sidney jackson and son ltd Reviews 98

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and professional service they receive, highlighting the staff's helpfulness, friendliness, and efficiency. Many consumers appreciate the prompt and attentive approach, noting that their needs are understood and addressed without hesitation, making for a hassle-free experience. People frequently mention the high standard of service, with staff always available to answer queries and keep them updated. The overall sentiment is that the company goes the extra mile, providing a personalized and welcoming atmosphere, which leads to a totally fantastic experience from start to finish.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the professional, friendly, and efficient... See more

Staff

Reviewers consistently mention positive feedback about staff, highlighting their friendliness, helpfulness,... See more

Based on these reviews

Rated 5 out of 5 stars

First time vist today as not had a Ford for some years (although my Focus ST has bee before). Had a service plus some electrical isues to sort out, fully understud the problem's, great service.

Rated 5 out of 5 stars

Brilliant experience without doubt the best service Ive ever enjoyed as a car owner. My car went in for an MOT and all was done within an hour. The waiting room is comfortable with free drinks availa... See more

Rated 5 out of 5 stars

My daughter and I collected our car from Nick and Hilly this weekend. We have had the most wonderful experience and customer service from them both. Sidney Jackson obviously take pri... See more

Rated 5 out of 5 stars

John Dwyer the service manager was wonderfull nothing is to much trouble for this guy. He booked the car in collected and delivered it back same day. The whole team at the garage were superb. If onl... See more


Company details

  1. Mechanic

Written by the company

Welcome to Sidney Jackson & Son Ltd — a family run business. With over 50 years as a Ford Retail Dealer, we have the experience and expertise to deliver the very best in new and used car sales, servicing, repairs and parts. Sidney Jackson & Son Ltd was established in Butley, near Macclesfield, in 1920, initially selling tractors to the local farming community and later adding a coach service and garage repairs. In 1955, we were appointed a Ford Retail Dealership, an appointment which we are proud to still hold. With over 50 years in the post, our current Dealer Principal, Jimmy Jackson, is the longest serving Dealer Principal in the country. He is looking to continue the family tradition by passing on the reins to his son Tim, who has worked in the business since leaving school and will become the third generation of the family to head the company. We are extremely proud of the relationship we have built up with our customers, many of whom are more like friends. As a result a large amount of our business comes from recommendation and repeat, often with several generations of families being customers. Hence our motto — Part of the family. The full range of new Ford cars is available along with a constantly changing range of used cars, and we have access to 1000s of nearly new Fords through the Ford Direct system — if you can’t see what you want in our listings, let us know and we will try to find it for you. Our service department has all the latest Ford diagnostic equipment and our mechanics are fully trained to Ford standards, which means that we are able to offer a superb after sales package, covering servicing, repairs, MOT testing, parts, accessories, batteries, tyres and exhausts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

98 reviews

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Rated 5 out of 5 stars

John Dwyer the service manager best around.

John Dwyer the service manager was wonderfull nothing is to much trouble for this guy. He booked the car in collected and delivered it back same day. The whole team at the garage were superb. If only all main dealers were more like Sidney Jacksons the world would be a better place
Well done Lads and ladies
.

February 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Always made welcome.

Always made welcome whether buying, selling, having an MOT or a service. The customer service is first class and the office personnel are pleasant and helpful. Happy to highly recommend for all departments.

January 17, 2026
Unprompted review
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Rated 5 out of 5 stars

BRILLIANT!

My daughter and I collected our car from Nick and Hilly this weekend. We have had the most wonderful experience and customer service from them both.

Sidney Jackson obviously take pride in what they do. Excellent quality cars, traditional care and honesty, excellent communication and fair prices.

We had asked for some advice and a couple of alterations to the car, to make it more specific for our needs, this was done without hesitation and just as we had wanted.

Everything was taken care of for us, no hassle at all, a totally fantastic experience from start to finish.

Sidney Jackson was such a good find for us!

Well done Nick and Hilly. Highly, highly recommended.

Plus our new car is just FANTASTIC.

Thank you.

Charlotte and Liv.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great team

Great team , from reception to delivery. I live in rawtenstall lancs , but prefer to travel Sydney Jacksons . Enough said , great service from all the team

October 13, 2025
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Rated 5 out of 5 stars

Needed a new tyre

Needed a new tyre, the guys at this garage are fabulous and helpful, would never go anywhere else, the lovely George sorted me out x

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Top class service combined with excellent value.

This long established family business is the perfect example of efficiency and top quality service. Extremely competitive pricing combined with a willingness to source much less expensive parts sets it above most other motor service dealerships. Customer service at the very highest level.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Audi A3 SLine

Emailed garage to enquire about a car Nick called me back was very friendly told me all about the car and sent me pictures so went ahead with purchase he was always available with any queries with paperwork or any questions I had , I travelled down from Scotland and met Nick in person found him friendly and courteous not push in any way gave me time to look over the car and was as he described a stunning example and certainly not disappointed travelling that distance so happy with my purchase happy to deal with a very nice truthful salesman and garage

August 30, 2025
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Rated 5 out of 5 stars

Excellent service.

Very polite friendly and efficient service. Staff always available to answer any queries. I would recommend to anyone looking for good old fashioned customer service.. Hard to find these days.

August 5, 2025
Unprompted review

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