SHS - Missing equipment, refusing to honour warranty.
About 5 years ago I purchased a photovoltaic system from this company - the electrical installation was undertaken by the proprietor and had several electrical faults that a qualified electrician should not have made, 2 of which were dangerous, but they were relatively easily rectified.
A few weeks ago I noticed that it had stopped generating as much electricity and I requested they test the system and that is when my problems really started.
1. It turned out that there was equipment they quoted for and which I paid for that had not been supplied.
2. It also turned out that the manufacturers warranty for part of the installation was 10 years however the company had reduced this to 2 years in their proposal without any explanation.
3. The tests they did on the photovoltaic panels were simplistic and not following the industry standard IEC 62446 - but according to this simplistic test the panels were working OK. However I commissioned a 3rd party to test the panels and they said that 25% were not working at all, and 50% were only working at 1/2 power. I requested warranty repair or replacement but as yet SHS have refused to honour the warranty or test the panels properly.
4. They took the inverters away for testing, and told me that they had been tested as faulty, however later they said that this assessment was not through testing but based solely on the fact that the panels were tested as working and therefore the inverters must be faulty. I have asked for them to be returned to me for independent testing, however they are refusing to return them to me, requiring me to pick them up from their offices, but when I gave notice I would do this and turned up, they had closed the offices and not bothered to tell me.
SHS will undoubtedly deny this, however I am hopeful that a bad public review will prompt them to change their mind and act honourably.