The Shirt Plugs Reviews 

375
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, reviewers had a great experience with this company. Customers frequently praise the wonderful range of apparel and the excellent quality of the items. Many people also appreciate the fantastic and responsive customer support provided by the team. However, some consumers noted issues, particularly concerning the advertised sizing, as some received items that were too small. Additionally, a few people mentioned negative experiences with the delivery process, such as delays or receiving mislabeled packages.

What people talk about most

Product

People report positive experiences with product, highlighting the amazing selection of retro and modern... See more

Quality

Consumers find quality to be positive and consistently express satisfaction with their purchases. Reviewers... See more

Delivery service

Users describe ambiguous interactions with delivery_service, reflecting a wide range of differing... See more

Order

Clients share ambiguous opinions on order experiences, reflecting a wide range of outcomes. While many... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as experiences vary significantly. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered 3 shirts now from Shirt plugs had an issue with the sponsor on one of the shirts BUT this was sorted with a replacement being sent out as soon as i contacted them. Great shirt quality and curr... See more

Rated 5 out of 5 stars

When it comes to shirts, there are so many scammers and phonies out there making big promises but not delivering on quality. I’m very pleased that I found this website, the products are top-notch, and... See more

Rated 5 out of 5 stars

I loved loved the jerseys I got my dad for his bday! And the customer service and support is amazing!im Definitely ordering all our jerseys from the shirt plug

Rated 3 out of 5 stars

I guess most importantly, the jerseys are very good quality. The disappointing factor is the website says you will receive your items in 7-14 days from order date. It took almost a week itself for the... See more


Company details

Written by the company

At The Shirt Plugs, we’re passionate about bringing fans closer to the game. We specialise in high-quality football shirts and a wide range of football apparel. Whether you’re searching for the latest seasons releases or iconic classics, we make it easy to build your dream football collection. With over 15,000 happy customers, free global shipping, and friendly customer service, we aim to give every fan an unbeatable shopping experience. Our mission is simple: quality gear, fair prices, and a smooth, reliable process from checkout to delivery. Join the community. The Shirt Plugs have you covered.


Contact info

4.0

Great

TrustScore 4 out of 5

375 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 39% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(375)

199 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Quality good, shipping time too long

I guess most importantly, the jerseys are very good quality. The disappointing factor is the website says you will receive your items in 7-14 days from order date. It took almost a week itself for the jerseys to even get packed and then finally sent out. In the end, it took 19 days to finally receive my jerseys. The other disappointing part of this is almost EVERY time I sent a chat message, I was asked what my order number was. I gave it several times in the same chat, which was doubly frustrating because it was rare to immediately get an answer from the chat session. Always had to wait hours until a reply showed up in my email even though I was trying to chat. Only way I order from this company again is if I’m desperate for a rare kit.

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

I will be using shirt plugs again. Quality produce/service.

I will be using shirt plugs again. I’m seeing some negative reviews, mainly due to delivery time. Not sure what people expect… looks like those people are placing orders right before the World Cup when loads of people are trying to purchase jerseys. My 5 jerseys took roughly 14-16 days and I’m extremely happy with that timeline considering how cheap these were. The quality is great.

There was one minor hiccup where I ordered a custom jersey and on the webpage it asks you to enter the “name and number”, so I wrote the players name as well as the word “and” before the number. The jersey ended up having the players name correctly but also had the word “and” in the name plate on the back above the number (I.e. “Pele and” above the number 10). I reached out to Shirt Plugs through IG DMs and got a quick response and they promised to send me the correct shirt.

Looking forward to a future purchase with them again and have already recommend to friends!

June 19, 2026
Unprompted review
Rated 1 out of 5 stars

100% a scam website now

100% a scam website now. I placed an order almost a month ago and have received no updates. The tracking says “processing” when I try to reach customer service to cancel or a refund they said it’s shipped and cannot cancel. Nowhere in the tracker does it have any shipping information. It is also way past the expected time of delivery. I have reached out no multiple times with no response.

June 18, 2026
Unprompted review
Rated 4 out of 5 stars

3.5 week delivery, Decent quality

Order took 3.5 weeks to Ireland, jerseys quality and sizing good, printing on back of Barcelona 14/15 yellow jersey was lower then it should have been but still decent. 2/5 jerseys were special requests and was very happy.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Everything is excellent

Everything is excellent, shipment, jersey quality, price... No better place to buy your football memorobilia.
Would recomend to everyone, as i did to my friends.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Saw Shirt Plugs on Instagram and…

Saw Shirt Plugs on Instagram and thought this is too good to be true….but took a punt and ordered the Japan away shirt.
Really good quality shirt and delivery wasn’t too long considering it was being shipped from Australia to England!
Would recommend and will be ordering again.
They just need to stock some Manchester United retro shirts and I’m ‘stoked’ 😉

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing camisas!!

I ordered several shirts from The Shirt Plugs leading up to the World Cup and I couldn’t have asked for better quality shirts. Beautiful!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Ik have 2 shirts now

Ik have 2 shirts now. Both of very high quality. One is the dutch national shirt of the worldcup 98 en the other is this year shirt from Colombia. Fit, colors, fabric, it's all very good. Shirt came pretty quick in a sales bag. Overall. Compact, website, quality en delivery very good.

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

I never received my order

I never received my order
They claim to have delivered the parcel but I never received it. The day they claim to have done the delivery I was away in Bolivia so there is no chance I could have opened the door. When I asked their client services this was there answer: "contact Royal Mail". I would believe one might feel a bit more concerned to actually fulfill the order until you receive the jersey. Quite appalling client service and obviously don't trust them with your money! Hard to understand what business they are running but probably scamming people.

June 3, 2026
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hi Maxime,

After you contacted our support team, we responded promptly. We provided the delivery confirmation, photographic evidence showing the parcel at your property, and we also contacted Royal Mail directly. Royal Mail confirmed the parcel was successfully delivered and supplied additional delivery evidence. During our correspondence, you also confirmed that the property shown in the delivery photographs was indeed your address.

Unfortunately, once a parcel has been marked as delivered by the carrier, confirmed by Royal Mail and supported by photographic evidence, there is very little a retailer can do from our side.

For this reason, we advised that the next step would be to pursue the matter with Royal Mail, as they are the party responsible for the delivery and any investigation or compensation relating to a confirmed delivery.

We reject the suggestion that this was a scam. We fulfilled the order, provided tracking, investigated the matter on your behalf, contacted Royal Mail directly, and shared all evidence available to us throughout the process.

We genuinely regret that you're unhappy with the outcome, but we did everything reasonably possible to assist based on the information and evidence provided by the carrier.

The Shirt Plugs Team

Rated 5 out of 5 stars

Fantastic.

Fantastic.
Better than the originals.
Very cheap also.
I'll be buying more from
The Shirt Plugs

May 29, 2026
Unprompted review

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