I suspect it's fake. My tracking number isn't showing up on USPS. Furthermore, it's significantly delayed based on the estimate I was originally given. Edit: it's not fake, but the dress doesn't loo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My item arrived fast. Also, after I changed my mind on colour & before shipping customer service was prompt in accommodating my request. Very efficient company. Sweater looks great- it is a xmas gift... See more
I purchased a pair of jeans for my daughter on shoptery. The item came defective, with the painted stars on the jeans smeared and not as shown in the pictures. I’ve emailed hello@shoptery 3 times to... See more
Most BS company ever and I’ll write it all over the internet so no one makes the mistake of buying anything from here. Bought a pair of sandals and was charged but never received a confirmation email... See more
Company replied
Company details
Written by the company
Welcome to Shoptery, your ultimate destination for all things aesthetic! With a flair for fashion and a passion for creativity, we provide a stunning collection of curated, stylish, and unique clothing that reflects the essence of modern aesthetics. Our mission is to empower individuals to express their true selves through fashion, while embracing their individuality and celebrating their personal style. Established in 2018, Shoptery has quickly become a go-to choice for fashion enthusiasts seeking to elevate their wardrobe with eye-catching designs and high-quality materials. Our team of fashion experts carefully select each piece, ensuring that we offer a diverse range of styles, from vintage-inspired ensembles to modern, minimalist looks. We pride ourselves on our commitment to customer satisfaction, offering seamless online shopping experiences, fast shipping, and exceptional customer service. Join the Shoptery family today and discover the world of aesthetic fashion that awaits you!
Contact info
444 Alaska Avenue, Suite #BWE212, 90503, Torrance, United States
- +1(713)357-9914
- shopterry.hi@gmail.com
- shoptery.com
2.5
Poor
62 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
THIS IS NOT A SCAM!
Everyone keeps saying, “It must be a scam,” but my package arrived perfectly fine. I bought a Ruffle Layered Denim Cookie Skirt, and the material was great—really classic. There was just one issue: they don’t send updates to your Gmail, and you can’t track the package. I just randomly got a message one day saying, “Your package has arrived.” But it was also the day they told me it would arrive. XD
April 17, 2026
Unprompted review
Advertisement
I suspect it's fake | Edit: legit
I suspect it's fake. My tracking number isn't showing up on USPS. Furthermore, it's significantly delayed based on the estimate I was originally given.
Edit: it's not fake, but the dress doesn't look exactly like the photos. Didn't come with the same laces to tie the corset. Also, the sizes were based on Chinese measurements — way too small.
June 16, 2025
I never received the item neither did I…
I never received the item neither did I get a refund
April 12, 2024
No response when attempted return
I purchased a pair of jeans for my daughter on shoptery. The item came defective, with the painted stars on the jeans smeared and not as shown in the pictures. I’ve emailed hello@shoptery 3 times to initiate return and have gotten no response at all! I’ve also called the Customer service number (713) 357-9914 multiple times, and there is never an answer or even a voicemail system. This must be a scam operation!
December 26, 2024
Unprompted review
wrong object
You sent us a completely wrong object. Which is a bummer as it was a gift for my daughter's birthday and now she is disappointed and I have to spend my time to return this thing....
December 12, 2024
Advertisement
Missing item
October 11, 2024
Not Worth It
Expensive product, cheap quality. I ordered a hoodie in a large, it took over a month to be delivered and when I enquired for updates I was told to just be patient. I was later informed (after having to ask) that my delivery had been delayed. No information was given to me. The product was absolutely not worth the money, extremely thin cheap material and isn’t a large at all, it’s closer to a small. Would absolutely not recommend ordering from here!
September 10, 2024
Reply from Shoptery
Hello, dear! Each of our clients has the right to free return of goods within 15 days after receipt if he did not like it
My shorts came in a size way too small
My shorts came in a size way too small, how? No idea because I got the smallest size. everything was fine but I really wish they were bigger.
July 5, 2024
Reply from Shoptery
Thank you for sharing your experience. We're sorry to hear that the shorts didn't fit as expected. Sizing can sometimes be tricky, even with the smallest size, and we understand how disappointing that can be. If you’d like, we can assist you with an exchange for a larger size or help find a better-fitting alternative. Please feel free to reach out to our customer service team for support — we're here to make it right!
