Michelle has been extremely helpful and generous with her advice and very patient. We are so impressed and grateful. We presented her with a myriad of our problems and requests which she patiently... See more
Location
Switch location50 Willis Way, BH15 3SY Poole, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I came today to upgrade to a bigger locker at Poole, it was so quick and easy, fair prices, Michelle was excellent at helping me to do it straight away. Thank you
Gina was very helpful and advised all of our options. She clearly explained the different costings, T&C’s, opening times, etc. She explained and showed us the app and the security on site. This was al... See more
The company stored my stuff, as I would expect them to do. Nothing more, nothing less. The only irritating thing about the whole experience, as with everywhere now, was their blatant attempt to lull m... See more
Company replied
Company details
About Shurgard Self Storage - Poole
Written by the company
Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company
- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
50 Willis Way, BH15 3SY, Poole, United Kingdom
4.8
Excellent
137 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smooth and efficient take on of the…
Smooth and efficient take on of the unit. Nice unit, clean and in good condition.
Friendly and helpful staff on first day.
Excellent !
August 28, 2025
Great customer service and facility
really pleased with excellent customer service from Shurgard, from booking a unit online, guided tour of facility and lots of helpful advice on first visit, clean and well lit access with lots of trolleys available and super easy access via the app, will definitely use again when storage needed.
July 31, 2025
Gina and Michelle are stars
Gina and Michelle are always super helpful and get any queries or requests sorted quickly and efficiently. It's been a pleasure dealing with them.
August 15, 2025
Unprompted review
Great Storage solution
Shurgard made storing my things super easy. The staff were helpful, the facility was clean and secure, and access was convenient. And everything was clearly explained. Would definitely use them again!
July 28, 2025
Booked a unit here a few weeks ago and…
Booked a unit here a few weeks ago and had a few extra requests needing taken care of as the unit is far from home. Michelle was extremely helpful and considerate to deal with. Felt really at ease that the stuff was in good hands and it saved us a lot of inconvenience. Thank you kindly.
July 21, 2025
Unprompted review
Brilliant service
Michelle at the Poole store is fantastic! Genuinely helpful and friendly after a payment issue. We never felt like a nuisance and she got things sorted out. Thanks Michelle and Shurgard, you couldn't have been better
July 7, 2025
Unprompted review
Lovely friendly staff
Lovely friendly staff, very clean and so easy to use. Highly recommend
July 5, 2025
Staff member was very patient showing…
Staff member was very patient showing me around. Helped me with the paperwork and ensured I was confident enough in using the app.
June 20, 2025
Simple intuitive website
Simple intuitive website, very easy to use from overseas. Would certainly recommend this company for small or large storage requirements
April 29, 2025
Highly recommended
The staff are very friendly and helpful, particularly Jennie who explained everything and showed me how to get to my storage locker. Thank you!
April 25, 2025
Shurgard Poole
Shurgard Poole are always very good with their communications and when they made changes to their entry system in Poole, upgrading it, they were brilliant in helping me get to the information I needed. They always keep me updated when the Charity I Volenteer for are late in paying which is helpful to not get locked out of our storage unit. Brilliant Service. I would use them personally if I needed to move or needed extra storage.
April 15, 2025
Unprompted review
Complete Professional Experience
Complete professional experience and smooth operation. Very impressed and a easy 5 stars! The two female office staff were really helpful and keen to support and explain in detail the process. If you have storage needs I would highly recommend.
April 1, 2025
If they did b&b I'd move in myself!!
The whole experience has been straight forward, the unit spotlessly clean and the staff have been so helpful.
March 12, 2025
My experience at Poole Shurgard is…
My experience at Poole Shurgard is great and I am happy with the services provided by Gina. Great company!
March 1, 2025
Very Helpful
We have been using Shurgard poole over the last couple of years for storage while we renovate and finally move to our new home.
We have been very impressed with the helpful staff and facility's available. Especially Gina in the office who has been very helpful throughout
We Highly reccomend.
S Lawford
February 23, 2025
Unprompted review
Great friendly and efficient staff
Great friendly and efficient staff. Easy access to the facility and a great deal. Ideally located and easy parking. Well done!
February 19, 2025
Unprompted review
We have had storage with Lok n Store…
We have had storage with Lok n Store now Shurgard over a year and had a recent query we needed help with. As always staff were very helpful specifically Gina who dealt with us in a profession and good humoured way
Thank you !
January 27, 2025
Unprompted review
Excellent customer service
January 24, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.