Dissatisfied and Disappointed Customer
Me and my daughter ordered a dress for a special event, the dresses looked nothing as advertised, false advertisement, bait-and switch. Their return policy states: "We will refund your purchase price. Bonus points / coupons/ rush order fee and express shipping fee are not refundable.
* A 10% re-stocking fee will be applied for any approved returns.
* For the returns we are charging a shipping fee per item before issuing a refund. The fee depends on your location."
Their Return Policy is fraudulent, the zipper is broken/stuck, cannot get it to zip all the way up, this is due to their carelessness, however, they will not honor their return policy. They suggested I go to a tailor and have it fix and offered me $30 on a $300 dress that they flawed. This was not an acceptable answer to me, so I reached out to their Customer Service for another resolution. Despite sending multiple emails and messages through their means of customer contact stating my dissatisfaction, I have received no further response. I am extremely dissatisfied with both the product and the lack of communication. The dresses we received does not match the advertised description or image on their website, as well as, the zipper is broken on my dress. I attached pictures of both dresses for their reference, comparing mine and my daughters that we received to the dresses shown advertised on ShowPretty.com. This is truly False Advertisement. Bait-and-Switch. Both dresses have not been worn, and will not be worn, they are still tagged and packaged as received. Waiting on Resolution.
November 6, 2024
Unprompted review