Side Kicks 

Reply from Side Kicks

Mar 31, 2026

Hi there - we’re really sorry to read this, we completely understand how frustrating this situation must feel, especially with the mixed updates and lack of clear tracking.

To clarify, Side Kicks operates as a marketplace, meaning orders are fulfilled by independent suppliers. However, that shouldn’t result in unclear communication or conflicting delivery updates, so we sincerely apologise for the experience you’ve had here.

Based on what you’ve described, this doesn’t sound right and we’d really like to get this properly sorted for you as a priority.

Please could you email help@sidekicks.co.uk with your order details and mark it as urgent? Our team will:

provide a clear and accurate update on your order

investigate the conflicting courier information

offer a resolution straight away if there has been a supplier issue

If this has taken too long and you’d prefer not to wait any further, we can also arrange a full refund for you.

We’ve also added store credit to your account as an apology for the delay and confusion caused.

Thank you for your patience and for bringing this to our attention - we’ll make sure this is resolved properly for you.

Team SK

Reply from Side Kicks

Mar 31, 2026

Hi there - we’re really sorry to read this, as we completely understand how frustrating this must have been.

To clarify a couple of points, Side Kicks operates as a marketplace, and in some cases items are shipped from international suppliers. This can occasionally result in import or customs charges, but this absolutely should be made clearer and not come as a surprise on delivery, so we sincerely apologise for that experience.

Regarding the email - it looks like there may have been some confusion with the address shown. Our support team is active and reachable at help@sidekicks.co.uk, and we’re sorry if that wasn’t clear or caused any frustration.

The issue with receiving the wrong colour is also not acceptable, and we’d really like to put this right for you as quickly as possible.

Please email us at help@sidekicks.co.uk with your order details, and we will:

resolve the incorrect item issue

review the delivery charges situation

offer a suitable resolution (including refund or replacement)

If you’d prefer not to wait any longer, we can also arrange a full refund.

We’ve also added store credit to your account as an apology for the overall experience.

Thank you for taking the time to leave this feedback - we’ll make sure this gets properly sorted for you.

Team SK

Reply from Side Kicks

Mar 26, 2026

Hi there - we’re really sorry to read this, especially after 10 days with no updates. We completely understand how frustrating and disappointing that must feel.

This definitely isn’t the experience we aim to provide. As a marketplace, orders are fulfilled by independent suppliers, but you should still be receiving timely updates and communication from us, so we apologise that this hasn’t happened here.

Please could you email help@sidekicks.co.uk with your order details? If you mark it as urgent, our team will prioritise it straight away and give you a clear update. If there’s been any issue with the supplier, we can also arrange a full refund immediately if you’d prefer not to wait any longer.

We’ve also added store credit to your account as a gesture of apology for the delay and lack of communication.

Thank you for bringing this to our attention - we’ll make sure this is properly resolved for you.

Team SK

Reply from Side Kicks

Mar 25, 2026

Hey, we’re really sorry to see this and appreciate you bringing it up.

Just to clarify, Side Kicks operates as a marketplace - we connect buyers with independent sellers, and all items are expected to meet our authenticity standards. What you’ve described definitely isn’t the experience we want anyone to have.

This shouldn’t have happened, so we’d really like to get this sorted properly for you. Could you please email us at help@sidekicks.co.uk with your order details and the images you’ve shared? Our team will review this right away and make things right.

We’ve also added store credit to your account as an apology for the experience while we get this resolved.

Thanks again for flagging this - we’ll make sure it’s handled 👍
Team SK

Reply from Side Kicks

Mar 23, 2026

Hi there - we’re genuinely so sorry to read this and completely understand how stressful this must feel, especially with your holiday coming up. Not receiving any confirmation or clear updates after placing an order is incredibly frustrating, and we’re very sorry for the worry this has caused.

Please be assured that your order has not been lost. Side Kicks operates as a marketplace, and in some cases confirmation emails or tracking updates can take longer to come through depending on the supplier handling the order. That said, you absolutely should have received clearer communication from us, and we apologise that this hasn’t been the case.

Please email help@sidekicks.co.uk with your full name and any order details you have, and mark it as urgent - we will prioritise this immediately and provide you with a clear update on your order status. If there are any issues with fulfilment, we can also arrange a full refund straight away if you’d prefer not to wait.
We completely understand how important this order is for your trip and we’ll do everything we can to get this resolved for you as quickly as possible. Thank you for bringing this to our attention, and again we’re truly sorry for the stress caused.

Best regards,
Team SK

Reply from Side Kicks

Mar 19, 2026

Hi Tanya - we’re really sorry to hear this and understand how frustrating it is when you feel unable to get through to someone or don’t receive a reply. That’s not the level of service we aim to provide.

We currently operate primarily through online support, but you should always receive timely and helpful responses when reaching out. We’re very sorry if that hasn’t been your experience here.

Please email help@sidekicks.co.uk with your details and reference this review, and we’ll make sure your case is picked up and responded to as a priority. We’re also happy to arrange some store credit as an apology for the inconvenience caused.

Thank you for your feedback - it’s really valuable in helping us improve.

Best regards,
Team SK

Reply from Side Kicks

Mar 14, 2026

Hi there - we’re genuinely very sorry to read this and appreciate you taking the time to share such detailed feedback.

We completely understand how upsetting it must have been to wait several weeks for your order, receive little communication, and then feel disappointed with the product when it arrived. That’s certainly not the experience we want any customer to have.

Side Kicks operates as a marketplace and all items go through a verification process before being dispatched. However, hearing that you believe the item you received does not meet expectations is something we take very seriously. We would never knowingly sell counterfeit products, so it’s important for us to properly review this case.

We can also see that you mentioned submitting a return request and contacting our support team without receiving a response. If that’s the case, we sincerely apologise — you should absolutely not feel ignored when trying to resolve an issue like this.

Please email help@sidekicks.co.uk with your order number (17646) and reference this review so our team can locate your case immediately. We will review the return request and the concerns you’ve raised about the product and work with you to resolve this as quickly as possible.

Thank you again for bringing this to our attention, and we’re very sorry for the frustration this situation has caused. We genuinely want the opportunity to put this right for you.

Best regards,
Team SK

Reply from Side Kicks

Mar 14, 2026

Hi there, we’re really sorry to read about your experience and understand why this situation has been frustrating.

When you placed your order, it appears the originally selected size was no longer available with the supplier, which is why our team reached out with the alternative size suggestion that you kindly agreed to. However, we completely appreciate that after waiting several days you expected clearer delivery information.

Regarding the cancellation request, once an order has been dispatched or is already in transit from the supplier we’re unfortunately not always able to stop it mid‑shipment. That said, we absolutely understand how the lack of a clear delivery timeline made this situation frustrating.

Please feel free to email help@sidekicks.co.uk with your order number and reference this review so we can take another look at the order status for you and see what we can do to help from here.

We’re genuinely sorry this experience has left you feeling this way and appreciate you bringing it to our attention.

Best regards,
Team SK