I chose this company as i had no hard sell, Andy was the fitter and the person who showed samples. He was very thorough and allowed me to decide. The price was also competative. Shutters take a while... See more
Company replied
Location
Switch locationCardiff & surrounding areas, CF10 Cardiff & surrounding areas, Wales, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Definitely recommend Shuttercraft, great service from start to finish.Everyone we dealt with very friendly, polite and courteous. Very competitive quote, fairly long lead time (quoted 14-16 weeks) for... See more
Company replied
Shutters fitted at the front of the house from the Cardiff Team. Martin visited to measure and provide the quotation. He was extremely professional and passionate about the product. Andy then came t... See more
Company replied
The shutters look absolutely beautiful in brilliant white. The design is first class. They were delivered and fitted within the time frame agreed which was about 12 weeks. The fitter was knowledgeable... See more
Company replied
Company details
About Shuttercraft - Cardiff
Written by the company
When you’re making a valuable investment in your home, you want to know you’re dealing with a company that listens to your brief, and delivers not only a quality product but does it with an unparalleled commitment to customer service. This is where Shuttercraft is different, and always will be.
Trusted nationally. Delivered locally.
We’re one of the UK’s largest shutter companies, expertly installing premium, made-to-measure shutters and blinds that transform homes up and down the country. You’ll always deal with a local Shuttercraft expert, not a sales rep from a National chain.
We make light work of looking after you
How we look after you from day one… to how we help you make the right practical and aesthetic choices to enhance the spaces you love… to how we expertly and efficiently fit your shutters on installation day.
We pride ourselves on listening to you, understanding your likes, dislikes, tastes and needs, and then providing expert advice, without pressuring you into buying.
And we believe in helping you realise your sense of style… the ideal pairing of your vision with our expertise and technical know-how. You’ll find us warm, genuinely friendly and always confident in our brand promise of quality, innovation and trust.
We only fit premium S:CRAFT shutters
Meaning we’re able to help you create spaces that are intrinsically beautiful, and yet fundamentally practical and efficient at the same time. Premium, made-to-measure S:CRAFT shutters and blinds come in an impressive range of materials, colours, enabling us to bring your vision to life. So you’ll not only enjoy shutters that are timeless and on-trend but also – because of their durability – a valuable investment in your property.
Established, yet innovative
We’re proud to be progressive, embracing new technologies and new ways of doing things. Craftsmanship and attention to detail underpin everything we do. And because we’ve been around for a while, we understand that each customer is different, so we’ll always do our level best to realise your goals – even if they surprise us a little (we love a challenge)!
Your local Shuttercraft team will always conduct themselves in a friendly professional way and, as so many of our customers have found, we think you’ll find the experience of transforming your home a true delight, each step of the way.
Our ‘No hard sell’ promise
We pride ourselves on our customer service, helping you transform your home to your taste and budget.
We take great satisfaction from sharing our advice and expertise with you and want to ensure you chose the right solution for you.
We won’t pressurise you to place an order or take up too much of your time – that’s the Shuttercraft ‘no hard sell’ promise.
Contact info
Cardiff & surrounding areas, CF10, Cardiff & surrounding areas, Wales, United Kingdom
- 02921 921 129
4.8
Excellent
78 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from start to finish
I chose this company as i had no hard sell, Andy was the fitter and the person who showed samples. He was very thorough and allowed me to decide. The price was also competative. Shutters take a while to arrive but its same with all companies. Fitted and cleaned up after the fitting. Beautiful job, very happy and thanks Andy for doing a great job.
May 1, 2026
Reply from Shuttercraft - Cardiff
Thank you for your kind review and for choosing Shuttercraft. We’re delighted to hear you were pleased with the service, and that you felt comfortable and well-informed throughout the process.
It’s great to know the installation met your expectations and that everything was left clean and tidy afterwards. We always aim to provide a smooth, no-pressure experience along with a high-quality finish.
Your feedback is much appreciated, and we’re so glad you’re happy with the final result.
Advertisement
Reliable and very good quality…
Reliable and very good quality shutters, I’m a returning customer .
Andy the fitter did a very clean and tidy job very pleased . Thank you 🤩
April 1, 2026
Reply from Shuttercraft - Cardiff
Thanks so much for your lovely feedback and for coming back to us again! Great to hear you’re happy with the quality of your shutters and our service.
Really pleased with the service from…
Really pleased with the service from Shuttercraft right from the initial survey through to the installed product.
February 21, 2026
Reply from Shuttercraft - Cardiff
Thank you so much for your kind words! We’re delighted to hear that you were pleased with the service from the initial survey right through to installation. Thank you again for choosing Shuttercraft, we hope you enjoy your shutters for many years to come!
Shutters delivered and installed…
Shutters delivered and installed without any problems, Andy was excellent, quality workmanship, neat, tidy and took all rubbish away.
January 16, 2026
Reply from Shuttercraft - Cardiff
Thank you for the review. We’re so pleased everything went smoothly and that you’re happy with the shutters.
We really appreciate you taking the time to share your experience. Enjoy your new shutters!
Great quality
Great quality, kept us informed about delivery, professional and friendly fitter.
December 24, 2025
Reply from Shuttercraft - Cardiff
Thanks so much for the review! We’re really glad you’re happy with the quality and service. Enjoy your new shutters!
Advertisement
Very pleased with every aspect of the…
Very pleased with every aspect of the fitting of my new shutters,Andrew the fitter worked very efficiently, cleanly and friendly, the measurements were absolutely spot on fits perfectly and the quality is great, would highly recommend this company
November 13, 2025
Unprompted review
Reply from Shuttercraft - Cardiff
Hi Kim,
Thank you very much for your kind words. I’m really glad to hear you’re pleased with your new shutters and happy with the fitting. It was a pleasure to carry out the work for you, and I’m delighted the quality and fit are exactly what you were hoping for.
