First this app will not let you review it on the app review page so there’s simple advertising there. It has all these great features like sounds that would help you fall asleep however, if you use th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I use two different apps because my sleep patterns are less than ideal, and I want reliable data when I experiment with either behavior changes or supplements to attempt to change my reality. Both a... See more
It seemed pretty accurate until recently. Now I get the most random data, bad recordings and nothing helpful. I also find the new wake up music and the puppy on the screen extremely annoying. I have c... See more
I downloaded an app called ShutEye sleep tracker. It said 7 day free trial cancel at any time. I got suspicious before completing the purchase on my iPhone but it still deducted the full amount off my... See more
Company details
Written by the company
🌙 ShutEye: Transform Your Sleep, Enhance Your Well-Being 📱 Trusted by 8 Million Users Worldwide Discover the power of quality sleep with ShutEye, the leading sleep tracking application designed for both iOS and Android. With a global community of 8 million users, ShutEye is redefining the way you approach your sleep routine and overall health. Here's why ShutEye stands out: 📊 Personalized Sleep Insights: Dive into comprehensive sleep tracking that goes beyond just monitoring your sleep patterns, quality, and duration. ShutEye provides a personalized sleep diary, allowing you to track your sleep journey daily. Understand your unique sleep needs with detailed insights, enabling you to identify trends and make informed decisions for better sleep quality. Find out all the features available in ShutEye: • Sleep Diary • Sleep Score • Sleep Trends Analysis • Sleep Recommendations • Sleep Environment Monitoring • Sleep Goals • Soundscapes and Ambient Noise • Relaxation and Meditation • White Noise Generator • Sleep Stories • Dream Interpretation • Sleep Challenges and Achievements • Community and Support • Sleep Health Education Join 8 million users worldwide and upgrade your sleep routine with ShutEye. 📧Feedback Center: https://shuteye.zendesk.com.
Contact info
9 Straits View, West Tower, Marina One, 018937, Singapore, Singapore
- info@shuteye.ai
- shuteye.ai
1.7
Bad
179 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shut Eye App is a NoGo!
The ShutEye App does NOT measure noise accurately, much less be able to define what each noise is.
The app advised I had sound all night long measuring at 100dbi... absolutely not happening. We have no children or pets and live in a very rural setting. Super quiet. My husband is a safety trainer and has the appropriate sound meter(s) which measured noise level at max of 50 dbi at a variety of times as cited on the app in the various "recordings".
It seemed like a useable app when I first started using it. However, as I progressed with using the app and data was accumulating so was my angst and concern. I took a step back to review the "data" and found the "basis" for what is called data is inaccurate and inconclusive at best. So, then I started the problem solving process to determine practices used in the recording process to make sure I understood how the sounds/data was collected. No information abailable.Honestly...the articles on sleep matters, sleep aids, etc. are available in other utilities.
Do yourself a favor and just don't use the app.
June 17, 2024
Unprompted review
Reply from ShutEye
Hi Gloria, thank you for leaving us a review. We are sorry for the frustrating experience that you had with our app. Unfortunately, I am not able to give proper advice based on the current information provided as the noise that was captured may have been caused by various things.
For instance, it could be the sound from the air conditioner, fan, etc. With that said, we acknowledge the setting that you were in may not be possible to trigger a noise level of 100dbi.
If you would like a refund, cancel your subscription or leave us further feedback, you may choose to do so here: https://shuteye.zendesk.com/hc/en-us/requests/new.
Thank you and we sincerely apologize for the unpleasant experience and any inconvenience caused.
Regards,
ShutEye
Advertisement
I wanted to sign up for a free trial…
I wanted to sign up for a free trial and ended up with a year subscription, and some of the recordings and sounds I doubt actually are me.
May 14, 2024
Unprompted review
Reply from ShutEye
Hi L H, thank you for leaving us a review. We apologize for the unsatisfactory experience that you had with our app.
Our app picks up all sounds that are present in the room that you are in, for us to be able to track if you had snored or it is just background noises.
If you had been charged despite being on a free trial, do submit a support request to us here: https://shuteye.zendesk.com/hc/en-us. Our support team will get back to you at the soonest.
Regards,
ShutEye Team
I was charged for an annual…
I was charged for an annual subscription when I don't use the app again. I used it via the free trial and deleted the app. I never signed up for an annual subscription. Refund my money. Your email isn't active, I have sent an email and no response.
