to purchase, and if I wear them regularly they do help with my jaw and head pain from clenching my teeth.

I have had a couple of hiccups with my subscription times running weirdly or not notifying me before the order was placed, but they always refund me and adjust the order if I contact them quickly.

They have real people that answer the phone and emails and get changes processed quickly! I also loved that they walked through me to do the impressions because I was nervous to do it wrong, they made it easy to schedule a video call and have a team member walk me through it!

December 4, 2025
Unprompted review
Remi logo

Reply from Remi

Dear Brittany,

Thank you for the 4-star review!

We’re glad to hear our guards have helped with your jaw and head pain and that you’ve found Remi to be an affordable alternative. We appreciate your patience with the subscription timing issues and are happy our team was able to quickly make things right. Thanks for highlighting our customer support and impression assistance.

- The Remi Team

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Rated 2 out of 5 stars

Caution

My experience with Remi is overall okay. I should be clear that they are paying me to write a review, but that is not keeping me from being honest.

My dentist told me I needed mouthguards, and I kept getting ads for Remi; the reviews I read were all great, so I decided to give them a try.

They shipped my order in three separate packages, it was difficult to get a hold of someone in customer service (but one I did, they were very helpful), and although communication was frequent after I placed my order, there was not a lot of clarity. It seems like they want to appear pleasant but they need better foundational clarity.

November 9, 2025
Unprompted review
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Reply from Remi

Dear Joss,

Thank you for sharing your honest feedback.

We’re glad to hear that our team was helpful when you connected with them, but we understand that receiving multiple shipments and unclear communication made your experience more complicated than it should have been. Your insights are valuable, and we’ll use them to improve our processes and provide clearer guidance in the future.

We appreciate you giving Remi a try and hope to make your next experience seamless.

- The Remi Team

Rated 1 out of 5 stars

No way to unsubscribe / close acct

There is no way to unsubscribe.
There is no way to close your account.
Stay far away — else you will be receiving unwanted mdse forever.

December 6, 2025
Unprompted review
Remi logo

Reply from Remi

Dear Abobbi,

Thank you for sharing your feedback.

We’re sorry to hear about the trouble you’ve had with unsubscribing and closing your account. This is not the experience we want for our customers.

Please reach out to our customer experience team at support@shopremi.com, mentioning “Jan”, and we’ll make sure to assist you promptly.

We appreciate your patience and hope to resolve this for you.

- The Remi Team

Rated 1 out of 5 stars

Avoid this company

We bought several products and were happy with all except the retainers. The first set were not even usable. The second set fit but were uncomfortable especially compared with another brand we had used previously. But the worst was when we tried to stop our subscription. Remi said they canceled but didn't and I'm still getting emails after repeatedly asking them to stop. They won't leave us alone. Just received another email today... Don't start with them especially with a subscription.

December 4, 2025
Unprompted review
Remi logo

Reply from Remi

Dear DWShep,

Thank you for sharing your feedback.

We’re truly sorry to hear about your experience with the retainers and the frustration surrounding your subscription. This is not the experience we want for our customers.

Please reach out to our customer experience team at support@shopremi.com
, mentioning “Jan”, and we’ll make sure to assist you promptly and get this resolved.

We appreciate your patience and hope to turn your experience around.

- The Remi Team

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Rated 4 out of 5 stars

No more grinding my teeth

I have been using Remi upper and lower mouth guards for the past 9-10 months. I have been happy overall with the quality. They do seem to need to be cleaned frequently. I am about to order some more.

December 3, 2025
Unprompted review
Remi logo

Reply from Remi

Dear Neil,

Thank you for sharing your experience! We’re glad to hear our mouth guards have helped with your teeth grinding and that you’ve been happy with the quality.

We appreciate your continued support and look forward to your next order!

- The Remi Team

Rated 5 out of 5 stars

Remi has great customer service & great…

Remi has great customer service & great products. I had stopped using my night guard & split a molar in half. Now I swear by Remi night guards to protect my teeth. So much less expensive than guards from a dental office!

October 1, 2025
Unprompted review
Remi logo

Reply from Remi

Hi,

Thank you so much for your kind words! We’re thrilled our night guards are helping protect your teeth and that you’ve had such a positive experience with our team. We’re lucky to have you in the Remi family!

- The Remi Team

Rated 4 out of 5 stars

Great night guard, ordering process needs improvement

I love the night guards from Remi. The process of doing the impressions and getting the night guards went pretty seamlessly the first time. When I went to re-order it was not quite as smooth, but the product is still amazing. Had I not made any changes, I don’t think it would’ve been a problem, but I wanted the thinner guards.The price is very reasonable as well. I would’ve given them five stars except that it took several emails and they still didn’t quite get my order right. They double charged my credit card, but were very quick to reverse one of the charges once I brought it to their attention. I think it’s just a small company experiencing growing pains.

November 1, 2025
Unprompted review
Remi logo

Reply from Remi

Dear Laura,

Thank you for sharing your experience and for your honest feedback. We’re glad to hear you love your night guard and that our team was able to resolve the double charge quickly.

We appreciate your patience as we work to improve the re-order process and ensure every order goes smoothly. Your feedback helps us grow, and we hope your next experience is flawless!