The pants that came is extremely low…
The pants that came is extremely low quality for such a high price and looks worn already
August 1, 2024
Unprompted review
Reply from Shoptery
Thank you for your feedback. We sincerely apologize that the pants did not meet your expectations in terms of quality. We understand how frustrating it is to receive an item that feels overpriced and appears worn. Please reach out to our customer service team so we can assist you with a return or exchange. Your satisfaction is very important to us, and we’re committed to resolving this for you.
Advertisement
Quality is very bad
The quality of the clothes were very bad, fabric was poorly stitched together. The buttons on a shirt that I bought were misplaced.
Never buying from again.
May 15, 2024
Reply from Shoptery
Thank you for sharing your experience. We deeply apologize for the issues you encountered with the quality and stitching of our clothes, as well as the misplaced buttons on your shirt. This is not the standard we aim to uphold, and we regret the disappointment it has caused. If you’d be willing to give us another chance, we’d love to make things right. Please reach out to our customer support team for a resolution or refund. Your feedback is invaluable and will help us improve.
Service sucks
Service sucks, never got my package, and the number on the website didn’t work.
March 22, 2024
Reply from Shoptery
We’re truly sorry to hear about your frustrating experience with our service and the difficulty in contacting us. We understand how upsetting it is not to receive your package and then face issues getting support. Please reach out to our customer service team via email or live chat, and we will prioritize resolving this for you as quickly as possible. Your satisfaction matters to us, and we’re here to assist you.
Didn't process my order and never…
Didn't process my order and never cancelled it until I emailed. A bit frustrating!
March 19, 2024
Reply from Shoptery
Thank you for bringing this to our attention. We apologize for the inconvenience and frustration caused by the delay in processing and canceling your order. This is not the experience we want our customers to have. We appreciate your patience and hope to improve our service to prevent issues like this in the future. If there’s anything we can do to make it right, please don’t hesitate to reach out.
Advertisement
Unresponsive
Truly I'm just annoyed because I had a few complications with my order. I tried to get in contact with them but its been nearly a week and theres been no response to my email, and they wont respond to my calls. I just wanna know where my package is and theres been zero response
March 17, 2024
Unprompted review
The print on the hoodie was pixelated
The print on the hoodie was pixelated. Very low quality. So bad that my daughter didn’t want to wear it. Ask for a refund and I was told the print was fine when clearly it wasn’t. I will never purchase from this store again.
February 20, 2024
SCAMMERS DO NOT BUY FROM THEM
They are scam website and fraud company taking innocent people's money and never sending their goods. Orderd about $300AUD worth of products and never received a single emails or item. After about 2 months when I opened the case with PayPal they shared files reflecting the items were shipped and received? But none of the item was ever received and I'm not sure if it was even shipped because the files they shared had no address on which the order was received!!! It could be a file from any other past order from their website. Such disappointing experience. Wasted all my money, my daughter was really looking forward to this stuff. Save your money and do not buy from these scammers and cheats. 😕
February 20, 2024
Unprompted review
Reply from Shoptery
Hello dear! We have already provided you with all the information about your order, your order has been successfully delivered and received. As for the fact that we provided you with other information, this cannot be technically, immediately after placing the order, tracking numbers were attached to your order, they were sent both by mail and to PayPal, using these numbers you could see the entire path of your item, we also have all the documents confirming the shipment of the goods under these numbers to your address and your name, we will attach them when the case is referred to PayPal for investigation. At this time, we ask you not to spread false information about our company and wait for a decision on your issue.
Our company has been on the market for more than four years and we have served tens of thousands of clients. If we have questions, we always solve them and the client is left with either goods or money. In your case, at the moment of the proceedings, we see that you have successfully received all your parcels, all further clarification of the circumstances does not depend on us.
I have decided not to order from this…
I have decided not to order from this website anymore. The clothing all looks very cute, but the quality is poor. I have been very unhappy with the fabric and the screen-printing. Shipping times are also erratic. One of the items that I ordered on January 11th just arrived on 2/17/24.
January 23, 2024
Advertisement
I have yet to receive my package and I…
I have yet to receive my package and I ordered it a month ago idk how long it’s supposed to take but it feels like somethings wrong
January 19, 2024
Do not buy this shirt!
Do not buy this shirt!! Not like described. Very bad cheap material. Took way over the time to ship.
January 5, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.