May 16, 2024
Unprompted review
Reply from ShutEye
Hi Deborah, thank you for sharing this feedback. Could you please contact our support team here https://shuteye.zendesk.com/hc/en-us?
You may also attach any screenshots of the charge, proof that you canceled before the free trial ended, etc. Our support team will assist you as soon as possible.
Kind regards,
ShutEye Team
I was charged annual fee when in signed…
I was charged annual fee when in signed up for free trial.
Request for refund has been rejected giving reason to contact Apple Pay.
According to apple the transaction is non refundable as per shut eye policy. Please reimburse me and I wish to raise a formal grievance regarding this abuse of vulnerable people with disabilities. Please provide any and all data which you have about me under 2018 GDPR legislation
May 10, 2024
Unprompted review
Reply from ShutEye
Hi Mary, I'm really sorry to hear about your experience. Could you please submit a support ticket to us here https://shuteye.zendesk.com/hc/en-us, along with any attachment/communication with Apple support?
Due to overwhelming support requests, do expect that there may be some delay in response. Rest assured that our support team will assist you with this issue as soon as possible.
Once again, sorry for any inconvenience caused.
I have had this app for 4 month and no…
I have had this app for 4 month and no new sleep stories. There are not many to begin with. Waste of money. Other sleep apps have new stories weekly. I would not recommend. There are free apps that are better. I spent my money on this and it is just awful.....very disappointed.
May 5, 2024
Unprompted review
Reply from ShutEye
Hi Jill, thank you for sharing this with us. We would like to apologize for the upsetting experience that you've had with our app.
We are currently working on improving our app and the content that we offer to our users. As we do so, rest assured that we will take your feedback into careful consideration. Once again, we sincerely apologize for any upset and disappointment with our app.
Kind regards,
ShutEye Team
Advertisement
I was charged when I signed up for free trial.
I was charged annual fee when in signed up for free trial.
Request for refund has been rejected giving reason to contact Apple Pay.
According to apple the transaction is non refundable as per shut eye policy.
April 12, 2024
Unprompted review
Reply from ShutEye
Hi Sandeep, we are sorry to hear about the frustrating experience that you had. Could you please submit a support ticket at https://shuteye.zendesk.com/hc/en-us?
Our support team will assist you with this as soon as possible.
You may also include any attachment from Apple or any other information that you feel may be relevant so that our support team can address it properly.
Kind regards,
ShutEye Team
Not sure if this is a real app
Not sure if this is a real app. Doesn’t seem my o record prope all y. Also it doesn’t have many consistent sleep aids. Nothing I can fall asleep to anyway. The stories are really robotic. The music is really odd. The sounds are ok but nothing like you can just listen to on Spotify if you wanted.
The app Calm is 100% better than this app. I’m just gutted I didn’t turn it off in time from the free trial as now I have paid 49.99£ for the year and I didn’t even want it. I think it was only a few days and then got charged.
So annoyed with it too as was really needing a sleep app.
April 26, 2024
Unprompted review
Reply from ShutEye
Hi Gaby, thank you for sharing your feedback. We hear you and we would like to apologize for the bad experience that you have had with our app. We will consider your feedback seriously as we work to improve our sleep aids offerings.
Here are some suggestions that you may consider trying:
1. When you are using the sleep tracking function, ensure that you keep your phone connected to a charger throughout. Place it near you and keep it locked.
2. If the music and stories are not working for you, you may also try customizing your own sound mix under the 'white noise' tab in 'sleep aids'. There, you can pick different sounds and adjust the volume according to your comfort level.
We hope that this may help you. If you find that you still need further assistance, please don't hesitate to contact our support team at https://shuteye.zendesk.com/hc/en-us.
We apologize once more for any inconvenience caused and remain committed to improving our service.
Kind regards,
ShutEye Team
ShutEye hijacked my entire iPhone
I downloaded ShutEye but it "hijacked" my entire iPhone that I am now unable to use. Why????
Please guide me to exit ShutEye
April 24, 2024
Unprompted review
Reply from ShutEye
Hi Stephen, thank you for bringing this matter to us.
It sounds like you may be experiencing a technical issue. However, more information is needed so that we can confirm the issue that you are facing and address it properly.
We have sent you a request for more information. However, we would advise you to submit a support request at https://shuteye.zendesk.com/hc/en-us with the exact problem that you are facing. From there, our support team will be able to assist you.