- The Remi Team

Rated 5 out of 5 stars

Remi is an outstanding company

Remi is an outstanding company. Their night guards have been life changing for me. Not only are they affordable, they are durable and so much more comfortable compared to the $1500 appliance for my teeth grinding from my dentist. I actually think they have assisted me in grinding my teeth less.
I love their Cordless Water Flosser and see excellent results and much less plaque build up between dental visits.
Most recently, they wowed me again by immediately refunding a transaction and halting the processing of a night guard order from my subscription renewal. My email to pause my subscription wasn’t received in time, but I still have a new night guard from my previous subscription renewal that I haven’t needed to use yet since their products are such high quality.
Very impressive company.

November 17, 2025
Unprompted review
Remi logo

Reply from Remi

Dear Nicole,

Thank you so much for your kind words! We’re thrilled our night guards and water flosser are making a difference, and we’re glad we could quickly resolve your subscription issue.

We truly appreciate having you in the Remi family!

- The Remi Team

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Rated 5 out of 5 stars

Remi has been nothing but amazing the…

Remi has been nothing but amazing the shipping is fast and the staff is so so helpful i have been a happy remi coustomer since 2017 and they are AMAZINGGG i recomend everyone i know to them and the cost is resonable!! thank you remi for protecting my teeth with your mouth gaurds!!

December 2, 2025
Unprompted review
Remi logo

Reply from Remi

Dear Skyler,

Thank you for the amazing review! We’re so grateful to have you as a loyal customer since 2017. We're thrilled you love our fast shipping, helpful team, and your Remi night guards.

Thanks for recommending us, we appreciate you!

- The Remi Team

Rated 5 out of 5 stars

I’ve used Remi for a few years

I’ve used Remi for a few years, and it’s completely transformed my sleep! No more morning headaches, and I feel so much better knowing my teeth are protected from grinding long-term. The whole experience was super easy, and the subscription makes it effortless to get fresh guards and recycle the old ones.

December 1, 2025
Unprompted review
Remi logo

Reply from Remi

Dear Kenneth,

Thank you so much for the amazing review! We're thrilled to hear that Remi has helped transform your sleep and eliminate morning headaches. It’s great to know the process has been easy and that the subscription makes everything effortless for you.

We really appreciate you being a long-time Remi customer!

- The Remi Team

Rated 5 out of 5 stars

My Remi mouth guards have significantly…

My Remi mouth guards have significantly helped protect my teeth from grinding during my sleep. They have also reduced the jaw/mouth pain I have previously experienced. All of my email interactions have been pleasant and they are always quick to reply.

November 3, 2025
Unprompted review
Remi logo

Reply from Remi

Dear Katie,

Thank you so much for the 5 stars! We're thrilled to hear your Remi mouth guards are helping with grinding and jaw pain, and we appreciate your kind words about our support team.

Thanks for being a Remi customer!

- The Remi Team

Rated 3 out of 5 stars

Legit company; needs more transparency

Company is very much legit. However, they raised their prices significantly this year and I didn't receive any warning about the raised prices. Furthermore they say they give a heads up email before a renewal but I have never received one - I just find out after my cc has been charged.

November 28, 2025
Unprompted review
Remi logo

Reply from Remi

Dear Mel,

Thank you for your feedback. We’re glad you trust our company, and we’re sorry for any frustration with pricing changes and renewal emails. You should always receive advance notices, so we’d love to review your account and fix this. Please reach out so we can make it right.

- The Remi Team

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Rated 5 out of 5 stars

Quality night guards at below dentist prices

The ability to select the thickness of the night guard is helpful, especially if you are a heavy grinder.

November 26, 2025
Unprompted review
Remi logo

Reply from Remi

Dear Eric,

Thank you for the fantastic 5-star review! We're so glad to hear you’re enjoying the quality of our night guards and the ability to choose the thickness that works best for you. Providing dentist-level quality at a more affordable price is exactly what we aim for.

- The Remi Team

Rated 5 out of 5 stars

I love my Remi mouthguards

I love my Remi mouthguards. I ordered them to help me not grind my teeth at night. They have different thicknesses to choose from, very comfortable. Great company. I highly recommend.

November 27, 2025
Unprompted review
Remi logo

Reply from Remi

Dear Beth Ivy,

Thank you so much for the wonderful 5-star review! We're delighted to hear that your Remi night guards have been comfortable and effective in helping with nighttime grinding. It’s great to know you found the different thickness options helpful, and we truly appreciate your recommendation.

- The Remi Team

Rated 5 out of 5 stars

I LOVE Remi!

I’ve been using Remi for a few years now and it’s made a huge difference in my sleep quality! I no longer wake up with headaches and I feel at peace knowing I’m protecting my teeth from grinding as I get older. The process was super easy and I love getting my new ones as a subscription so I know when it’s time to recycle my old ones.

November 27, 2025
Unprompted review
Remi logo

Reply from Remi

Dear Maggie,

Thank you so much for the amazing 5-star review! We’re thrilled to hear that Remi has made such a positive difference in your sleep quality and helped eliminate those morning headaches. It’s wonderful to know you feel confident and protected from grinding.

- The Remi Team

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