Sidas UK Ltd Reviews 198

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their effectiveness in providing relief from foot pain and their overall high quality and durability. Many people also commend the excellent service, noting the quick responses and efficient processes, alongside very prompt and reliable delivery. However, some customers were dissatisfied with certain products, specifically mentioning a lack of cushioning in some insoles and issues with rough sewing in a pair of socks that caused discomfort. A few people also experienced problems with delayed deliveries, attributing these issues to the chosen delivery companies rather than the business itself.

What people talk about most

Product

Customers consistently note positive experiences with the product. Many reviewers praise the insoles for... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the insoles, describing them as... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the efficiency and speed of... See more

Service

Consumers find service to be positive. Many reviewers praise the efficiency and promptness of the service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently went to see a podiatrist as I had a problem. They did their investigations and suggested a simple, but designed off the shelf insole, by Sidas. I searched for them online and ordered two pa... See more

Rated 5 out of 5 stars

I've had a pair of sidas 3feet outdoor insoles for four years, I wear it every day and it's still in great condition. I just bought a second pair so I don't have to keep swapping them out between shoe... See more

Rated 5 out of 5 stars

Ordered Insoles Tuesday morning and they were delivered the next day. After going through the ordering process, I realised I had mistakenly ordered the wrong size of Insole. I found a telephone num... See more

Rated 5 out of 5 stars

Sidas are excellent. Their insoles are first class and kick the competition into touch. I’ve been using their kit for around 3yrs and have never been disappointed. The service is also top class - secu... See more


Company details

  1. Outdoor Sports Store
  2. Orthotics & Prosthetics Service
  3. Running Store
  4. Ski Shop
  5. Sports Accessories Wholesaler
  6. Sportswear Store

Written by the company

Sidas UK Ltd. are the distribution partners for the brands; Sidas, Podiatech, Thermic, Compeed, Point6 Socks, and Kaestle Skis in the UK & Ireland.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

198 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Quick delivery

Quick delivery, kept informed. Great insoles.

August 5, 2024
Sidas UK Ltd logo

Reply from Sidas UK Ltd

Hi Simon, thank you for your positive feedback.

Rated 5 out of 5 stars

Good products

Good products. Quick delivery by DHL

August 12, 2024
Sidas UK Ltd logo

Reply from Sidas UK Ltd

Thank you for taking the time to leave a good review of our service and products.

Rated 1 out of 5 stars

Passive aggressive customer service

Product caused blisters, contacted customer service for answers. They didn't respond for weeks on end. I kept on top of correspondence, consistently reminding them to respond. They ended up sending me an extremely unprofessional response which was shocking to read.
Sidas your response is a fabrication. We had various email exchanges, could be with your french office?

June 28, 2024
Unprompted review
Sidas UK Ltd logo

Reply from Sidas UK Ltd

To date we have received no communication from you, please email service@sidas.co.uk or call us on 01539 725817 and we will endeavour to assist with your concerns.

Rated 5 out of 5 stars

Great insoles and support for my feet…

Great insoles and support for my feet and suit my arch problem.

June 3, 2024
Sidas UK Ltd logo

Reply from Sidas UK Ltd

Thank you for a great review Vera, we are glad our product has helped your overall foot comfort.

Rated 4 out of 5 stars

Shipping could have been a bit faster

Shipping could have been a bit faster - DHL delayed the parcel... Not Sidas's fault however.

May 23, 2024
Sidas UK Ltd logo

Reply from Sidas UK Ltd

Hi Nicolas, thank you for taking the time to leave a review, apologies for the unforeseen delay you experienced with our delivery partner.

Rated 5 out of 5 stars

All good.

I looked at it on the website. I ordered it. It came. It's what I wanted. What more can I say!

May 24, 2024
Sidas UK Ltd logo

Reply from Sidas UK Ltd

Hi Hugh, thank you for your review!

Rated 5 out of 5 stars

Sidas Golf 3D shoe insert

Sidas Golf 3D shoe insert

I have used this over a few rounds now and I have been very happy with this product.

They have replaced the inserts which I had in my Ecco BIOM shoes (which themselves are good) and I noticed much more arch support. There was no bedding in required and they immediately felt comfortable.

These have helped reduce the issues I have been having and would highly recommend if you are looking for inserts.

May 8, 2024
Sidas UK Ltd logo

Reply from Sidas UK Ltd

Hi Joe, there's no better endorsement for a product than an end-user's positive review. Enjoy your golf in comfort :)

Rated 5 out of 5 stars

Couldn’t be happier

I used the method outlined on the store using water and brown paper to ascertain which insole I needed and it worked perfectly. Ordered a mid insole hiking insole for my boots and they arrived by the stated dates. Been using them now for three weeks and I couldn’t be happier with the results, very supportive and comfortable.

April 9, 2024
Sidas UK Ltd logo

Reply from Sidas UK Ltd

Fantastic to hear Robert, we are glad our advice helped you choose the correct product, enjoy your hikes.

Rated 5 out of 5 stars

Great customer service

Great customer service, very helpful. Fantastic product, have helped my blisters from running so much!

April 5, 2024
Sidas UK Ltd logo

Reply from Sidas UK Ltd

Hi Georgia, the run feel socks are a great choice, we also have another new product for this year called Trail Double Crew, a twin skin sock specially developed to minimise the risk of blisters. Thank you for your review.

Rated 5 out of 5 stars

Second pair

These insoles were initially fitted and sold to me with some walking boots. They’re very comfortable, I bought a second pair for some of my other shoes, but I wouldn’t have been able to guess which ones I needed.

February 27, 2024

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