Kind regards,
ShutEye Team
There should be a zero option
There should be a zero option. I thought I dumped immediately. I have emailed 4x maybe I've forgot how many times. Point is I'm still being charged. Now I got message that I will be charged again at the end of this month. I was email by enerjoy that this service was canceled and I would NOT be charged anymore money. I'm going to try calling my credit card company to ask them to stop anymore payments. Hope it works, I'm out 21.38. Plus the first payment.
March 27, 2024
Unprompted review
Reply from ShutEye
Hi ValJean, thank you for sharing this feedback. We are sorry to hear about the experience that you went through. Please contact our customer support team for further assistance on this issue here: https://shuteye.zendesk.com.
Kind regards,
ShutEye Team
Advertisement
This app seemed ok for a couple of…
This app seemed ok for a couple of nights, then it stopped recording properly. It kept saying I was getting 0 hours of sleep. I was having dreams so I knew this wasn’t true. When I did have a couple of bad nights of sleep, it told me I was in deep sleep. It recorded the sound of me fumbling around for my glass of water and some antihistamines and told me it was me snoring. I followed all the set up instructions to the T. There is now way of contacting customer service. I wouldn’t recommend trying it. I have canceled my 1 month subscription. I am waiting to see if they are honest or a scam like everyone on here is saying.
April 16, 2024
Unprompted review
Reply from ShutEye
Hi Ashleigh, thank you for sharing your feedback. We're sorry to hear that you had bad experience using our app. If you need any help with the use of our app or canceling of subscription, you may submit a request at https://shuteye.zendesk.com/ so that our customer support team can assist you.
Kind regards,
ShutEye Team
I signed up for the "FREE" 7 day trial
I signed up for the "FREE" 7 day trial. On the 7th day I cancelled it. I had ALREADY been charged for the year. I tried to contact them but the email that was provided was a false email as my hotmail account said it was undeliverable!!
April 15, 2024
Unprompted review
Reply from ShutEye
Hello, Cheryl. Firstly, thank you for sharing this feedback and bringing this matter to our attention. We are very sorry that you had an unsatisfactory experience using our app and had been charged for a trial.
Please share with us the email that you contacted so that we can provide you with proper assistance. Otherwise, you may find out more information on how to receive a refund at https://shuteye.zendesk.com/
Kind regards,
ShutEye Team
Watch out for the charges you don’t want
I did like the app but it froze on me so I deleted and reinstalled. When I tried to get back in, they charged me for a year subscription of $59.99. I cancelled immediately on my iPhone but it says it’s still active for one year. I’ve gone back and forth with customer service but now I get no response. Fortunately, they didn’t get their money because I didn’t have that much in my account. Now I have to only keep a minimal amount on that card for a year to avoid them charging me. This is frustrating!!
April 1, 2024
Unprompted review
Reply from ShutEye
Hello. Thank you for your feedback. We are sorry to hear about your less-than-satisfactory experience with our app. We understand how frustrating it can be. Here is a guideline on how to get a refund for the unwanted subscription:
If you are an iOS user:
visit https://support.apple.com/en-us/HT204084 as this aspect is directly managed by Apple Store, not ShutEye App itself.
If you are an Android user:
visit https://support.google.com/googleplay/answer/2479637?hl=en as this aspect is directly managed by Google Play.
We hope that this helps. Else, you may submit a support request to us at https://shuteye.zendesk.com/ for further assistance.
Regards,
ShutEye Team
I used this app so I could record my…
I used this app so I could record my dreams and nightmares screaming. They told me I had slept 30 minutes and didn’t record anything of my nightmares. That’s the only reason I used this app. Being charged for no reason and they don’t answer anything. SCAM ! Do Not use this app !!!!!
April 7, 2024
Unprompted review
Reply from ShutEye
Hi Pam. Thank you for leaving us a review. We are sorry for the negative experience that you have had with our app and for the timing of our response. We would like to help you to resolve this issue as fast as possible.
When using our sleep tracker function, we would advise you to keep your phone connected to a charger throughout the night, lock and place your phone near you. We have found that not doing this step, may cause a recording issue for some of our users.
However, if you have already done this step and it still does not work, please submit a support request to https://shuteye.zendesk.com/hc/en-us so that our support team will be able to further assist you on this. We apologize for the inconvenience once again.
Kind regards,
ShutEye Team
Advertisement
SCAM ALERT/HACKING!
SCAM ALERT/HACKING!
This does not deserve one star.
Whilst in the process of registering for a free trial, WITHOUT PROVIDING MY BANK DETAILS YET, an amount for a full year subscription was deducted from my bank account! NO WAY to contact them.
