I booked online and I had a lot of issues: multiple times when I got logged out, errors, and rebookings. Finally I managed to payed and I got confusing emails of cancellation, since somehow I had book... See more
Company replied
Magelungsvägen 144, 124 59 Bandhagen, SE
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I booked online and I had a lot of issues: multiple times when I got logged out, errors, and rebookings. Finally I managed to payed and I got confusing emails of cancellation, since somehow I had book... See more
Company replied
Andreas was very patient and kind, and explained everything thoroughly (both in Swedish and then again in English when I had trouble with Swedish!) Thank you very much, Andreas! :)
Canan was wonderful. She helped me with everything I needed, even small details that she didn’t have too. It was so easy to arrange the storage. Super happy with this choice. Recommend it 100%.
Great service!
Written by the company
Written by the company

Magelungsvägen 144, 124 59, Bandhagen, Sweden
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Canan was wonderful. She helped me with everything I needed, even small details that she didn’t have too. It was so easy to arrange the storage. Super happy with this choice. Recommend it 100%.
Staff were so helpful and kind. Great service!
I booked online and I had a lot of issues: multiple times when I got logged out, errors, and rebookings. Finally I managed to payed and I got confusing emails of cancellation, since somehow I had booked several times the unit I wanted (I suspect because of the errors). I eventually went personally to Högdalen and there were two gals in butiken. One was very knowledgable but not very patient. The other one was patient and sweet. Having the combination of the two was useful and I finally got my unit, which looks fine.

Reply from Shurgard Self Storage - Högdalen
Andreas was very patient and kind, and explained everything thoroughly (both in Swedish and then again in English when I had trouble with Swedish!) Thank you very much, Andreas! :)

Reply from Shurgard Self Storage - Högdalen
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.