SideDeal® Reviews 158

minor glitches caused by FedEx (multiple missed delivery dates & lost packages) complicated things, but the customer service rocked.

a company isn't defined by their ability to take your money, but how they support you when things go sideways- these guys are great.

Ashley W. helpfully assisted me in finding out how to quickly address the issue I had; I loved their promptness even when i myself was a bit slow in answering.

My order was missing one of the three items I ordered, so I can't give five stars. But the customer service was definitely five stars. They quickly responded to my email. They were out of the item I ordered, so couldn't re-send, and instead offered a full refund. Granted, it wasn't a great deal of money, but I consider that a great response. Mistakes happen. I don't judge a company on a mistake; I judge it on the response to that mistake. And this response was great. So I'll be looking for more great deals on SideDeal and will happily be a return customer.

Fast response, immediate resolution - it would have been better to actually get the product, but this is really quick service recovery.

I accidentally duplicated my order and although I apparently could’ve canceled it myself online I reached out and Caitlyn took care of it immediately. Fast and friendly

I was missing a part on my robot vacuum, and Caitlin in CS helped me out with no hassle at all. Customer service is always great at SideDeal.

After attempting to buy an drone off their site, they took my money, waited nearly two weeks to hear from them. Once I finally received an automated email notifying me they ran out of stock. And for my "trouble" they gave me a $5 coupon. Seriously? How about my item instead?
Absolute bait scam. I wouldn't be surprised if my personal information ends up on the dark web somewhere or sold to marketers.

Ashley notified me that I would be getting a credit on my card because Meh mehessed up. And I got a $5 code to use, too!

Ashley has helped me in the past when I mehessed up. Always goes the extra mile and gets things straightened out.

I have had the opportunity to be taken care of on several occasions by Ashley W. at Side deals...
Her Customer Service has been OUTSTANDING...
If I were not retired I would hire her and put her in charge of my Call Center Operations...
-Peace

I placed my order on 12/21/21 and I was expecting normal delivery time on it. I was pleasantly surprised today 12/25/21, when I heard a knock on the door and there was a package on the porch. I looked at it and wasn't sure of what it was that I had ordered that would be coming at this time. I opened it and saw that it was the order I had placed 3 days earlier. You guys rock!! I really appreciate you!!

Overall pleasant experience. Product arrived, some were damaged in transit but SideDeal made it easy to receive a refund for the damaged portion without any hassle.

Scam!

I have two items I have never received from SideDeal. The tracking information shows the package was never sent to USPS! They are now claiming that the items don't fall within a warranty period. How do you qualify for a warranty if the company never sends you the items? They have refused to refund or replace. Their customer service is quite rude too.

In response - then provide me a tracking number and POD which you have already refused to do because you don't have one. I never got any shipping confirmation email. I work in logistics and it is not the standard practice of USPS to recycle tracking numbers. Certainly not in such a short window of time. You are just trying to discredit my review because you are keeping my money while I have not received any products. It would be incredibly rare for two tracking numbers to both have been recycled and both have the same USPS update "awaiting package." USPS will not recycle tracking numbers on packages that have not had a successful delivery. Try again SideDeal.

I was upset because I'd purchased tracking discs, but the company had since stopped supporting Android and iPhone devices.

I reached out to SideDeal and Jackie responded within hours about another app that supported the tracking discs. I downloaded it and synced the discs and was good to go. I was rapt because I'd thought I'd totally wasted my money.

Their customer support is amazing. Their response is fast and they are helpful. I was able to get my issue resolved and to my requested desire.

I received an order, only to find out the product was no longer supported by the manufacturer. I contacted SideDeal and they refunded my order immediately with no hassle. I was really hoping to have the functioning product, but SideDeal handled the problem (that they didn't create) quickly and with no questions. This is definitely a top notch company to deal with. Thank you!!

Sam (Mercatalyst) was awesome! Responsive and resolved my shipping damage issue quickly and effirciently. Thank you!

I recently placed an order for a product that, unbeknownst to everyone, was no longer in service about a week after I bought it. It was only $5, and just chalked it up to like, "oh that's what happens when you order from a website you've never heard of. Lol, lemme see if I can get my money back, this should be fun."

I got an email back from Ariana, who is an outstanding customer service rep, within one business day. She was able to refund me, extended her apology, and took immediate action to have the product removed from their website so nobody else would go through the same issue. I am extremely, EXTREMELY impressed with Ariana at the customer care team. She acted quickly and I am very satisfied with her support. I now have side deals bookmarked, and will definitely purchase again in the future.

Thank you Ariana and the SideDeals team for quickly rectifying the issue I had. To any potential consumers, SideDeal is totally legit.

I got a notification from both SideDeal and FedEx that my Libratone speaker was delivered, but unfortunately, I did see it at my door, I drove around to see if my speaker was delivered to our neighbors by mistake but did not see it. I opened a ticket to SideDeal and got a response back with one business day and they offered me a replacement speaker or a refund. I opted for a replacement; they placed the order for a replacement device. Because have their great customer service, they now have a loyal customer.

bought a bunch of trackrs, & 1/2 didn't work. jordan was excellent at helping me; reordered, confirmed the specific colors, & even followed up on my battery comment! he also was soooo quick to respond each time!! great customer service makes me want to order again from your company:-). & jordan's a keeper😘

nancy in damascus oregon
68 yr old customer

I ordered a Vivaspa neck and shoulder massager. I was so excited that i was going to use it the first night. Unfortunately, it wouldn't turn on! The next morning I contacted SideDeal. At the end of of my refund request it said a response would be coming 2-3 business days. I only waited a couple of hours and Ariana responded back. She was sympathetic, caring and very helpful! Her and I emailed each other 3 or 4 times and always I got a quick response. Way to go Ariana!! Thank you!