April 10, 2024
Unprompted review
Reply from ShutEye
Hi Nicolene, thank you for letting us know about this issue. We understand the upset and we sincerely apologize for the inconvenience caused.
Please submit a support ticket to us at https://shuteye.zendesk.com/hc/en-us. Our support team will assist you further on this as soon as possible.
Kind regards,
ShutEye Team
Inaccurate sleep analysis
I don’t agree with the sleep analysis. Time to sleep is inaccurate. I question the time in deep sleep. I was awake most of the night and may have dozed but defiantly never hit deep sleep and the app said I had nearly 4 hours deep sleep. Seems very unlikely that a phone is intuitive enough to determine sleep stages. I got it for a year but will not renew and doubt I will use it in the future. What a disappointment.
April 6, 2024
Unprompted review
Reply from ShutEye
Hi Kathy, thank you for sharing your feedback with us. We apologize if our app fell short of your expectations.
Although our patented sleep tracking technology undergoes rigorous testing against medical polysomnography to maintain reliability and accuracy, we recognize that individual experiences can differ. Your feedback is valuable to us, and we'll take it into account as we work to improve our services. If you have any further questions or need assistance, please feel free to reach out to our support team.
Kind regards,
ShutEye Team
The app seemed to have bugs
The app seemed to have bugs. The first morning a random recording started at 5:00 am and hour-1/2 before my alarm. I ended up having to turn my phone off and on. About 8 days in it stopped recording data saying I hadn’t been asleep but my “in-bed” times were recorded. Then the calendar stopped working.
I had purchased I through Apple so it was seamless to get a refund. Within 24 hours.
I did email Shuteye about the issues and they responded quickly but the issues didn’t seem be something that were quickly fixed as they were forwarded to their R&D team.
That’s why I’ve given it 3 stars - because of the response times from ShutEye and Apple.
March 31, 2024
Unprompted review
Reply from ShutEye
Hi Lyn. Thank you for sharing this feedback with us. We are glad to hear that you managed to get a refund from Apple.
We apologize if our response time may be lacking or inadequate at the moment but rest assured that we are working on it! If you have any other feedback to share with us, please submit to us via the 'support' button on https://shuteye.zendesk.com/.
Sincerely,
ShutEye Team
Fully a scam do not download
Fully a scam do not download. Free trial does not work and you get charged £50. Apple is useless in obtaining a refund too.
April 7, 2024
Unprompted review
Reply from ShutEye
Hi Sara, thank you for sharing your experience with us. We are sorry to hear about the bad experience that we had with our app.
If you need any assistance with refunds or cancellations, please submit a request to https://shuteye.zendesk.com/hc/en-us and our support team will assist you further.
Kind regards,
ShutEye Team
Advertisement
Scam warning
Scam warning! They offer a free trial and then charge you for an entire year during the trial and will NOT respond to emails or anything. Very deceptive and a scam.
April 6, 2024
Unprompted review
Reply from ShutEye
Hi Bobby, thank you for sharing this with us. We would like to apologize for the delayed response and also for the negative experience that you had with our app.
We would like to direct you to submit a support request to us at https://shuteye.zendesk.com/hc/en-us. Our support team will assist you with this as soon as possible.
Sincerely,
ShutEye Team
Another scam
Another scam, I thought after reading the intro to the app that I was signing up to a 7 day trial with an option to then purchase the app for a year or cancel at no cost. Nope. I signed up for the "7 day free trial " at 22.00hrs and within a few hours this outfit had taken the funds from my account. When I tried to email them as they have suggested to other people who have also been misled the email address does not exist. Please be aware. Very poor outfit, just scammers out to make a quick buck or two.
April 5, 2024
Unprompted review
App is frozen
I have been using the app to track my sleep for a couple of months but the last few days it is completely frozen. I still get a reminder to get to bed at 11PM but once I am in the app nothing happens no matter where I touch the screen. I have contacted customer service via email but not heard anything back. I am very disappointed, Sleep is so important. I do not want to lose the data I’ve accumulated to improve my sleep habits. I hope they can fix it soon.
March 31, 2024
Unprompted review
Reply from ShutEye
Hi Susan, we would like to apologize for the bad experience that you had with our app. With regards to the issue that you are facing, you may want to try to re-install the app or update it to the latest version.
If this issue is still not resolved, please submit a technical support request to https://shuteye.zendesk.com/ and our team will assist you further.
Best regards,
ShutEye Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.