Shuperb Reviews 1,781

•

4.8

Shoe Store

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality, comfort, and stylish designs, often noting that items exceed their expectations. Many consumers also highlight the competitive pricing and excellent value for money. The ordering process is consistently described as easy and efficient, with a wide range of products available. However, some customers also noted issues with product quality, specifically regarding boots that were not waterproof as expected and laces that snapped prematurely. A few other people also felt that items arrived damaged, particularly the packaging, making them unsuitable as gifts.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality, comfort, and style of items like... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the promptness and efficiency... See more

Quality

Clients share positive opinions on quality, frequently praising items like Barbour wellies, trainers, and... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight competitive and good... See more

Order

Reviewers mention positive feedback about order. Customers frequently highlight the ease and speed of the... See more

Reviews shaping this summary

I was looking for a certain type and colour of chelsea boot. Shuperb came up in an internet search. The description, detail and cost matched my requirement. Using royal mail (always a risk) delivery... See more

I ordered the wrong size of trainers as a gift so wanted to exchange them for the correct size. I followed on line guidance and received the replacements within a few days,(before I have even returned... See more

I'm always a bit nervous when ordering from a company I haven't used before especially where clothes, shoes in this case are concerned - will they fit, will the quality be up to standard, will the... See more

Absolutely wonderful customer service. I ordered slippers for my son , they arrived promptly, but his extra wide feet meant they were too tight. The refund process was so simple, slippers returned, m... See more

Company details

Contact info

Unit 3a & 3b, 55 Hastings Road, LE5 0BT, Leicester, United Kingdom
01163260605
cs@shuperb.co.uk
shuperb.co.uk

4.8

Excellent

2K reviews

5-star

4-star

3-star

2-star

1-star

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

Shuperb

shuperb.com

2.7

(4)

Rackhams

rackhams.com

4.7

(1K)

House Of Slippers

houseofslippers.co.uk

4.8

(1K)

Secret Sales

www.secretsales.com

4.2

(26K)

Halara

thehalara.com

(407K)

Daniel Footwear

www.danielfootwear.com

4.4

(18K)

Cotton Traders

cottontraders.com

4.4

(204K)

Mar 30, 2026

Arrived quickly

Arrived quickly. Very good Service

March 30, 2026

Unprompted review

Mar 30, 2026

Good website

Good website, no issues. The trainers I bought were at a better price here.

March 26, 2026

Unprompted review

Mar 17, 2026

Great shoes

Great shoes. Comfortable and fit well. Worth every penny. Delivered quickly.

March 16, 2026

Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look