I made an error during my initial contact but Kenny quickly responded and sorted things out. Customer service we all would like elsewhere. Thanks Kenny you are a star.
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See what reviewers are saying
My experience was good I cancelled as this service did not really suit my needs and Karl was very helpful processing a refund thank you glen
I cancelled my membership as they were quick to take my order and I couldn't cancel, I don't recommend them & won't b using them again
Company replied
Cancel vip membership but been charged for auto top up, however the team offer exception to get refund
4.1
Great
56 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Issue addressed by Elsa.
January 3, 2025
Unprompted review
This is a great service but not for my needs
My experience was good I cancelled as this service did not really suit my needs and Karl was very helpful processing a refund thank you glen
January 1, 2025
Unprompted review
They have promised to refund everything…
They have promised to refund everything because I didn't know how this happened.
December 25, 2024
Unprompted review
Great quality products and quick
Great quality products and quick response to questions. Great feedback.
September 11, 2024
Unprompted review
I made an error during my initial…
I made an error during my initial contact but Kenny quickly responded and sorted things out. Customer service we all would like elsewhere. Thanks Kenny you are a star.
November 21, 2024
Unprompted review
Thank you Escalation team
Escalation team attended my issue and prioritized my needs.
October 24, 2024
Unprompted review
I cancelled my membership as they were…
I cancelled my membership as they were quick to take my order and I couldn't cancel, I don't recommend them & won't b using them again
October 21, 2024
Unprompted review
Reply from Shopshoevip
Dear Sharon,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@shopshoevip.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
What do you sell you have taken money…
What do you sell you have taken money from my account and i dont know what for
September 22, 2024
Unprompted review
What I liked is the fact that the shop…
review
What I liked is the fact that the shop give you credit and guidelines to your shopping credit. Thanks to Claire for kind assistance
Thank you
September 28, 2024
Unprompted review
Problem is solved.
September 14, 2024
Unprompted review
I have never subscribed to this…
I have never subscribed to this nonsense. But got am SMS I have to pay FedEx asking for 36.50
September 6, 2024
Unprompted review
Reply from Shopshoevip
Dear Gail,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@shopshoevip.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Carmen Offered a great Service
Carmen Offered a great Service. Very kind Personality
September 6, 2024
Unprompted review
The email responses were swiftly and…
The email responses were swiftly and promptly.
Thank you.
Keep up the good work.
March 4, 2024
Unprompted review
I was tricked into subscribing whole I…
I was tricked into subscribing whole I thought I was buying a phone
July 13, 2024
Unprompted review
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