I truly appreciate your recommendation.
Best regards,
Andrew
Had my shutters fitted yesterday,cheery…
Had my shutters fitted yesterday,cheery skilled fitter,clean tidy worker,they look superb.Highly reccomend Shuttercraft,quality product from a professional company.
Already reccommended 2 friends who have seen ours and will be in touch.
November 3, 2025
Unprompted review
Reply from Shuttercraft - Cardiff
Thank you for your lovely review! We’re so pleased to hear that you’re happy with your new shutters and the fitting experience. It’s great to know we made such a positive impression and that you’re delighted with the finished result. We really appreciate your recommendation and hope you enjoy your shutters for many years to come!
I love my new shutters
I love my new shutters. What a difference they make to our home. Shuttercraft are great to deal with, they were honest about delivery times and seamlessly fitted them on the day. There is a charge of £20 to remove the packing empty boxes though.
September 8, 2025
Unprompted review
Reply from Shuttercraft - Cardiff
Thank you so much for your lovely review! We’re delighted to hear how much you love your new shutters and the difference they’ve made to your home. It’s great to know you found our team honest and easy to deal with, and that the fitting went smoothly on the day. Enjoy your beautiful shutters!
A very smart addition to my patio.
I am very pleased with my new awning. Bit sad it took so long to install. But it was made to measure on my instructions. So the summer is over and it probably won't be used until next summer.
September 3, 2025
Reply from Shuttercraft - Cardiff
Hi Helena, thank you for your review. It was a pleasure helping you find a solution for your home, let's hope summer stays for a little longer so you can make the most of it this year!
Advertisement
Great product and service
Great product, great service and installation, very helpful and efficient family run business.
July 22, 2025
Reply from Shuttercraft - Cardiff
Hi Adrian,
Thanks a lot for your kind words! Really glad to hear you’re happy with the product and service. We take pride in being a family-run business and it’s great to know it shows.
If you need anything else, just give us a shout!
Reply from Shuttercraft - Cardiff
Thanks so much for the great feedback! We're really glad to hear you're pleased with your shutters and the service you received. Enjoy your new shutters!
We had a fantastic experience with…
We had a fantastic experience with Shuttercraft.
They were friendly, professional, and did an amazing job from start to finish.
The shutters are great, from the measurement, quote, customer service and installation - all was done with great care and attention to detail.
We couldn’t have asked for better & highly recommend
April 4, 2025
Unprompted review
Reply from Shuttercraft - Cardiff
We’re thrilled you’re pleased with the service and shutters! It was a pleasure working with you every step of the way, and we’re always here if you need anything in the future.
Highly recommend Shuttercraft
Definitely recommend Shuttercraft, great service from start to finish.Everyone we dealt with very friendly, polite and courteous. Very competitive quote, fairly long lead time (quoted 14-16 weeks) for installation, however actual wait just 12 weeks but definitely worth it. Andy did a great job, worked non stop, apart from a 15 minute lunch break, we had four windows completed in about 5 hours. Really pleased with our shutters and experience, have had so many compliments from our neighbours, thank you Shuttercraft.
April 28, 2025
Reply from Shuttercraft - Cardiff
Thank you so much for the kind words! I’m really pleased you’re happy with the shutters and that everything went smoothly from start to finish. It was a pleasure getting all four windows done for you – and I’m glad to hear the neighbours are loving them too!
Advertisement
The team were great and very…
The team were great and very knowledgeable. They really helped us decide on what options to go for while providing a pressure free quotation. The shutters are beautiful and we are very pleased with them.
April 4, 2025
Reply from Shuttercraft - Cardiff
Thank you so much for your kind review! We're really pleased to hear that you found the team helpful and knowledgeable throughout the process. We're delighted you're happy with your beautiful new shutters!
Happy with the service and can…
Happy with the service and can recommend this company. Each step of the process was explained clearly and adhered to.
March 29, 2025
Reply from Shuttercraft - Cardiff
Hello, thank you so mcuh for your 5 star review! It’s great to know our clear communication and service made the process smooth for you. We hope you love your new window coverings!
Outstanding quality with outstanding…
Outstanding quality with outstanding customer service
February 15, 2025
Reply from Shuttercraft - Cardiff
Thank you John 🙌🙏
Reply from Shuttercraft - Cardiff
Thank you for your feedback. We really appreciate your business. Please let us know what we can do for you in the future.
Advertisement
No pushy sales
No pushy sales, honest information, excellent fitting service & fabulous quality shutters. Highly recommend this company for both price & customer service.
November 10, 2024
Reply from Shuttercraft - Cardiff
Dear Stephe, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We look forward to seeing you again soon.
Excellent service!
The whole process was very easy and professional. We are very happy with the shutters and blinds that we chose and would happily recommend Chris and the team at Shuttercraft.
October 13, 2024
Reply from Shuttercraft - Cardiff
Thank you so much for this 5-star review. We really appreciate you sharing your experience with us with others. We look forward to seeing you again soon.
They did exactly what they said when we…
They did exactly what they said when we ordered The shutters were fitted on time and the fitter Andy did an excellent job as well as being friendly and polite
Excellent service we are very pleased and would recommend Shuttercraft to anyone who needs or are looking to install shutters
October 13, 2024
Reply from Shuttercraft - Cardiff
Dear Anthony, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We look forward to seeing you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.