The item for sale was MISREPRESENTED
The item for sale was MISREPRESENTED! In the video, it showed a steel torsion bar approximately 1.5mm thick. Upon delivery, the item came with a 3mm thick PLASTIC torsion bar.
This means 2 things, 1) the torsion bar cannot fit into a padlock keyhole and 2) the PLASTIC torsion bar would bend and snap in a larger keyhole, yet the 3 x 1.5mm steel probes would serve no purpose in the larger key hole! I Contacted the seller via email and received replies on more than 3 occasions, trying to remedy the issue. The final received email apologised to me stating they were only a mailing agent and not the actual business supplier. They first offered me a 4 Euros refund, then they upped it to 8 Euros. This was quoted as being for the high postage rate to return the items. This would mean that in FACT, I would have still have paid 26 Euros to keep the 2 purchased devices, which still CANNOT BE USED! In the UK, the trades descriptions Act protects customers from being mis-sold items and usually protects against companies MISREPRESENTING their products. STEER CLEAR of this company, if my experience is anything to go by. Had there been a STEEL Torsion bar supplied and as demonstrated in their sales video on Facebook, I would not have needed to go through this pain! I am currently awaiting the outcome of my Pay Pal case in regards to this purchase. Also, I was asked to submit a review on the sideexcept.com feedback review via direct email to me under Order Number 56510M105177. Most of the above was sent to them on Sunday 16th August 2026. I have registered this feedback for the purchase date and not the 4 follow-up email dates, attempting to return the 2 items and get a full refund with no postage costs levelled against me!
