This was our first time renting storage. I initially phoned head iffixe to book my local storage facility, I did find them unhelpful and there were mistakes made. So I then opted for going to my local... See more
Location
Switch locationUnits 1-3 Carousel Way, Riverside Retail Park, NN3 9HG Northampton, GB
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See what reviewers are saying
Emma assisted us find the right storage space. She was friendly, helpful and advised us on all our options before we made a decision. The experience was nice and easy.
Great customer service, very helpful both on the phone and on-site. No problem with changing to a bigger storage lock-up. Very pleased with the experience so far. Thank you for making a difficult sit... See more
The allocation process was swift in less than six hours my load was already in the storage and the cost is very affordable. Lift is also available because i was allocated second floor and this mad... See more
Company details
About Shurgard Self Storage - Northampton Riverside
Written by the company
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company

- 340+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
Units 1-3 Carousel Way, Riverside Retail Park, NN3 9HG, Northampton, United Kingdom
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Shurgard annual increases are extortionate
Since Shurgard have taken over the Northampton Riverside facility following the purchase of the company that originally owned it c. 2 years ago the monthly costs have rocketed. They claim it is due to improved cleaning etc but the only difference has been the automated entry rather than dealing with human beings. Storage is now nearly £450 per month - extortion.
Thanks for your response but I will be giving notice shortly & moving to another provider with better facilities at a more reasonable cost.

Reply from Shurgard Self Storage - Northampton Riverside
Very good exprience with Emma
Very good exprience with Emma, very helpful, answered all queries and successfully completed on renting a storage unit
Excellent service at Shurgard…
Excellent service at Shurgard Riverside. Emma talked us through all the best options and current offers, showed us the storage facilities, and provided outstanding customer service throughout. She was super friendly, knowledgeable, and made the whole process easy. Highly recommend!
Lesley was polite and straight forward.
Emma was really helpful & friendly &…
Emma was really helpful & friendly & showed various units which made our choice easy. Thanks Emma
Fantastic really put me at ease…
Fantastic really put me at ease answered all my questions
Great staff!
Emma assisted us find the right storage space. She was friendly, helpful and advised us on all our options before we made a decision. The experience was nice and easy.
Charley was fantastic
Charley was fantastic, helpful, showed me everything I needed. Made the process so easy, can highly recomend
Was very easy to use and Emma was…
Was very easy to use and Emma was amazing
Lesley was brilliant help and talked us…
Lesley was brilliant help and talked us through everything
Emma did Very good service and very…
Emma did Very good service and very helpful
Second time I’ve used Shurgard both…
Second time I’ve used Shurgard both times all the staff I have felt with have been excellent and have helped me I would recommend this company to all.
Flo was a great help
Lesley was very professional
Lesley was very professional and extremely helpful. Highly recommend this storage unit and very friendly staff
So far so good
So far so good. Flo and Emma have been super helpful. The process to obtain a unit is easy online and the app helps with access codes, invoicing etc.
Understanding of our situation from…
Understanding of our situation from Lesley and her willingness to listen to us and sort the problem with no fuss
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